[SOLVED] Windows could not search for new updates 8024402F

Han Solo · May 5, 2018

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-05-05 12:40:09.153
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 15
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2018-05-05 12:41:00.341
----------------------EOF-----------------------

Sysnative Windows Update · May 10, 2018

Hello and welcome! Do you still require assistance?

Han Solo · May 10, 2018

Yes. I am having trouble installing KB4103718.

Sysnative Windows Update · May 10, 2018

Attempt to install it and attach CBS.log after it fails.

Han Solo · May 10, 2018

CBS log.

Sysnative Windows Update · May 10, 2018

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload toa file sharing service and just provide the link here.

Han Solo · May 11, 2018

Components. components.rar - Google Drive

Sysnative Windows Update · May 11, 2018

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Open an elevated Command Prompt and try installing the update just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

11908d1430506241-windows-updates-fail-repeatedly-stop-jpg

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log

Han Solo · May 11, 2018

Logfile Logfile.rar - Google Drive

Sysnative Windows Update · May 11, 2018

This was EXTREMELY helpful. I have discovered the root cause why your Windows Update does not work and cannot search for updates.

Please start with the following fix:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Han Solo · May 12, 2018

Code:

SFCFix version 3.0.0.0 by niemiro.Start time: 2018-05-12 09:53:05.856
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\\Desktop\SFCFixScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.24085_none_654ea2841e728748.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-w..ent-internalupgrade_31bf3856ad364e35_7.6.7601.24085_none_2bdaa2bda1bfdc5b.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.24085_none_e7a17ed97e6e4497.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.24085_none_654ea2841e728748.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-w..ent-internalupgrade_31bf3856ad364e35_7.6.7601.24085_none_2bdaa2bda1bfdc5b.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.24085_none_e7a17ed97e6e4497.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.24085_none_654ea2841e728748.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-w..ent-internalupgrade_31bf3856ad364e35_7.6.7601.24085_none_2bdaa2bda1bfdc5b.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.24085_none_e7a17ed97e6e4497.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2018-05-12 09:53:08.383
Script hash: jUq3DPnRzHHjyQvktf4aNtqzbX+rwsyHKZWImdvlsJg=
----------------------EOF-----------------------

Sysnative Windows Update · May 12, 2018

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Han Solo · May 12, 2018

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-05-12 10:56:45.055
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\\Desktop\SFCFix.zip [3]
Failed to extract zip archive. Failed to unzip in location 2 with error code 0x80040154.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2018-05-12 10:56:47.921
Script hash: xt3aVk3ldE0j3wwa0MqFIhWKnIOVSWhzFIdfvHkCWbs=
----------------------EOF-----------------------

Sysnative Windows Update · May 12, 2018

Can you run SURT again and attach CheckSUR.log please?

Han Solo · May 12, 2018

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-05-12 11:39

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.762_none_c46a533k8a667ee7 identity and keyform do not match; keyform is wrong.
(f) CSI Missing Winning Component Key 0x00000000 amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_586e9d411a1940c6
(f) CSI Unexpected Failure 0x00000005 14.0.25325.0 amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_586e9d411a1940c6 Error deleting winners map value.
(f) CSI Payload File Missing 0x00000000 wucltux.dll amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.24085_none_654ea2841e728748
(f) CSI Store Directory Missing 0x00000002 winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.24085_none_654ea2841e728748\ amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.24085_none_654ea2841e728748
(fix) CSI Store Directory Missing CSI Store Directory Created C:\Windows\winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.24085_none_654ea2841e728748\
(f) CSI Missing Winning Component Key 0x00000000 x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.25325.0_none_97ea50fde4578039
(f) CSI Unexpected Failure 0x00000005 14.0.25325.0 x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.25325.0_none_97ea50fde4578039 Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.25325.0_none_a4fbd60a2b6998ff
(f) CSI Unexpected Failure 0x00000005 14.0.25325.0 x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.25325.0_none_a4fbd60a2b6998ff Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_930a4f0be7835106
(f) CSI Unexpected Failure 0x00000005 14.0.25325.0 x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_930a4f0be7835106 Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_a01bd4182e9569cc
(f) CSI Unexpected Failure 0x00000005 14.0.25325.0 x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_a01bd4182e9569cc Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_4b5d1834d3072800
(f) CSI Unexpected Failure 0x00000005 14.0.25325.0 amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_4b5d1834d3072800 Error deleting winners map value.
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_0b20a8ff883c3a4a x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c
(f) CSI Payload File Missing 0x00000000 wuaueng.dll amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.24085_none_e7a17ed97e6e4497
(f) CSI Store Directory Missing 0x00000002 winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.24085_none_e7a17ed97e6e4497\ amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.24085_none_e7a17ed97e6e4497
(fix) CSI Store Directory Missing CSI Store Directory Created C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.24085_none_e7a17ed97e6e4497\
(f) CSI Payload File Missing 0x00000000 wuauclt.exe amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.24085_none_e7a17ed97e6e4497
(f) CSI Payload File Missing 0x00000000 wups2.dll amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.24085_none_e7a17ed97e6e4497
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_c373722873c01144 amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396
(f) CSI Payload File Missing 0x00000000 wu.upgrade.ps.dll amd64_microsoft-windows-w..ent-internalupgrade_31bf3856ad364e35_7.6.7601.24085_none_2bdaa2bda1bfdc5b
(f) CSI Store Directory Missing 0x00000002 winsxs\amd64_microsoft-windows-w..ent-internalupgrade_31bf3856ad364e35_7.6.7601.24085_none_2bdaa2bda1bfdc5b\ amd64_microsoft-windows-w..ent-internalupgrade_31bf3856ad364e35_7.6.7601.24085_none_2bdaa2bda1bfdc5b
(fix) CSI Store Directory Missing CSI Store Directory Created C:\Windows\winsxs\amd64_microsoft-windows-w..ent-internalupgrade_31bf3856ad364e35_7.6.7601.24085_none_2bdaa2bda1bfdc5b\

Summary:
Seconds executed: 766
Found 23 errors
Fixed 3 errors
CSI Unexpected Failure Total count: 6
CSI Corrupt Component Keyform Total count: 1
CSI C Mark Deployment Missing Total count: 2
CSI Payload File Missing Total count: 5
CSI Store Directory Missing Total count: 3
Fixed: CSI Store Directory Missing. Total count: 3
CSI Missing Winning Component Key Total count: 6

Sysnative Windows Update · May 12, 2018

Please try this again: Windows could not search for new updates 8024402F

Han Solo · May 12, 2018

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-05-12 12:10:57.660
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\\Desktop\SFCFix.zip [5]
Failed to extract zip archive. Failed to unzip in location 2 with error code 0x80040154.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2018-05-12 12:10:59.268
Script hash: xt3aVk3ldE0j3wwa0MqFIhWKnIOVSWhzFIdfvHkCWbs=
----------------------EOF-----------------------

Sysnative Windows Update · May 12, 2018

Can you try running SFCFix.exe without the script?

Han Solo · May 12, 2018

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-05-12 13:09:17.506
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 23
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2018-05-12 13:10:17.319
----------------------EOF-----------------------

Sysnative Windows Update · May 12, 2018

Try the following script

[SOLVED] Windows could not search for new updates 8024402F

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