[SOLVED] Windows can't find the latest updates

[Remy]

Hi Sysnative,

I got a Windows Server 2016 machine that can't find the latest updates. Also when i download the updates and try to install them manulay, i get the message that this update isnt compatible with my system.
Can you help me with this problem?

Regards,
Remy

 

[Maxstar]

Hi,

Please post the CBS logs, I think the required Servicing Stack Update is not installed.

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply.

 

[Remy]

Hi Maxstar,

See the attachment for the CSB folder.

Regards,
Remy

 

[Maxstar]

Hi,

Follow these instructions to install an update with DISM.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into it, and press enter. (Leave the CMD window open!)

MD C:\WUTemp

• Now, download the following update (KB5017095) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
  Downloadlink: KB5017095

• Copy and paste the following commands one at a time into the command prompt and press enter after each.

CD C:\WUTemp
EXPAND.exe windows10.0-kb5017095-x64_62314b87d461b2e0005bc272b637be4b86a2753b.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5017095-x64.cab

• Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.

 

[Remy]

Hi Maxstar,

See screenshot from the command line. It says it was succesful.

Regards,
Remy

 

[Maxstar]

Hi,

Please install the latest update, if it fails attach a new copy of the CBS log.

 

[Remy]

Hi Maxstar,

The update failed again. See CBS log in the attachment.

 

[Maxstar]

Hi,

Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Remy]

Yes, the image is healthy and the latest updates are installed.
Thanks for the support!

Regards,
Remy

 

[Maxstar]

You're welcome. Glad to hear the update is installed, the CBS logs were clean, so I was really wondering why it failed?
I'll mark this thread as solved.