Windows 8.1 failed update

strongebersong · Jul 8, 2018

Dear all,

I have a problem updating my win 8.1 since 2018/06/14
It is KB4284815 and the error code is 80073701.
Please helps and thanks a lot.

Sincerely.

zcomputerwiz · Jul 11, 2018

Hi there!

Let's start with DISM.

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

If the zip file is larger than 8MB, please use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

strongebersong · Jul 15, 2018

This is the file. Please take a look, thank you!

zcomputerwiz · Jul 16, 2018

Looks good.

I do see this:

Code:

2018-07-15 20:03:22, Info                  CSI    00000046 Error STATUS_CANNOT_DELETE while executing operation HardLinkFile on [l:328{164}]"\SystemRoot\WinSxS\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.3.9600.19062_none_623a077956f17b67\aepic.dll, \??\C:\Windows\System32\aepic.dll"

Please try the following:

Clean Boot

Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
Type msconfig in the search box, and then tap or click msconfig.
On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager
On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

https://support.microsoft.com/en-us/kb/929135

Next, try to install the update again.

If it fails, zip and attach C:\Windows\Logs\CBS\CBS.log

strongebersong · Jul 17, 2018

Still fails with code KB4338815 and KB4340558
Here's the CBS.log
Thanks!

zcomputerwiz · Jul 17, 2018

Install Update with DISM

Download the update MSU here: http://download.windowsupdate.com/d..._9d87e0119193e0d35d0f3a1952e0ce4e15ae6113.msu
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp

replace C:\temp with your path if different

expand windows8.1-kb4338815-x64_9d87e0119193e0d35d0f3a1952e0ce4e15ae6113.msu -f:* C:\temp

DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows8.1-kb4338815-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart the computer now (Y/N)?
Make sure to allow the computer to restart if prompted.

If you receive any other message:
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post.
Zip and attach C:\Windows\Logs\CBS\CBS.log

strongebersong · Jul 22, 2018

Microsoft Windows [版本 6.3.9600]
(c) 2013 Microsoft Corporation. 著作權所有，並保留一切權利。

C:\Windows\system32>cd C:\Users\敬凱\Desktop\新增資料夾

C:\Users\敬凱\Desktop\新增資料夾>expand windows8.1-kb4338815-x64_9d87e0119193e0d
35d0f3a1952e0ce4e15ae6113.msu -f:* C:\Users\敬凱\Desktop\新增資料夾
Microsoft (R) File Expansion Utility Version 6.3.9600.17415
Copyright (c) Microsoft Corporation. All rights reserved.

新增 C:\Users\敬凱\Desktop\新增資料夾\WSUSSCAN.cab 到解壓縮佇列
新增 C:\Users\敬凱\Desktop\新增資料夾\Windows8.1-KB4338815-x64.cab 到解壓縮佇列
新增 C:\Users\敬凱\Desktop\新增資料夾\Windows8.1-KB4338815-x64-pkgProperties.txt
到解壓縮佇列
新增 C:\Users\敬凱\Desktop\新增資料夾\Windows8.1-KB4338815-x64.xml 到解壓縮佇列

正在展開檔案....
進度: 1 個檔案，共 4 個檔案
正在展開檔案完成...
4 檔案總數。

C:\Users\敬凱\Desktop\新增資料夾>DISM.exe /Online /Add-Package /PackagePath:C:\t
emp\windows8.1-kb4338815-x64.cab

部署映像服務與管理工具
版本: 6.3.9600.17031

映像版本: 6.3.9600.17031

嘗試開啟時發生錯誤 - C:\temp\windows8.1-kb4338815-x64.cab 錯誤: 0x80070003
嘗試開啟時發生錯誤 - C:\temp\windows8.1-kb4338815-x64.cab 錯誤: 0x80070003

錯誤: 3

嘗試開啟時發生錯誤 - C:\temp\windows8.1-kb4338815-x64.cab 錯誤: 0x80070003
View attachment dism.log
在 C:\Windows\Logs\DISM\dism.log 中可找到 DISM 記錄檔

C:\Users\敬凱\Desktop\新增資料夾>

-------------------------------------------------------------------------------------------

I am sorry that the language is partial Chinese. Is that alright? Thank you!!

zcomputerwiz · Jul 23, 2018

That's okay.
It seems you have extracted to a directory on your Desktop. Please update the DISM command to the following:

Code:

DISM.exe /Online /Add-Package /PackagePath:C:\Users\敬凱\Desktop\新增資料夾\windows8.1-kb4338815-x64.cab

Once complete, zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.

strongebersong · Jul 29, 2018

Here's the newest data.
Thank you!

zcomputerwiz · Jul 30, 2018

Code:

2018-07-30 02:16:16, Error                 CSI    00000010 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #559597# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = a3a8315c940fb58d7a16daa5d27b7735, Version = 6.3.9600.18999, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [79]"Package_51_for_KB4103725~31bf3856ad364e35~amd64~~6.3.1.4.4103725-73_neutral_GDR", rah = [1]"4", manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2018-07-30 02:16:16, Info                  CBS    Failed to pin deployment while resolving Update: Package_51_for_KB4103725~31bf3856ad364e35~amd64~~6.3.1.4.4103725-73_neutral_GDR from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

Install Update with DISM

Download the update MSU here: http://download.windowsupdate.com/d..._cdf9b5a3be2fd4fc69bc23a617402e69004737d9.msu
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp

replace C:\temp with your path if different

expand windows8.1-kb4103725-x64_cdf9b5a3be2fd4fc69bc23a617402e69004737d9.msu -f:* C:\temp

DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows8.1-kb4103725-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart the computer now (Y/N)?
Make sure to allow the computer to restart if prompted.

If you receive any other message:
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post.
Zip and attach C:\Windows\Logs\CBS\CBS.log

Windows 8.1 failed update

strongebersong

Member

zcomputerwiz

Windows Update Expert

strongebersong

Member

Attachments

zcomputerwiz

Windows Update Expert

strongebersong

Member

Attachments

zcomputerwiz

Windows Update Expert

strongebersong

Member

zcomputerwiz

Windows Update Expert

strongebersong

Member

Attachments

zcomputerwiz

Windows Update Expert