Windows 8.1 unable to repair system files

S

smjhunt

Member
Joined
Jul 4, 2015
Posts
6
I have been struggling with an apparent OS file corruption problem for a while now and need some expert help

The problem started when I was unable to open movies in windows media player. An online post suggested removing windows media from the windows features and reinstalling.
When I clicked on the windows feature button I would get an empty dialog saying please wait and it would stay that way for hours until I finally killed it. Later it had a similar problem opening folders under my documents. No crash, just sits forever.

I have AVG installed and ran the scan. Also ran Malwarebytes and found nothing and ran chckdsk as well.

Searching online someone suggested running sfc /scannow so I did that. It replied that it found some corrupted files but couldn't repair them.
Reading more on the internet I found the suggestion to run dism /Online /Cleanup-Image /RestoreHealth which I did. It would stop after a while with an error.

I next made a Windows 8.1 setup dvd in an attempt to run in repair mode. However, similar to the windows features, it would launch and say it was "getting ready" and still be in that state hours later.

Now when I run sfc /scannow it doesn't even return an error, it just sits there using 0% cpu. Running dism now stops at 40% as before.

I then found your site and downloaded SFCFix and ran it. It said something to the effect that based on what it found it would take 10-15 minutes to run. After an hour or so with no message, I gave up on it and collected the sfc and dism logs which I have attahed.

Hopefully the error messages will ring a bell.

thanks

Steve

summary of errors from dism logs:

2015-06-27 22:54:47, Error DISM DISM Package Manager: PID=6588 TID=12148 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80240021)
2015-06-27 22:54:47, Info DISM DISM Package Manager: PID=6588 TID=12372 Error in operation: (null) (CBS HRESULT=0x80240021) - CCbsConUIHandler::Error
2015-06-27 22:54:47, Error DISM DISM Package Manager: PID=6588 TID=12148 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x80240021)
2015-06-27 22:54:47, Error DISM DISM Package Manager: PID=6588 TID=12148 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x80240021)
2015-06-27 22:54:47, Error DISM DISM Package Manager: PID=6588 TID=12148 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80240021)
2015-06-27 22:54:47, Info DISM DISM Package Manager: PID=6588 TID=12148 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2015-06-27 22:54:47, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80240021

sfc logs:

2015-06-25 14:48:00, Error CBS Failed to parse package manifest: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy3\Windows\Servicing\Packages\Package_for_KB2918614~31bf3856ad364e35~amd64~~6.3.1.4.mum [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-25 14:48:00, Error CBS Failed to parse package manifest: \\?\C:\Windows\Servicing\Packages\Package_for_KB2918614~31bf3856ad364e35~amd64~~6.3.1.4.mum [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-27 13:00:33, Error CBS Failed to resolve package 'Package_for_KB2918614~31bf3856ad364e35~amd64~~6.3.1.4' [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2015-06-27 22:54:47, Error CBS Session: 30454108_2575288088 failed to perform store corruption detect and repair operation. [HRESULT = 0x80240021 - WU_E_TIME_OUT]
 

Attachments

Hello and Welcome :)

Please follow these instructions:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment sfcfix.zip

DISM /RestoreHealth Scan

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

    Dism /Online /Cleanup-Image /RestoreHealth

  3. When DISM finishes scanning your component store, zip up and attach the logs to your next post:

    C:\Windows\Logs\CBS\CBS.log C:\Windows\logs\DISM\DISM.log

Please be patient, as DISM can take a very long time to complete the scan.
 
The SFCFix appears to have run fine but the DISM is still running with no message in the command window for 8 hours except the initial Image Version....

Here is the SFCFix Log as of 11:00 PST. I'll let it run overnite

Code: 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-05 14:54:21.117
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\steven\Desktop\sfcfix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\packages

Successfully copied file C:\Users\steven\AppData\Local\niemiro\Archive\servicing\packages\Package_for_KB2918614~31bf3856ad364e35~amd64~~6.3.1.4.cat to C:\Windows\servicing\packages\Package_for_KB2918614~31bf3856ad364e35~amd64~~6.3.1.4.cat.
Successfully copied file C:\Users\steven\AppData\Local\niemiro\Archive\servicing\packages\Package_for_KB2918614~31bf3856ad364e35~amd64~~6.3.1.4.mum to C:\Windows\servicing\packages\Package_for_KB2918614~31bf3856ad364e35~amd64~~6.3.1.4.mum.

Successfully restored ownership for C:\Windows\servicing\packages
Successfully restored permissions on C:\Windows\servicing\packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-07-05 14:54:24.830
Script hash: bekxgum3GWkvf2MlSjuu7xKOQbEfNikscXHQKYqfMrE=
----------------------EOF-----------------------

The dism log is attached
 

Attachments

DISM got to 100% and said DISM failed, NO changes were made.

The full DISM log and CBS logs are attached
 

Attachments

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

SFC Scan

  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Type cmd in the search box, and then right-click or press and hold on Command Prompt.
  3. Tap or click Run as administrator.
  4. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  5. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Ran the SFCFix successfully:

Here's the log

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-07 21:21:57.648
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\steven\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs

Successfully created directory tree \\?\C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16384_none_fd9c01be8b864efc\Amd64.

Successfully copied file C:\Users\steven\AppData\Local\niemiro\Archive\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16384_none_fd9c01be8b864efc\Amd64\CNBJ2530.DPB to C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16384_none_fd9c01be8b864efc\Amd64\CNBJ2530.DPB.

