Windows 8.1 Update Errors

[jimmyy]

Hello,

I have this one Windows 8.1 64-bit desktop that I tried installing updates on but fails to install. I also tried installing updates one at a time but fails as well (for example KB2267602).

I have tried running

sfc /scannow

but fails saying it cannot fix the errors. I also tried running

dism /online /cleanup-image /restorehealth

but it always gets stuck at 40%. I even left it for over 15 hours but it wasn't doing anything.

Lastly I tried running the SFCFix.exe but doesn't finish because it gets stuck at 40%, so it didn't output a log file.

Is there anything else I can try?
Let me know if you need more information.

Thank you.

 

[Go The Power]

Hello Jimmy and welcome to the forum.

How long did you let SFCFix run for? you have quite a large amount of corruptions on your machine, SFCFix may take a while to analysis and attempt to repair all these files.

Can you please try and run it again and leave it for an hour or two and see if it finishes, if it does finish it will make this process a lot easier. If it does freeze can you let me know at what point?

Thanks

Alex

 

[jimmyy]

I ran SFCFix.exe again as administrator and left it for over 6 hours and it is still stuck at the Deployment Image Servicing and Management tool stage (also attached a screen shot). So it didn't even make it to 40% this time.

 

[Go The Power]

Here are the corrupt files that are present on your machine:

\SystemRoot\WinSxS\x86_microsoft-windows-mfplat_31bf3856ad364e35_6.3.9600.17090_none_8b3b6fa66f1abf21\MFPlat.ptxml
\SystemRoot\WinSxS\wow64_networking-mpssvc-wmi_31bf3856ad364e35_6.3.9600.16384_none_97d53f19ce7a1fe5\NetSecurity.psd1
\SystemRoot\WinSxS\amd64_microsoft-windows-comctl32-v5.resources_31bf3856ad364e35_6.3.9600.16384_sk-sk_3bc44037aff8f96b\comctl32.dll.mui
[COLOR="#FF0000"]\SystemRoot\WinSxS\amd64_microsoft-windows-p..iagnostic.resources_31bf3856ad364e35_6.3.9600.16384_en-us_1c9a8248a7c578d1\RS_DisableUSBSelective.psd1
\SystemRoot\WinSxS\amd64_microsoft-windows-p..iagnostic.resources_31bf3856ad364e35_6.3.9600.16384_en-us_1c9a8248a7c578d1\RS_ResetDisplayIdleTimeout.psd1[/COLOR]
\SystemRoot\WinSxS\amd64_prnsacl1.inf_31bf3856ad364e35_6.3.9600.16384_none_baf4fdf6cdaba939\saacevents.xml

I have 4/6 files ready to be repaired, but can not find the last two, the ones in red. Can you please follow the instructions below to run a trace on the files.

SFCFix script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.
3. Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.
   

   Trace::
   amd64_microsoft-windows-p..iagnostic.resources_31bf3856ad364e35_6.3.9600.16384_en-us_1c9a8248a7c578d1

4. Click on File -> Save. Close out of SFCFixScript.txt.
5. Save any open documents and close all open windows.
6. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
7. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
8. SFCFix will now process the script.
9. Upon completion, a file should be created on your Desktop: SFCFix.txt.
   
10. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

 

[jimmyy]

I ran the script. Here are the results:

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-11-26 09:27:04.240
Using .txt script file at C:\Users\admin\Desktop\SFCFixScript.txt [0]








Trace::
Successfully traced component amd64_microsoft-windows-p..iagnostic.resources_31bf3856ad364e35_6.3.9600.16384_en-us_1c9a8248a7c578d1.
    Microsoft-Windows-Client-Features-Package-AutoMerged-base~31bf3856ad364e35~amd64~en-US~6.3.9600.16384.Microsoft-Windows-Client-Features-Package-AutoMerged-base-Deployment-LanguagePack
Trace:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-11-26 09:27:05.208
Script hash: lec4y+qdH8m2e+cRPvysDxLSBPjdyK3xVPtwqgEXgSs=
----------------------EOF-----------------------

 

[Go The Power]

Thanks, I am still trying to hunt down these files. I should hopefully have them for you soon.