[SOLVED] windows component store corrupted daily

person · Jul 14, 2014

Hi,

I have a Windows 8.1 pro computer with the latest windows updates.

Every few day so the component store is becoming corrupted - the System process uses 100% of cpu in the task manager (13% in my case) and the system slows right down with corrupted sound etc.

If I run the command "dism /online /cleanup-image /restorehealth" it reports "component store corruption was repaired" and System goes back down to 0 - 1% cpu usage. However a few days later the problem reoccurs.

Windows updates are installing fine and there aren't any other problems I can find - does anyone have any ideas what I can do? rather then running dism cleanup daily

Cheers

bassfisher6522 · Jul 14, 2014

Have you checked your system for any malware/spyware, trojan, worm or Virus that may have hijacked your component store? That's were I would start first, making sure your system is completely clean.

person · Jul 14, 2014

Hi,

Thanks for the reply - the computer is definitely completely clean. The problem is System keeps hanging / using 13% cpu but its random... only happens every few days... i've checked scheduled tasks etc for something that could be causing it but having a hard time finding a common factor.

I'm wondering if i'm being mislead by the messages in DISM. If I go /checkhealth it says no component store corruption but if i do /restorehealth it was the component store corruption was repaired??

I have attached some log files for DISM. If this is not the cause where else should I start looking for System hangs?

Thanks!

bassfisher6522 · Jul 15, 2014

Is could be that there are some corrupt or missing system files that may be causing this, either error or issue. Do you have your system repair discs? Is so, insert them to restore all your system files.

Create a system repair disc

How to refresh, reset, or restore your PC - Windows Help

Tekno Venus · Jul 15, 2014

Hi,

It is highly likely we will be able to repair the corruptions without needing to do a full repair install. Please upload your CBS folder as per the posting instructions: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

Regards,
Stephen

person · Jul 17, 2014

QUOTE=Tekno Venus;77429]Hi,

It is highly likely we will be able to repair the corruptions without needing to do a full repair install. Please upload your CBS folder as per the posting instructions: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

Regards,
Stephen[/QUOTE]

Thanks for the reply - I have uploaded the CBS folder here View attachment 8636[

I'm wondering if this is a display issue with dism however - since a /checkhealth says there's no corruption but /restorehealth says the corruption was successfully repaired - does restoreheatlh always say that regardless of if there was anything to repair??

Anyway i'm thinking this might be more of a driver/service issue - trying to troubleshoot. Process explorer so far says its ntoskrnl.exe/system with RtlSidHashLookup using all the cpu

Thanks

person · Jul 17, 2014

I have tried to capture a trace with the windows performance analyzer (winadk) toolkit - however i'm unable to intrepet it

. It definitely shows "System" as high cpu usage but when I expand the [+] it just has ?!? for all the options in the tree.

Can someone please have a look at my ETL file here (200MB): - Have i collected it correctly? Cheers

person · Jul 17, 2014

EDIT (Can't edit post so posting again): OK dumb moment i installed the LATEST windows performance analyzer for 8.1 and now I can expand it .... but the problem seems to be Wdf01000.sys which underneath that could be ACPI.sys or usbhub.sys - can someone please look at the ETL file to see if i'm correct?

If so any ideas on what could be causing that? Should I start a new thread with a more relevant title?

person · Jul 18, 2014

person said:
EDIT (Can't edit post so posting again): OK dumb moment i installed the LATEST windows performance analyzer for 8.1 and now I can expand it .... but the problem seems to be Wdf01000.sys which underneath that could be ACPI.sys or usbhub.sys - can someone please look at the ETL file to see if i'm correct?

If so any ideas on what could be causing that? Should I start a new thread with a more relevant title?

Problem solved!! - going on the idea that the problem was coming from usbhub.sys - i disabled several usb controllers till the problem went away... turns out it was the usb controller that is internal to the laptop - the one that the fingerprint reader and webcam are connected to... obviously via an internal usb port.

Webcam was fine, but fingerprint reader was the cause - disabling fingerprint reader in bios completely fixed the problem. Will submit the laptop for repair with a faulty fingerprint reader - it was visibly strobing as connected/disconnected in device manager.

thanks for your suggestions of help!

Tekno Venus · Jul 18, 2014

Good work! :)

Just so you know, your CBS logs showed no issues either.

Stephen

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[SOLVED] windows component store corrupted daily

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Tekno Venus

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