Windows 8.1 Update Error

T

The Don

Well-known member
Joined
May 29, 2015
Posts
83
On my windows 8.1 32bit pc I am unable to install the windows updates (1) KB3058515 and (2) Intel Corporation Driver Update for Intel HD Graphics :huh:

I would appreciate help repairing the constant problems I have now with updates. Thanks.
 
Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named Aura. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Hi The Don :)

My name is Aura and I'll be assisting you under Brian's supervision (like he explained already). Let's start by running a SFC scan and get a CBS.log to see what we can find it in. Follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
Aura said:
Hi The Don :)

My name is Aura and I'll be assisting you under Brian's supervision (like he explained already). Let's start by running a SFC scan and get a CBS.log to see what we can find it in. Follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Click to expand...

Hi Aura

Of course that is fine - thanks

Here is the link https://www.dropbox.com/s/43epr3ffxw9tuir/cbs.txt?dl=0
 
It seems that three files couldn't be repaired using SFC, we'll replace them. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time
Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
Here you go:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-09 21:53:24.559
Microsoft Windows 8.1 Update 3 - x86
Using .zip script file at C:\Users\Donald\Desktop\Work in Progress\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs
Successfully created directory tree \\?\C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54.
Successfully created directory tree \\?\C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_cb2605bb3fd60a19.
Successfully copied file C:\Users\Donald\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.asm-windowsdefault.json to C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.asm-windowsdefault.json.
Successfully copied file C:\Users\Donald\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json to C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json.
Successfully copied file C:\Users\Donald\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_cb2605bb3fd60a19\icrav03.rat to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_cb2605bb3fd60a19\icrav03.rat.
Successfully restored ownership for C:\WINDOWS\winsxs
Successfully restored permissions on C:\WINDOWS\winsxs
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 15 datablocks.
Finish time: 2015-07-09 21:53:30.246
Script hash: 6ijf+lM5NDd/4YLVkCPvoCt53+lcrqj3J0opiQvA3nU=
----------------------EOF-----------------------
 
Now, can you try to install the first update only (KB3058515) and leave the Intel drivers out? I want to see if it installs successfully.
 
How does it fails? Does it fails with an error code on the installation (if it does, what is it?), do you get throught the reboot but then it says that it failed and it revert the changes?
 
Hi there - no did not even get to reboot - I did not see an error code - is there a log file I can upload?
 
How do you know that the update fail? And you can upload C:\Windows\WindowsUpdate.log, yes.
 
Follow the instructions below please.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
  • Let the scan run until the end (100%);
  • Copy the C:\Windows\Logs\DISM folder on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time
Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFixScript.txt and move the file to your Desktop;
    Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
View attachment SFCFixScript.txt

Then try to reinstall the update manually again (from the Microsoft website). If it fails, send me the CBS.log and WindowsUpdate.log again please.
 
How do I find the correct file to download from the website - do you have the URL?

Thanks.

--- snip ----------------------------------------------

SFCFix version 2.4.5.0 by niemiro.

Start time: 2015-07-14 20:49:40.906

Microsoft Windows 8.1 Update 3 - x86

Using .txt script file at C:\Users\Donald\Desktop\Work in Progress\SFCFixScript.txt [0]


　

　

　

RegistryScript::

Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-ie-objectcontrolviewer_31bf3856ad364e35_11.0.9600.17728_none_de9b940f3ee073cd.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-ie-objectcontrolviewer_31bf3856ad364e35_11.0.9600.17728_none_de9b940f3ee073cd.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-ie-objectcontrolviewer_31bf3856ad364e35_11.0.9600.17728_none_de9b940f3ee073cd.

RegistryScript:: directive completed successfully.


　

　

　

Successfully processed all directives.

SFCFix version 2.4.5.0 by niemiro has completed.

Currently storing 16 datablocks.

Finish time: 2015-07-14 20:49:44.569

Script hash: JzkDpQ50mWUutTCE2nIVBuGlO8SZnM06Sa7NaL152Uc=

----------------------EOF-----------------------
 
Hi Aura

Apologies for my late reply... in the meantime the update KB3058515 has installed - after this I removed Internet Explorer 11 and now find that an important update waiting to be installed is KB3065822 and I don't have internet explorer installed???? What next?
 
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