[SOLVED] Windows 8.1: SFC Scannow Error - DSIM Unable to Restore

phillipj · Jun 24, 2015

Windows Update through Control Panel now fails with 80073712 Error due to the System File errors.
Have run:
1. sfc /scannow
2. dism /Online /Cleanup-Image /RestoreHealth
The DISM results are:
Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]

Error: 0x800f0906

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

3. Ran SFCFix.exe (64bit) with the contents of SFCFix.txt shown below.

CBS directory attached.

Thanks for any help and/or guidance you can provide.

SFCFix.txt:
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-24 05:27:14.409
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-06-24 05:38:21.062
----------------------EOF-----------------------

I have a couple of very large CbsPersist_* files so the upload of the zip of the whole CBS folder did not work.
Here are the separate pieces of those that would up load:

View attachment 13636
View attachment CbsPersist_20150622162426.zip
View attachment 13637
View attachment FilterList.zip
View attachment 13634
View attachment CBS.zip

phillipj · Jun 26, 2015

Emptied Logs\CBS and Logs \DISM and repeated tests - same results.
CBS.zip attached.

sfc /scannow:
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.

dism /Online /Cleanup-Image /RestoreHealth:
Deployment Image Servicing and Management tool
Version: 6.3.9600.17031
Image Version: 6.3.9600.17031

[==========================100.0%==========================]
Error: 0x800f0906

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

SFCFix.exe:
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-26 15:29:17.686
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-06-26 15:33:56.125
----------------------EOF-----------------------

BrianDrab · Jun 29, 2015

Hi and welcome to Sysnative. Sorry for the delay. If you still need assistance, please do the following.

Remove Update
1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
wusa /uninstall /kb:3074219

Let me know if it says that it uninstalled successfully or if you get any error.

Thank you.

phillipj · Jun 29, 2015

Running wusa /uninstall /kb:3074219 in Command Prompt (Admin), I get notified that KB3074219 is not installed.

BrianDrab · Jun 29, 2015

Can you try downloading and installing from the following link?

https://www.microsoft.com/en-us/download/details.aspx?id=47697

phillipj · Jun 29, 2015

The installation of the update fails.
Windows Update History provides this information:

BrianDrab · Jun 29, 2015

Thanks for the information. Let's try to fix the following errors.

Code:

2015-06-26 15:29:51, Info                  CSI    0000000e Manifest hash mismatch. Component: [ml:280{140},l:184{92}]"amd64_078f1c0c789ccf457ce5d9a5fd701260_31bf3856ad364e35_6.3.9600.17858_none_8c323d380cfe308e"
2015-06-26 15:29:51, Error                 CSI    0000000f (F) CertCreateCTLContext returned ERROR_INVALID_DATA.
[gle=0x80004005]
2015-06-26 15:29:51, Error                 CSI    00000010@2015/6/26:22:29:51.347 (F) base\wcp\componentstore\corruptionrepair.cpp(66): Store corruption detected in function `anonymous-namespace'::VerifyManifestAgainstCatalog expression: 0
  FileHashMismatch on resource [85]"\winsxs\catalogs\7ccf8007e663a65fb7767b5a423d201756308cf8ad2eb66e19ef0bf12737feac.cat"[gle=0x80004005]

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

phillipj · Jun 29, 2015

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-29 18:49:47.126
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Phillip Jalowiec\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\manifests\amd64_078f1c0c789ccf457ce5d9a5fd701260_31bf3856ad364e35_6.3.9600.17858_none_8c323d380cfe308e.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\catalogs\7ccf8007e663a65fb7767b5a423d201756308cf8ad2eb66e19ef0bf12737feac.cat

Successfully copied file C:\Users\Phillip Jalowiec\AppData\Local\niemiro\Archive\manifests\amd64_078f1c0c789ccf457ce5d9a5fd701260_31bf3856ad364e35_6.3.9600.17858_none_8c323d380cfe308e.manifest to C:\Windows\winsxs\manifests\amd64_078f1c0c789ccf457ce5d9a5fd701260_31bf3856ad364e35_6.3.9600.17858_none_8c323d380cfe308e.manifest.
Successfully copied file C:\Users\Phillip Jalowiec\AppData\Local\niemiro\Archive\catalogs\7ccf8007e663a65fb7767b5a423d201756308cf8ad2eb66e19ef0bf12737feac.cat to C:\Windows\winsxs\catalogs\7ccf8007e663a65fb7767b5a423d201756308cf8ad2eb66e19ef0bf12737feac.cat.

