windows 8.1 update error 8007371 800F0831

henribierman

Member
Joined
Sep 8, 2015
Posts
18
Hi All

Thank you for a great website, I got referred to this page by Google, I ran out of options and hope anyone here could help.

I am trying to get my fathers laptop (ACER Core i7) to get to do the Windows 10 upgrade. I have the exact same laptop and mine did it without issues.

Windows, said the laptop is not upto date with updates, and still requires a massive list of updates. All of them fail. No matter what I have tried so far.

The Errors I get changes from 8007371 and 800F0831

I ran the SFCFix file. But had no luck, here is what the file says, I have attached a picture. I am posting this from an iMac, and logged in remotely to his laptop. I have also attached 2 log files. I hope they of any value for my plea for help.

Screen Shot 2015-09-09 at 1.29.41 AM.png
 

Attachments

Hi henribierman :)

My name is Aura and I'll be assisting you with your issue, follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code:
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code:
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

myjIXnC.png
SFCFix - Run Only
Follow the instructions below to download and execute SFCFix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Right-click on SFCFix.exe and select
    Spcusrh.png
    Run as Administrator;
  • Follow the instructions displayed in the console;
  • On completion, a log will open in Notepad. Copy and paste the content of that log in your next reply;
    Note: The log (SFCFix.txt) will be created in the same directory where SFCFix is run if it doesn't open automatically on completion.

Therefore your next reply should contain two things:

Download URL to the CBS.txt file;
Copy/paste SFCFix scan log;
 
Hi Aura

Thank you for your reply and for assisting me with this problem.

1. Here is the download link for cbs.txt , I used Filegooi, as I am already registered with them.
http://filegooi.co.za/get2/df6da29c9201115558578a5d1c814cb9/cbs.txt

2. SFCFix Log:


SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-10 21:50:53.767
Microsoft Windows 8 - amd64
Not using a script file.


AutoAnalysis::
WARNING: Performed DISM repair due to manifest damage on component "msil_microsoft.wsman.runtime_31bf3856ad364e35_1.0.0.0_none_7fb4e1da42540202". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "msil_microsoft.powershell.commands.management_31bf3856ad364e35_1.0.0.0_none_9fba00a194c2da2a". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "msil_microsoft.powershell.consolehost_31bf3856ad364e35_1.0.0.0_none_644eb55fd3a8b3d0". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "x86_microsoft.windows.isolationautomation_6595b64144ccf1df_1.0.0.0_none_35d357a66c38ade4". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "msil_system.management.automation_31bf3856ad364e35_1.0.0.0_none_6340379543bd8a03". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_microsoft.windows.isolationautomation_6595b64144ccf1df_1.0.0.0_none_ee2620cf57bc84de". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "msil_microsoft.wsman.management_31bf3856ad364e35_1.0.0.0_none_3eb01b8d02613ef5". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "msil_microsoft.powershel..ommands.diagnostics_31bf3856ad364e35_1.0.0.0_none_1ad99b7886d3621f". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "msil_microsoft.powershell.commands.utility_31bf3856ad364e35_1.0.0.0_none_b77a5f49a3ba5d1f". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "msil_microsoft.powershell.security_31bf3856ad364e35_1.0.0.0_none_42db5b8a5d017d99". See CBS logfile for more details.


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 4344
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-10 21:56:27.022
----------------------EOF-----------------------
 
Code:
CBS & SFC total detected corruption count: 4344

We're in for a ride :P Follow the instructions below please.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
  • Let the scan run until the end (100%);
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
All good, send me the two logs like instructed above please :)
 
Hi henri :) Sorry for the delay, I have tons of payloads to source for your fix and I can't seem to make a tool work with the collect. Waiting for a reply from the developper on this.
 
HI Aura, no problem, take your time. I appreciate all your help. I am out of ideas with this laptop. Before I asked for help here, I read many replies from you to other users and was highly impressed, thus I know I am in good hands.
 
Alright henri follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
View attachment SFCFix.zip
 
Hi Aura

Thank you for your reply and assistance this far. Here is the contents of the file SFCFix.txt
Read More:
 
Last edited by a moderator:
Alright, let's run DISM again to see if the replacements are accepted.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
  • Let the scan run until the end (100%);
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Alright, next batch of files to replace.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
View attachment SFCFix.zip
 
Hi Aura

Here is the contents.
Read More:
 
Last edited by a moderator:
Time for a new DISM scan :)

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
  • Let the scan run until the end (100%);
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Next round :) You can attach the SFCFix log in the future, otherwise this thread will become really, really long :P

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
View attachment SFCFix.zip
 
Alright, new DISM scan time.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
  • Let the scan run until the end (100%);
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 

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