Windows 8.1 not displaying installed updates or able to run SFC after malware removal

[Mcgee]

Hi and thank you in advance for attempting to help with this problem. I have removed many malicious PUPs and a couple trojans. Computer is running alot better but had some services disabled. I enable windows defender, windows update service, and edited registry to allow local user to update. Now windows update will scan for new updates, display and install new updates but will not show previously or newly installed updates. This would normally not be a big deal, I understand, but I would like to disable the windows 10 add from displaying in my toolbar. So far I have tried running sfc /scannow as administrator with no success, just refuses to run WRP could not start the repair service and have run all repairs from systweaks windows repair tool. Please offer some guidance as my technical expertise is exhausted.

thanks again

 

[Aura]

Hi Mcgee :)

My name is Aura and I'll be assisting you with your issue. Even thought SFC cannot run, I would like to try to run it and upload the CBS.log for me after.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[Mcgee]

Everytime i try to run sfc i get the error message "Windows Resource Protection could not start the repair service"

My time and date on my computer are correct yet the log only contains data from a few days in july. Hope this helps

https://docs.zoho.com/file/iorpfe84ec20759cb4a8fb0d44d37b2368b80

 

[Aura]

Follow the instructions below then please.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  DISM /Online /Cleanup-Image /RestoreHealth

• Let the scan run until the end (100%). Depending on your system, it can take some time;
• Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.