[SOLVED] Windows 8.1 Updates are failing to install

R

rtkkohl

Member
Joined
Oct 28, 2014
Posts
17
I just noticed that my Windows updates are failing to install. KB2975719, KB2538243, KB2993651, KB2975061, KB2962409, KB2990967 All fail to install, with a few different errors. the errors are 80070246, 80010108, 80200001 and 80080008.

I tried the WindowsUpdateDiagnostic.diagcab to fix the problems but after that gets done fixing the problems it finds they all still fail again.

Any thoughts?
 
After reading through some of the other questions and answers I have now run the SFCFix tool and it returns
Error: 582
An illegal character was encountered. For a multi-byte character set this includes a lead byte without a succeeding trail byte. For the Unicode Character set this includes the characters 0xFFFF and 0xFFFE
 
Hi rtkkohl,

I think this is similar to Another issue I had with Windows update not installing all updates. It's not exactly the sameI didn't know about the SFCFix at that time either. Anyway, try deleting all Windows updates, then download and install them again. This solved the issue for me. I guess some file became corrupted and blocked the others after it, or something like that. Yes, it will take some time, since there are quite a lot of updates, but at least this worked for me.

Good luck! :)
 
Hi STJ,

Problem is that the first one listed under Microsoft Windows is KB2969339 and there is no uninstall for that one. In fact that is the last one that was installed and nothing since then. The date on that one is 6/24/2014 and there has been no Microsoft Windows system updates since then but there have been Office updates since then.

Anyone else have any thoughts? Maybe how to uninstall KB2969339 or any other angle?
 
Hello rtkkohl and welcome to Sysnative forums.

Can you please go to your desktop and open up SFCFix.txt, please post the contents of this log back into this thread.

SFC /SCANNOW
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Command prompt (Admin) => Press Yes on the prompt
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with rest of the steps.
Convert CBS.log to CBS.txt
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
 
Here is the contents of the SFCFix.txt file on my desktop:

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-11-16 08:59:10.844
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: -1050
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-11-16 09:03:56.578
----------------------EOF-----------------------

I will run the other commands and post those shortly.

Rich
 
Just wondering if anyone had a chance to look at the file I uploaded or if you need additional information. I am new to the forums so I am not sure how long it takes to get a response so I apologize if it seems like I am being pushy.
 
Sorry for the delay here, there is an a few errors (11,4888 to be exact) with the following description:
Code: 
	Line 438235: 2014-11-18 18:38:51, Error                 CSI    000059bc@2014/11/18:23:38:51.408 (F) base\lstring\lblob.cpp(2219): Error STATUS_ILLEGAL_CHARACTER originated in function RtlTranscodeLBlobs expression: __rv.UcsCharacter != (0xffffffff)
	Line 438299: 2014-11-18 18:38:54, Error                 CSI    000059be@2014/11/18:23:38:54.641 (F) base\lstring\lblob.cpp(2219): Error STATUS_ILLEGAL_CHARACTER originated in function RtlTranscodeLBlobs expression: __rv.UcsCharacter != (0xffffffff)
	Line 438316: 2014-11-18 18:38:57, Error                 CSI    000059c0@2014/11/18:23:38:57.793 (F) base\lstring\lblob.cpp(2219): Error STATUS_ILLEGAL_CHARACTER originated in function RtlTranscodeLBlobs expression: __rv.UcsCharacter != (0xffffffff)
	Line 438375: 2014-11-18 18:39:01, Error                 CSI    000059c2@2014/11/18:23:39:01.141 (F) base\lstring\lblob.cpp(2219): Error STATUS_ILLEGAL_CHARACTER originated in function RtlTranscodeLBlobs expression: __rv.UcsCharacter != (0xffffffff

I have never seen this error before and I am currently researching to try and work it out. This may take a few days.

Thanks

Alex
 
Software Distribution rename

  • Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button -> Click on Command prompt (Admin) => Press Yes on the prompt
  • Enter in the following commands:
    net stop wuauserv
    ren %SystemRoot%\SoftwareDistribution\Download DL.bak
    ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
    net start wuauserv

SFC /SCANNOW
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Command prompt (Admin) => Press Yes on the prompt
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with rest of the steps.
Convert CBS.log to CBS.txt
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
 
Hi Rich,

Unfortunately that didn't make a difference.

