Windows 8 Screen Blank With Mouse Pointer After Login

[mrsawyer]

Hi,
My friend's Windows 8 laptop had an infection and she removed some files to try to fix it. At that point she could no longer log onto the system. I have since scanned and removed all malware, using Malwarebytes. Now, after login, the display goes dark with just a mouse pointer visible. Safe mode works fine, so I created a new admin account. I logged in to Windows using the new account, but still had the same problem. I ran sfc /scannow twice, which reported that it repaired some files, but found some corruption it could not repair. Both times the irreparable files were the same, CNBJ2530.DPB . I have attached my CBS log, which I had to split into two files because of site filesize limitations. Any help will be appreciated.
Thanks,
mrsawyer

 

[Go The Power]

Hello mrsawyer and welcome to the forum :)

Sorry for the delay in responding to your query, is the desktop loading up the way it should now? or is it still just the mouse pointer? The corruption here would not be making this happen. If the desktop is still not loading, could you please follow the instructions here: https://www.sysnative.com/forums/security-arena/2507-malware-removal-posting-instructions.html

It sounds like you might of had a nasty infection, I want to make sure it is all clear before focusing on this corrupt file.

Thanks
Alex