Successfully restored ownership for C:\Windows\winsxs
Successfully restored permissions on C:\Windows\winsxs
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-07-07 21:22:07.176
Script hash: q6wWVLXTMhpsnX6Ctn01vuSso/Nbkvcixkkgc7LpSHc=
----------------------EOF-----------------------

sfc /scannow launched and has shown nothing else in the log since a few minutes after it was launched (10 hours ago) Should I keep it going for another 10 hours ?




2015-07-08 10:17:03, Info CBS TI: --- Initializing Trusted Installer ---
2015-07-08 10:17:03, Info CBS TI: Last boot time: 2015-07-08 10:12:15.489
2015-07-08 10:17:03, Info CBS TI: It looks like TI crashed or was interrupted last time it was started
2015-07-08 10:17:03, Info CBS Starting TrustedInstaller initialization.
2015-07-08 10:17:03, Info CBS Ending TrustedInstaller initialization.
2015-07-08 10:17:03, Info CBS Starting the TrustedInstaller main loop.
2015-07-08 10:17:03, Info CBS TrustedInstaller service starts successfully.
2015-07-08 10:17:03, Info CBS No startup processing required, TrustedInstaller service was not set as autostart
2015-07-08 10:17:03, Info CBS Startup processing thread terminated normally
2015-07-08 10:17:04, Info CBS Starting TiWorker initialization.
2015-07-08 10:17:04, Info CBS Ending TiWorker initialization.
2015-07-08 10:17:04, Info CBS Starting the TiWorker main loop.
2015-07-08 10:17:04, Info CBS TiWorker starts successfully.
2015-07-08 10:17:04, Info CBS TiWorker: Client requests SFP repair object.
2015-07-08 10:17:04, Info CBS Universal Time is: 2015-07-08 17:17:04.168
2015-07-08 10:17:04, Info CBS Loaded Servicing Stack v6.3.9600.17709 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17709_none_fa7932f59afc2e40\cbscore.dll
2015-07-08 10:17:04, Info CSI 00000001@2015/7/8:17:17:04.170 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ffd2e337f19 @0x7ffd2e614984 @0x7ffd2e6141bb @0x7ff66fc8d69a @0x7ff66fc8e275 @0x7ffd56832053)
2015-07-08 10:17:04, Info CBS SQM: Initializing online with Windows opt-in: True
2015-07-08 10:17:04, Info CBS SQM: Cleaning up report files older than 10 days.
2015-07-08 10:17:04, Info CBS SQM: Requesting upload of all unsent reports.
 
Cancel that run and reboot.

When your computer is back up and running, let's try this:

SFCFix Script

Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put
    Code:
    tags around the log to break up the text.

View attachment SFCFix.zip

SFC Scan


  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Type cmd in the search box, and then right-click or press and hold on Command Prompt.
  3. Tap or click Run as administrator.
  4. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  5. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
[/B]
 
Ran two minutes and that was where I found it this AM.

I should not I'm having a lot of problems just opening folders with explorer. It stops opening after a while. If I log out and back in then it works again for a while.


2015-07-09 22:45:24, Info CBS TI: --- Initializing Trusted Installer ---
2015-07-09 22:45:24, Info CBS TI: Last boot time: 2015-07-09 22:16:27.489
2015-07-09 22:45:24, Info CBS TI: It looks like TI crashed or was interrupted last time it was started
2015-07-09 22:45:24, Info CBS Starting TrustedInstaller initialization.
2015-07-09 22:45:24, Info CBS Ending TrustedInstaller initialization.
2015-07-09 22:45:24, Info CBS Starting the TrustedInstaller main loop.
2015-07-09 22:45:24, Info CBS TrustedInstaller service starts successfully.
2015-07-09 22:45:24, Info CBS No startup processing required, TrustedInstaller service was not set as autostart
2015-07-09 22:45:24, Info CBS Startup processing thread terminated normally
2015-07-09 22:45:25, Info CBS Starting TiWorker initialization.
2015-07-09 22:45:25, Info CBS Ending TiWorker initialization.
2015-07-09 22:45:25, Info CBS Starting the TiWorker main loop.
2015-07-09 22:45:25, Info CBS TiWorker starts successfully.
2015-07-09 22:45:25, Info CBS TiWorker: Client requests SFP repair object.
2015-07-09 22:45:25, Info CBS Universal Time is: 2015-07-10 05:45:25.184
2015-07-09 22:45:25, Info CBS Loaded Servicing Stack v6.3.9600.17709 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17709_none_fa7932f59afc2e40\cbscore.dll
2015-07-09 22:45:25, Info CSI 00000001@2015/7/10:05:45:25.295 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ffcb9907f19 @0x7ffcc4904984 @0x7ffcc49041bb @0x7ff7d3ffd69a @0x7ff7d3ffe275 @0x7ffcd0952053)
2015-07-09 22:45:25, Info CBS SQM: Initializing online with Windows opt-in: True
2015-07-09 22:45:25, Info CBS SQM: Cleaning up report files older than 10 days.
2015-07-09 22:45:25, Info CBS SQM: Requesting upload of all unsent reports.
 
Let's perform a Clean Boot and try to run SFC again.

Clean Boot

Configure Windows to perform a Clean Boot.
This is a troubleshooting step that will turn off other programs so they don't interfere with the update process; we can change it back once everything is working again.


  • Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
  • Type msconfig in the search box, and then tap or click msconfig.
    2832179.png
  • On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
    2832144.png
  • On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager
    2832180.png
  • On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
    2832181.png
  • On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.
    2832147.png
 
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