  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Command prompt (Admin) => Press Yes on the prompt
  3. Inside the Command Prompt windows copy and paste the following command DISM /Online /Cleanup-Image /RestoreHealth
  4. Please wait for this to Finish before continuing with rest of the steps.
Convert CBS.log to CBS.txt
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Alex
 
DISM has reported the following corruptions:

Code: 
Checking System Update Readiness.

(p)	CBS Catalog Missing			Package_1_for_KB2916626~31bf3856ad364e35~amd64~~6.3.1.0
(p)	CBS Catalog Missing			Package_for_KB2916626_RTM~31bf3856ad364e35~amd64~~6.3.1.0
(p)	CBS Catalog Missing			Package_for_KB2916626~31bf3856ad364e35~amd64~~6.3.1.0

Lets repair these:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

DISM Scan

  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Command prompt (Admin) => Press Yes on the prompt
  3. Inside the Command Prompt windows copy and paste the following command DISM /Online /Cleanup-Image /RestoreHealth
  4. Please wait for this to Finish before continuing with rest of the steps.
Convert CBS.log to CBS.txt
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
 
Here are the results from the SFCFix:

Code: 
SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-11-24 16:20:45.265
Using .zip script file at C:\Users\rtkohl\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\packages


Successfully copied file C:\Users\rtkohl\AppData\Local\niemiro\Archive\packs\package_1_for_kb2916626~31bf3856ad364e35~amd64~~6.3.1.0.cat to C:\Windows\servicing\packages\package_1_for_kb2916626~31bf3856ad364e35~amd64~~6.3.1.0.cat.
Successfully copied file C:\Users\rtkohl\AppData\Local\niemiro\Archive\packs\package_1_for_kb2916626~31bf3856ad364e35~amd64~~6.3.1.0.mum to C:\Windows\servicing\packages\package_1_for_kb2916626~31bf3856ad364e35~amd64~~6.3.1.0.mum.
Successfully copied file C:\Users\rtkohl\AppData\Local\niemiro\Archive\packs\package_for_kb2916626_rtm~31bf3856ad364e35~amd64~~6.3.1.0.cat to C:\Windows\servicing\packages\package_for_kb2916626_rtm~31bf3856ad364e35~amd64~~6.3.1.0.cat.
Successfully copied file C:\Users\rtkohl\AppData\Local\niemiro\Archive\packs\package_for_kb2916626_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum to C:\Windows\servicing\packages\package_for_kb2916626_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum.
Successfully copied file C:\Users\rtkohl\AppData\Local\niemiro\Archive\packs\Package_for_KB2916626~31bf3856ad364e35~amd64~~6.3.1.0.cat to C:\Windows\servicing\packages\Package_for_KB2916626~31bf3856ad364e35~amd64~~6.3.1.0.cat.
Successfully copied file C:\Users\rtkohl\AppData\Local\niemiro\Archive\packs\Package_for_KB2916626~31bf3856ad364e35~amd64~~6.3.1.0.mum to C:\Windows\servicing\packages\Package_for_KB2916626~31bf3856ad364e35~amd64~~6.3.1.0.mum.


Successfully restored ownership for C:\Windows\servicing\packages
Successfully restored permissions on C:\Windows\servicing\packages
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2014-11-24 16:20:50.703
Script hash: HvCTUTJsKHhjiyjnzQciF3ZBUvfk6j7H3PXlrGbb7z8=
----------------------EOF-----------------------

And here is the link to the CBS.txt file you requested.

https://www.dropbox.com/s/9emiwnsnxlp71ou/cbs.txt?dl=0

I hope this helps!

Rich
 
Thanks Rich, the files are not showing as corrupt anymore.

Lets try another SFC scan to see if the issue has be completely fixed.

SFC /SCANNOW
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Command prompt (Admin) => Press Yes on the prompt
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with rest of the steps.
Convert CBS.log to CBS.txt
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
 
The same errors are still there.

SFCFix Collect COMPONENTS
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. On your Desktop, you should now see two files: SFCFix.exe and SFCFixScript.txt.
  4. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  5. SFCFix will now begin to upload your CBS logfiles to our server.
  6. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  7. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


If all goes well, you should see that your logfiles have now been added to your thread.
 
I tried that and it started to run but when the dos window closed no file was created and now if I try to run it a second time it doesn't work.

Is there a way I can try it again?

Rich
 
I deleted the two files, re-downloaded them again and then tried to run it again but it still is not creating a file.

Rich
 
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