Windows 8.1 Pro Update KB4489881 failed

VladyLee

VladyLee

Member
Joined
Apr 1, 2019
Posts
8
Hi,

My machine setup is :

Windows 8.1 Pro 64-bit
Intel Core i53337U CPU @ 1.8Ghz, 4GM RAM, Intel Graphics with nVidea discrete on board.

My automatic windows update failed after each restart. I do not use restore point, due to lack of space on my SDD (system C hard drive) its only 30GB and Windows occupied most of it.
If i proceed with manual update than i receive error code 800f0831 at first and than comes to 800f0902

Following your guide i got no issue with Step 2
- having issue with Step 3 ( due to unable find restore)
- no issue with Step 4
-Step 5 link -> for downloading CBS folder Download CBS.zip

P.S SFCfix logs shows SUMMARY: No corruptions were detected.


Regards,

Vlad
 
Hello and welcome!

Due to the precise nature of your corruption, you will receive help from a user named Oh My!. He's one of our senior trainees here who's in his final phase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Greetings Vlad and
welcome.gif
to Sysnative's Windows Update Forum.

My name is Oh My! and I am here to help you! Feel free to call me Gary if you wish.

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and let me know. If at any point you receive an unexpected error while performing a step or you are unclear about something please stop and let me know.

Thank you for your patience thus far.

Please do this.

===================================================

Manually Uninstalling a Windows Update

--------------------

  • Click Start, type cmd, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type or copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:4343898​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
===================================================

Installing Update Using Windows Update Standalone Installer

--------------
  • Click on 2018-08 Security Monthly Quality Rollup for Windows 8.1 for x64-based Systems (KB4343898)
  • Select Open with Windows Update Standalone Installer (default) then click OK
  • When the download is completed you will see a Windows Update Standalone Installer box appear showing Searching for updates on this computer..
  • Click Yes on Do you want to install the following Windows software update?
  • When completed click Restart Now
  • Please zip and attach the C:\Windows\logs\cbs\cbs.log file to your reply. If the file is too large upload it to Sendspace or the file hosting site of your choice
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Windows Update uninstall?
  • Windows Update install?
  • Attached CBS zip file
 
Greetings,

===================================================

Do You Still Need Help?

It has been 3 days since my last post.
  • Do you still need help with this?
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed.
 
Hi Gary,

I was recently is Southern Asia for biz trip. Pardon me for not replying you for a time.
I will proceed with your recommendations ASAP today and will provide you feedback.

Thanks for patience.


Regards,

Vlad
 
Hi Gary,

I did proceed with next steps :

- wusa /uninstall /KB:4343898 executed but did not found any updates on board
- after downloading an standalone installer it failed to execute / attached is error window
 

Attachments

  • failed.PNG
    failed.PNG
    12.8 KB · Views: 4
Thank you. Please provide the CBS log referenced in Post #3. It will take a bit of time to review so I won't be replying until at least tomorrow.

Code: 
Please zip and attach the C:\Windows\logs\cbs\cbs.log file to your reply. If the file is too large upload it to Sendspace or the file hosting site of your choice
 
Thank you for your continued patience.

Please do this.

===================================================

Loading Components Registry Hive

--------------------
  • Click Start, type Command, right click on Command Prompt and select Run as administrator
  • Copy and paste the following after the Command Prompt then hit Enter
reg load HKLM\Components C:\Windows\System32\Config\Components​
  • If successful, you should see The operation completed successfully
  • Close the Command Prompt window
===================================================

FRST Registry Search

--------------------
  • Right click on FRST and select Run as administrator
  • Copy/paste the following in the Search: Field
KB4343898
  • Click the Search Registry button
  • When completed click OK and a SearchReg.txt document will open on your desktop with a copy placed on your Desktop
  • Attach SearchReg.txt to your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • SearchReg.txt
 
Hi Gary,

Thanks for your kind reply. I will proceed your instructions later on within few hours and feedback to you required information.
 
Thank you for your continued patience. As you could probably tell, there is an enormous amount of information to review and deal with. I doubt I will be posting until tomorrow as I am still working through the information and how best to sift through it to get to what we need to address.

Gary
 
Thanks again for your patience. Please do this.

===================================================

Farbar's Recovery Scan Tool - Run Script Using Attached File

--------------------
  • If necessary, download Farbar Recovery Scan Tool (FRST) for 64 bit computers.
  • Please download Fixlist.txt and save it in the same location as FRST64 (example, Desktop, USB device) <<< Important
  • Right click on FRST64 and select Run as administrator
  • Click Fix
  • Please attach the Fixlog.txt report in your reply or if it is too large upload it to the file hosting service of your choice and provide the download link.
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Attached Fixlog
 
Hi Gary,

Requested information below in attached FYI.

P.S. Hope u had an great weekends. Will looking forward for your reply.


Regards,

Vlad
 

Attachments

Greetings and thank you for the information.


I would like you to repeat the Loading Components Registry Hive and FRST Registry Search steps from Post #11. Attach the report to your reply.
 
Hi Gary,

Requested information with updates is in attached. I redo whole process with corrective actions u requested.
FYI.


Regards,

Vlad
 

Attachments

Greetings,

===================================================

Do You Still Need Help?

It has been 3 days since my last post.
  • Do you still need help with this?
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed.
 
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