Windows 8 can't wake from sleep

S

sofrustrated

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My computer cannot successfully wake from sleep or hibernate. When I hit a key, it begins the reboot process, but what sounds like the harddrive tries to start 2 times before quickly aborting. Only on the third time does it make the "normal" startup spinning sound. The reboot then hangs on the GIGABYTE bios page.

This is a homebuilt (oops!) system running windows 8 - about 1 year old. Before this is had the windows 8 preview installed. I've never reinstalled the OS. I've updated the bios.

Any help would be so, SO appreciated.
 
Hi,

The attached DMP file is of the SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) bugcheck.

A system thread generated an exception that the error handler did not catch.

Code: 
3: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`048667d0 fffffa80`08f14120 : fffff802`f3b1ed81 fffffa80`09d20f40 fffff880`04866950 00000000`00000000 : [COLOR=#ff0000][U][B]athw8x+0x1ff041[/B][/U][/COLOR]
fffff880`048667d8 fffff802`f3b1ed81 : fffffa80`09d20f40 fffff880`04866950 00000000`00000000 fffff880`00000000 : 0xfffffa80`08f14120
fffff880`048667e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiPfPrepareSequentialReadList+0x529

FAILURE_BUCKET_ID: X64_0x7E_athw8x+1ff041

athw8x.sys is the Atheros Wireless LAN Driver. I have seen a ton of Atheros culprits in regards to Windows 8 lately. Usually we see network related culprits when there's a 3rd party antivirus or firewall conflicting, or the network drivers themselves just need to be updated.

I skimmed through your drivers list real quick, you didn't seem to have any 3rd party antivirus, and after looking at the Perfmon I can see you have Windows Defender. Just for troubleshooting purposes I'd recommend temporarily disabling it.

Running an lmvm on athw8x shows it's dated from Wed Aug 22 23:18:39 2012, but the latest according to Gigabyte's page for your board is dated from 2012/09/20.

GIGABYTE - Motherboard - Socket 1155 - GA-H77M-D3H (rev. 1.0)

^^ Visit the link and grab the DL for the Atheros LAN driver.

Regards,

Patrick
 
Patrick -

Thanks so much. I turned off Defender and installed the Atheros driver from the link. The device manager says the driver file is now L1C63x64.sys.

I'm still have the same problem, however. Any other ideas would be greatly appreciated.

Ryan
 
Hi,

Okay, let's enable Driver Verifier to check for any further device driver conflicts -

Driver Verifier:

What is Driver Verifier?

Driver Verifier is included in Windows 8, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.

Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver if it detects a violation.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8 - Restore Point - Create in Windows 8

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (Windows 7)
- Concurrentcy Stress Test (Windows 8)
- DDI compliance checking (Windows 8)
- Miscellaneous Checks
4. Select - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

- If Driver Verifier finds a violation, the system will BSOD.

- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will flag it, and as stated above, that will cause / force a BSOD.

If this happens, do not panic, do the following:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > type "system restore" without the quotes.

- Choose the restore point you created earlier.
If you did not set up a restore point, do not worry, you can still disable Driver Verifier to get back into normal Windows:

- Start > Search > type "cmd" without the quotes.

- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.
・ Restart and boot into normal Windows.

How long should I keep Driver Verifier enabled for?

It varies, many experts and analysts have different recommendations. Personally, I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier.

My system BSOD'd, where can I find the crash dumps?

They will be located in %systemroot%\Minidump

Any other questions can most likely be answered by this article:
Using Driver Verifier to identify issues with Windows drivers for advanced users

Regards,

Patrick
 
Thanks again, Patrick.

I've been running verifier since last night. No verifier/BSOD yet.

When I do verifier /query I notice that I have a "athrx.sys" driver running as well as the one cited above. Do I need both?
 
I'm afraid it has been running 24 hrs (with all non-microsoft drivers checked) without any BSODs. My verifier, however, did not give me the option to check concurrency stress testing (the other options were all there) - maybe it is called somethign else - "I/O verification."?

Since installing the new atheros driver, my computer has not generated a minidump when it goes to sleep. I take that to mean it is no longer crashing on sleep. It still hangs at the gigabyte screen upon wake though.

Thanks again,
Ryan
 

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