[SOLVED] Windows can´t update important files..

drcasino · Sep 14, 2015

Hey all,

I am somewhat disenchanted by my own skills at software-related problemsolving, when it comes to finding the little devils in my OS architecture. I am looking for help.

Since Windows 10 was announced on my computer and the pushing began, I have had a fair deal of problems. Firstly, my RAM created a jumble of issues that I wrongfully attributed to the transitional Win 10. Some RAM was faulty, but I did not realise this before deleting a mess of KB-updates. Since the updates were removed, dating back to where the problem began, Windows Update is only stating that it cannot update while important files are in use. Restart Now is my only option.

Ive done the FixIt, SFCfix, Sfc /Scannow, fsutil, tried deleting TXR-folder content but to no avail. I hope someone will be able to read my CBS mess and tell me whats up. Thank you very much for your time. Attachment is too big, so I am linking to the file.

www.vredefilm.net/kunde/intern/CBS.zip

Snickers · Sep 16, 2015

What windows are you running? did you do the win10 upgrade? what do you mean by "done the FixIt, SFCfix, etc.? If you "done the SFCfix." there was a log posted to your desktop. Please attach to reply.

drcasino · Sep 17, 2015

Hi, wben. Thanks for writing. I am on Windows 7 SP1. I tried to do the Windows 10 upgrade recently, to get away from the looping Windows Update, but lo and behold, after downloading I was prompted with an error, saying the installation failed. This must be attributed to Windows Update yet again, because it popped up during the preliminary installation.

I have supplied you with a link around 10 mb, it contains the .txt which says nothing is corrupted on my end. "Done" means went through. MS' own FixIt which fixed some registry corruption on the first run and on the second recorded issues with the update database bit was unable to fix that!

Aura · Sep 18, 2015

Hi drcasino :)

You said that you had faulty RAM stick(s) on your computer, did you change it/them yet?

drcasino · Sep 21, 2015

Aura said:
Hi drcasino :)

You said that you had faulty RAM stick(s) on your computer, did you change it/them yet?

Sorry for the late reply. Yes, I have switched my RAM. Ran them through 10hrs of Memtest86+ and they passed.

Aura · Sep 21, 2015

Alright awesome, follow the instructions below please :)

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
Code:
```
BitShift::
```
Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

drcasino · Sep 23, 2015

Hi, Aura. This is what came out of the script.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-23 10:53:45.481
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Pro\Desktop\SFCFixScript.txt [0]

BitShift::
No corruptions detected.
BitShift:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-23 10:53:48.378
Script hash: hBI6Mql4H4Bclpn1EppfVE6OvuMnGbPTS9YilWvhfmA=
----------------------EOF-----------------------

Thank you!

Silly question, perhaps - but it says amd64. I have an Intel based machine. Is that something to look at?

Aura · Sep 23, 2015

amd4 refers to your current Windows system architecture, in that case, it's 64-bit. If SFCFix reported x86 instead, it would have been 32-bit :) Good, so there's no corruption in the Registry, we can move forward. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

drcasino · Sep 23, 2015

There it is.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-09-23 13:41

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 110
No errors detected

Aura · Sep 23, 2015

Alright, let's see if SFC have anything to report.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

drcasino · Sep 23, 2015

Here we go.

https://drive.google.com/file/d/0BzwBX9mJcwWrczBud2hFbUhVamM/view?usp=sharing

Aura · Sep 23, 2015

Clean log :) Alright, try to install your Windows Update. If it fails (it can't download them, can't install them, etc.), upload the two files below for me to reivew please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

drcasino · Sep 23, 2015

Windows Update Log
https://drive.google.com/open?id=0BzwBX9mJcwWrWkdEcW5ENVVPUms

CBS
https://drive.google.com/open?id=0BzwBX9mJcwWrS3NpUFBMblpvUHc

Aura · Sep 23, 2015

Follow the instructions below please.

SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the commands below one at the time (press Enter to send it);
- net stop wuauserv
- ren %SystemRoot%\SoftwareDistribution\Download DL.bak
- ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
- net start wuauserv

drcasino · Sep 23, 2015

No avail, I am sorry to report.

Aura · Sep 23, 2015

Do you still get the same error message?

drcasino · Sep 23, 2015

The error message is Windows Update refusing to check for updates with the statement "Restart your computer... Windows cant update important files..."

I am sorry if I havent made it clear - there is no error message as such, my OS has just decided not to install updates after Windows 10 has started its prompt for install. (And I did try to install Win 10 to get rid of the choke, but am unable.)

The main problem is that I have uninstalled a jumble of KB-updates and at the end of that and switching RAM cannot get Windows Update to respond with anything. The irony is that it still wants to install the GWX update, but ignores everything else.

Aura · Sep 23, 2015

The main problem is that I have uninstalled a jumble of KB-updates

Did you uninstall them randomly, or did you uninstall only updates related to the Windows 10 upgrade?

drcasino · Sep 24, 2015

I ended up uninstalling semi-randomly, leaning against what KBs Google threw at me, relating to this problem. :yikes:

Aura · Sep 24, 2015

Alright, perform a clean boot following the instructions in the list below, and see if you can "Check for updates" after.

https://support.microsoft.com/en-us/kb/929135

If you can, please list me the updates that are available to install (both Recommended and Important).

[SOLVED] Windows can´t update important files..

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