Successfully restored ownership for C:\Windows\winsxs\manifests\amd64_078f1c0c789ccf457ce5d9a5fd701260_31bf3856ad364e35_6.3.9600.17858_none_8c323d380cfe308e.manifest
Successfully restored permissions on C:\Windows\winsxs\manifests\amd64_078f1c0c789ccf457ce5d9a5fd701260_31bf3856ad364e35_6.3.9600.17858_none_8c323d380cfe308e.manifest
Successfully restored ownership for C:\Windows\winsxs\catalogs\7ccf8007e663a65fb7767b5a423d201756308cf8ad2eb66e19ef0bf12737feac.cat
Successfully restored permissions on C:\Windows\winsxs\catalogs\7ccf8007e663a65fb7767b5a423d201756308cf8ad2eb66e19ef0bf12737feac.cat
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2015-06-29 18:49:47.297
Script hash: dU4gbqDwxDIIpBbi2rHi0IvtiC4pfI8wzK108V83zGI=
----------------------EOF-----------------------

BrianDrab · Jun 29, 2015

Perfect. Now please do the following.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

phillipj · Jun 29, 2015

Restarted PC after SFCFix Run but before DISM run - Not sure if this effects following results.

DISM Failed
dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]

Error: 0x800f0906

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

BrianDrab · Jun 29, 2015

Good. That fixed the previous corruption. Two more manifest files to fix.

Code:

(p) CSI Manifest Corrupt   amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a
Repair failed: Missing replacement manifest.
(p) CSI Manifest Corrupt   wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_26d7520571cb7925
Repair failed: Missing replacement manifest.

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

phillipj · Jun 29, 2015

Step#1 - SFCFix Script
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-29 20:23:37.565
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Phillip Jalowiec\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\manifests\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\manifests\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_26d7520571cb7925.manifest

Successfully copied file C:\Users\Phillip Jalowiec\AppData\Local\niemiro\Archive\manifests\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a.manifest to C:\Windows\winsxs\manifests\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a.manifest.
Successfully copied file C:\Users\Phillip Jalowiec\AppData\Local\niemiro\Archive\manifests\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_26d7520571cb7925.manifest to C:\Windows\winsxs\manifests\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_26d7520571cb7925.manifest.

Successfully restored ownership for C:\Windows\winsxs\manifests\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a.manifest
Successfully restored permissions on C:\Windows\winsxs\manifests\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a.manifest
Successfully restored ownership for C:\Windows\winsxs\manifests\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_26d7520571cb7925.manifest
Successfully restored permissions on C:\Windows\winsxs\manifests\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_26d7520571cb7925.manifest
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 7 datablocks.
Finish time: 2015-06-29 20:23:37.706
Script hash: rxbT+gH1YmyNgXv/8cBMmNDADRODZ1ZDjzyIBDu1uqg=
----------------------EOF-----------------------

Step#2 - DISM /RestoreHealth Scan
DISM Successful
dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was repaired.
The operation completed successfully.

BrianDrab · Jun 29, 2015

Looks good. Please try Windows Update.

phillipj · Jun 30, 2015

Update works - so primary problem(s) eliminated - thank you!

However, there is a secondary problem that may be just a failure of my understanding of SFC / DISM relationship on my part.
Here is the current situation:
I run SFC /scannow - it fails.
I tun DISM /Online /Cleanup-Image /RestoreHealth - it succeeds.
I run SFC /scannow - it fails again.
I was under the impression that running DISM with the options specied should have cleaned up the problems and SFC should run clean subsequently or at least be able to repair the problems it finds now that there is a repaired/restored image.
This occurs even from a full restart.

