Windows 8.1 Update Problems

[ReinhardtV]

Hi All,
I have been having problems installing updates on my pc,
1. Restarted and cleared the Software distribution/datastore and Download folders, still unable to install and or download updates.
2. Recieve errors 80070002,80240055
3. Updates problems with installing KB 2990967,3013769, 3035583, 3038936, 3061512, 3079777, 3089023
Please help, attached SFCfix file with no errors

 

[Aura]

Hi ReinhardtV :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[ReinhardtV]

Hi Aura,
I have run the sfc scan 2twice and both times it says "there is a system repair pending which requires reboot to complete. Restart Windows and run sfc again." I have restarted both times and recieve the same reply? see attached CBS file

 

[Aura]

Follow the instructions below please.

• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  dism /image:C:\ /cleanup-image /revertpendingactions

• Copy/paste in your next reply the output of that command;

 

[ReinhardtV]

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.


C:\WINDOWS\system32>dism /image:C:\ /cleanup-image /revertpendingactions


Deployment Image Servicing and Management tool
Version: 6.3.9600.17031




Error: 87


The /Image option that is specified points to a running Windows installation.
To service the running operating system, use the /Online option. For more inform
ation, refer to the help by running DISM.exe /Online /?.


The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log


C:\WINDOWS\system32>

 

[Aura]

Alright follow the instructions below please. It's possible that this action cannot complete because a reboot is pending, but I'll still need both logs.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:

• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
• Let the scan run until the end (100%);
• Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[ReinhardtV]

https://www.dropbox.com/sh/nk95ij2m2bsi7in/AADYpZKlbNBjWFQ2gaMSvh2la?dl=0

 

[ReinhardtV]

Hi

did the link work?
just want to check if it worked

 

[Aura]

Yes it did. Follow the instructions below please.

• Boot in the Recovery Environment: https://www.winhelp.us/repair-your-computer-in-windows-8.html
• Once in it, open the command prompt and enter this command:
  

  diskpart

• From there, enter this command:
  

  list volume

• This will list all your partitions. Identify the one with your Windows installation and keep the letter it have in mind, once done, enter:
  

  exit

• This will get you back in the command prompt and enter this command, where X is will be the letter you saw attributed to your Windows partition:
  

  dism /image:X:\ /cleanup-image /revertpendingactions

• Let me know what message is returned;