[SOLVED] windows 8 update error 800703F1

[jjv]

dell laptop won't install windows updates, windows 8 update error 800703F1 , ran windows troubleshooter and said problems fixed but no change, restored to past restore point no change. thank you in advance for your help.

 

[jjv]

https://www.dropbox.com/s/90l655o3bzygoi7/components.zip?dl=0 components file.

 

[Go The Power]

Hello and welcome to the forum

AutoAnalysis::
WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.


WARNING: Components hive failed load test and may be corrupt.


WARNING: Components hive failed final reload test with error code ERROR_BADDB and may be corrupt.

This error is never good, I can not get the hive to load for me either.

Do you have any recent restore points?

Click on the start button -> Inside the search field type in Powershell -> Right click on Powershell.exe -> Choose run as admin -> enter in the following command:
Get-ComputerRestorePoint >1
Notepad 1
Post the contents of 1.txt back into this thread.

 

[jjv]

thank you from down under.
I ran the tasks you had asked and not sure what I am doing wrong. But I took a screen snip to show the different ways I tried to run the command, get-computer....
Some pertinent facts. this is my son's laptop. The embarrassing fact is the last successful update was 7/26/14 Microsoft Silverlight. The time and date of the computer was not correct when I first tried to update recently. I corrected it.... We are using windows defender, and Ccleaner. we do have backups to the registry.
Thank you again for your efforts, Sorry I didn't post more quickly but we are vacationing in Maine. Lobster feast tonight!!!

 

[Go The Power]

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW

1. Right click on the
   
   button
2. Click on Command prompt (Admin) => Press Yes on the prompt
3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
4. Please wait for this to Finish before continuing with rest of the steps.

Convert CBS.log to CBS.txt

1. Right click on the
   
   button
2. Click on Run => Inside the run box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

3. Press Enter
4. Once this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.txt"
5. Please upload CBS_{Username}_{Date}.txt to this thread.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[jjv]

Thanks again so much for your help. I gave up and reloaded windows.