Attached is the CBS.log (CBS.txt - 668K) after the SFC failed run as well as CBS.log (677K) and dism.log after the successful DISM run.

BrianDrab · Jun 30, 2015

The final corruptions you have are related to telemetry. Until these are fixed it will always report corruption. Microsoft is aware of this and is working on a resolution. There is nothing we can do to resolve permanently until the fix comes out from Microsoft but it doesn't impact the operation of your machine. More info on this follows.

Code:

2015-06-29 21:31:12, Info                  CSI    00000851 Hashes for file member \SystemRoot\WinSxS\Temp\InFlight\66745098edb2d0018fbe0000a0160813\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json do not match actual file [l:24{12}]"utc.app.json" :
  Found: {l:32 b:hxHfXj427JxbVLpmOJKBMMwJ3nfvwV57qrOPwblWU6s=} Expected: {l:32 b:6510UErwHGoFg3sRd3gzh3HSbTceuHem3Rnk0NraKS8=}
2015-06-29 21:31:12, Info                  CSI    00000852 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-29 21:31:12, Info                  CSI    00000853 Hashes for file member \SystemRoot\WinSxS\Temp\InFlight\66745098edb2d0018fbe0000a0160813\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json do not match actual file [l:66{33}]"telemetry.ASM-WindowsDefault.json" :
  Found: {l:32 b:gjV6+IPBrpEZS/JCJakDHCFmoTeES1ACzz83yCz1Myk=} Expected: {l:32 b:EeQJzlVPvq9GNIcA2FEwrOjEeuDam1G+ol3x61gKasQ=}
2015-06-29 21:31:12, Info                  CSI    00000854 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-29 21:31:12, Info                  CSI    00000855 Hashes for file member \SystemRoot\WinSxS\Temp\InFlight\c1d65298edb2d00192be0000a0160813\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json do not match actual file [l:24{12}]"utc.app.json" :
  Found: {l:32 b:hxHfXj427JxbVLpmOJKBMMwJ3nfvwV57qrOPwblWU6s=} Expected: {l:32 b:6510UErwHGoFg3sRd3gzh3HSbTceuHem3Rnk0NraKS8=}
2015-06-29 21:31:12, Info                  CSI    00000856 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-29 21:31:12, Info                  CSI    00000857 [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"
2015-06-29 21:31:12, Info                  CSI    00000858 Hashes for file member \SystemRoot\WinSxS\Temp\InFlight\c1d65298edb2d00192be0000a0160813\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json do not match actual file [l:66{33}]"telemetry.ASM-WindowsDefault.json" :
  Found: {l:32 b:gjV6+IPBrpEZS/JCJakDHCFmoTeES1ACzz83yCz1Myk=} Expected: {l:32 b:EeQJzlVPvq9GNIcA2FEwrOjEeuDam1G+ol3x61gKasQ=}
2015-06-29 21:31:12, Info                  CSI    00000859 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-29 21:31:12, Info                  CSI    0000085a [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"

https://support.microsoft.com/en-us/kb/3022345

Originally Posted by Microsoft
This update enables the Diagnostics Tracking Service in Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), and Windows Server 2008 R2 SP1. This tracking service collects data about functional issues in Windows.

This update contains the following two manifests that are occasionally updated by the Diagnostic Tracking Service:

telemetry.ASM-WindowsDefault.json
utc.app.json

The two files are marked as static files in the update. When an advanced user runs the System File Checker Tool (sfc.exe), the files are unintentionally flagged as corrupted. There is no impact or corruption on a device that is running this update, and this issue will be fixed in a later service update.

phillipj · Jun 30, 2015

Perfect Information! Thanks.

[SOLVED] Windows 8.1: SFC Scannow Error - DSIM Unable to Restore

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