Windows 8.1 Update 1 install fail error code 80073712

xlxcrossing · Apr 9, 2014

Hi -

Windows tell me via cmd the hive is either missing or damaged/corrupt so here is my COMPONENTS file.

https://dl.dropboxusercontent.com/u/32310591/components.zip

tom982 · Apr 9, 2014

Hello xlxcrossing, welcome to Sysnative!

We can only guess what the problem is without the corresponding logs, so let's see what's going on here:

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

C:\Windows\Logs\CBS\CBS.log

Tom

xlxcrossing · Apr 9, 2014

Thank you

xlxcrossing · Apr 13, 2014

Any progress? I know you guys are swamped, just wondering

Tekno Venus · Apr 18, 2014

Hi,

Sorry about the delay!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://www.dropbox.com/s/1u7eui8lipy827p/SFCFix.zip

SFC Scan

Press the Windows Key on your keyboard and X to open up the Power User Tasks Menu
Click (or tap) Command Prompt (admin)
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue (approximately 15 minutes)

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Regards,
Stephen

xlxcrossing · Apr 18, 2014

Code:

SFCFix version 2.2.1.0 by niemiro.
Start time: 2014-04-18 20:13:56.822
Using .zip script file at C:\Users\HTPC\Desktop\SFCFix.zip


PowerCopy::
Failed to find any content under directory "C:\Users\HTPC\AppData\Local\niemiro\Archive\winsxs" in line ""C:\Users\HTPC\AppData\Local\niemiro\Archive\winsxs" C:\WINDOWS\winsxs [DIR]".
PowerCopy:: directive completed successfully.


 Successfully processed all directives.
 SFCFix version 2.2.1.0 by niemiro has completed.
 Currently storing 1 datablocks.
 Finish time: 2014-04-18 20:13:56.931
 ----------------------EOF-----------------------

Followed your directions verbatim but it looks like my results aren't correct. Tried IE and Chrome and "Add Files" does nothing but spin the little pinwheel without attaching my file so here's the dropbox link for the cbs.txt

Tekno Venus · Apr 18, 2014

Sorry, my bad - there was a typo in my script. I have now updated it, please run it again for me.

Stephen

xlxcrossing · Apr 18, 2014

Code:

SFCFix version 2.2.1.0 by niemiro.
Start time: 2014-04-18 20:36:13.171
Using .zip script file at C:\Users\HTPC\Desktop\SFCFix.zip
 

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ie4uinit.exe
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60
Line blocked (SFCFix.txt): "C:\Users\HTPC\AppData\Local\niemiro\Archive\SFCFix.txt" C:\WINDOWS\winsxs\SFCFix.txt.
Successfully copied file C:\Users\HTPC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ie4uinit.exe to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ie4uinit.exe.
Successfully copied file C:\Users\HTPC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\iernonce.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\iernonce.dll.
Successfully copied file C:\Users\HTPC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\iesetup.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\iesetup.dll.
Successfully copied file C:\Users\HTPC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ieuinit.inf to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ieuinit.inf.
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ie4uinit.exe
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ie4uinit.exe
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.2.1.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2014-04-18 20:36:13.351
----------------------EOF-----------------------

Tekno Venus · Apr 18, 2014

Perfect :) Run SFC, upload the CBS.txt file, and then give Windows Update a try :) Fingers crossed!

Stephen

xlxcrossing · Apr 18, 2014

the update failed again :frown6: here's the cbs.txt

xlxcrossing · Apr 23, 2014

I guess this is the end? I can't get any future updates without this one so I guess I'll do an upgrade from an ISO to Windows 8.1 Update 1. Anyone care to contribute?

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Windows 8.1 Update 1 install fail error code 80073712

xlxcrossing

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Tekno Venus

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