[SOLVED] Windows 8.1 "Background Intelligent Transfer Service" error "2147023838"

G

Gunther

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Jun 25, 2015
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Windows 8.1 "Background Intelligent Transfer Service" error "2147023838"

I'm having trouble with said service and by extension everything relying on it (such as Windows Update).

Its status is "stopped" and if I try to start it I get an error which says
Code: 
 Windows could not start the Background Intelligent Transfer Service on local computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code -2147023838.

If I check the Event Log, I find two messages related to this:
Code: 
The BITS service failed to start. Error 0x80070422.

And
Code: 
The Background Intelligent Transfer Service service terminated with the following service-specific error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

I tried with "sfc /scannow" and got the following message at the end:
Code: 
Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.

I'm not sure what I'm supposed to look for in this file but there was only one result by searching for "corrupt" and it was this segment:
Code: 
2015-06-24 19:24:06, Info CBS SQM: Initializing online with Windows opt-in: False
2015-06-24 19:24:06, Info CBS SQM: Cleaning up report files older than 10 days.
2015-06-24 19:24:06, Info CBS SQM: Requesting upload of all unsent reports.
2015-06-24 19:24:06, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2015-06-24 19:24:06, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2015-06-24 19:24:06, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2015-06-24 19:24:06, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2015-06-24 19:24:06, Info CBS Startup: BlockTime: 10800000ms, BlockTimeIncrement: 900000ms
2015-06-24 19:24:06, Info CBS SetProgressMessage: progressMessageStage: 0, ExecuteState: ExecuteStateNone, SubStage: 0
2015-06-24 19:24:07, Info CBS Session: 30451372_2200272821 initialized by client CbsTask.
2015-06-24 19:24:07, Info CBS Startup: Mark session as corrupt since it is neither complete nor pended, Session: 30451372_2200272821
2015-06-24 19:24:08, Info CBS Retrieved original failure status: 0x00000000, last forward execute state: CbsExecuteStateStageDrivers
2015-06-24 19:24:08, Info CBS SetProgressMessage: progressMessageStage: 0, ExecuteState: ExecuteStateNone, SubStage: 0
2015-06-24 19:24:08, Info CBS Setting ExecuteState key to: CbsExecuteStateStageDrivers
2015-06-24 19:24:08, Info CBS Setting RollbackFailed flag to 0
2015-06-24 19:24:08, Info CBS Clearing HangDetect value
2015-06-24 19:24:08, Info CBS Saved last global progress. Current: 0, Limit: 1, ExecuteState: ExecuteStateNone
2015-06-24 19:24:08, Info CBS Execute state was not set. Assuming ExecuteStateStart.
2015-06-24 19:24:08, Info CBS Startup: current ExecuteState is CbsExecuteStateStageDrivers
2015-06-24 19:24:08, Info CBS SetProgressMessage: progressMessageStage: 0, ExecuteState: CbsExecuteStateStageDrivers, SubStage: 0
2015-06-24 19:24:08, Info CBS Disabling LKG boot option
2015-06-24 19:24:08, Info CBS Startup: Initializing driver operations queue.
2015-06-24 19:24:08, Info CBS Startup: Initializing advanced operation queue.
2015-06-24 19:24:10, Info CSI 00000002 CSI Store 896580087840 (0x000000d0c0567020) initialized
2015-06-24 19:24:10, Info CBS Startup: Waiting for SC autostart event
2015-06-24 19:24:10, Info CBS Startup: SC autostart event signaled
2015-06-24 19:24:10, Info CBS Failed reading PoqexecCmdline registry key [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-24 19:24:10, Info CBS Failed to get poqexec cmdline from Components\Configuration. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-24 19:24:10, Info CBS Setting ExecuteState key to: CbsExecuteStateResolvePending
2015-06-24 19:24:10, Info CBS SetProgressMessage: progressMessageStage: -1, ExecuteState: CbsExecuteStateResolvePending, SubStage: 0
2015-06-24 19:24:10, Info CBS Startup: Processing advanced operation queue, startupPhase: 0
2015-06-24 19:24:10, Info CSI 00000003 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 0000000a, progress = NULL, phase = 0, pdwDisposition = @0xd0c0a6dce0
2015-06-24 19:24:10, Info CSI 00000004 Creating NT transaction (seq 1), objectname [6]"(null)"
2015-06-24 19:24:10, Info CSI 00000005 Created NT transaction (seq 1) result 0x00000000, handle @0x298
2015-06-24 19:24:10, Info CSI 00000006 Poqexec successfully registered in [ml:26{13},l:24{12}]"SetupExecute"
2015-06-24 19:24:10, Info CSI 00000007@2015/6/24:17:24:10.829 Beginning NT transaction commit...
2015-06-24 19:24:10, Info CSI 00000008@2015/6/24:17:24:10.843 CSI perf trace:

I ran CHKDSK but it reported no problem after over 5 hours.

I ran your SFCFIX, at some point it asked for a Windows DVD but I don't have that, I installed Windows from a Bootable USB. I plugged said USB in but I don't think the program recognized it.
It had this to say at the end:
Code: 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-25 16:59:39.674
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.




AutoAnalysis::
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.17415.

CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     2
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        1
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-06-25 17:21:10.208
----------------------EOF-----------------------

After SFCFIX I ran both SDC and DSIM again;


SCF said it found corrupt files but couldn't fix them.
I attach the CBS log, also here's the highlights:
Code: 
2015-06-25 17:28:32, Info                  CSI    00000542 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-25 17:28:32, Info                  CSI    00000544 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-25 17:28:33, Info                  CSI    00000547 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-25 17:28:33, Info                  CSI    00000548 [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"
2015-06-25 17:28:33, Info                  CSI    0000054a [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-25 17:28:33, Info                  CSI    0000054b [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"
2015-06-25 17:30:05, Info                  CSI    00000679 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-25 17:30:06, Info                  CSI    0000067b [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-25 17:30:06, Info                  CSI    0000067c [SR] This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"
2015-06-25 17:34:30, Info                  CSI    00000a44 [SR] Repairing 2 components
2015-06-25 17:34:30, Info                  CSI    00000a47 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-25 17:34:30, Info                  CSI    00000a49 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-25 17:34:30, Info                  CSI    00000a4b [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-25 17:34:30, Info                  CSI    00000a4d [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-25 17:34:30, Info                  CSI    00000a4e [SR] This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"
2015-06-25 17:34:31, Info                  CSI    00000a50 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-25 17:34:31, Info                  CSI    00000a51 [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"
2015-06-25 17:34:31, Info                  CSI    00000a53 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-25 17:34:31, Info                  CSI    00000a54 [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"
2015-06-25 17:34:31, Info                  CSI    00000a56 [SR] Repair complete
2015-06-25 17:34:31, Info                  CSI    00000a57 [SR] Committing transaction

DSIM is still ongoing, I will update this post once it is done.
 

Attachments

Re: Windows 8.1 "Background Intelligent Transfer Service" error "2147023838"

Well, your administrator decided I can't edit my posts, so I'm going to doublepost.

Dism is done. It says:
Code: 
Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]

Error: 0x80240021

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\System32>

And the log is a bit big at almost 6MBs, so I put it on TINYUPLOAD.
 
Re: Windows 8.1 "Background Intelligent Transfer Service" error "2147023838"

I'm seeing lots of views but no replies...
Don't be shy, I'll gladly provide any extra information you'd like.
 
Re: Windows 8.1 "Background Intelligent Transfer Service" error "2147023838"

Well, noone helped so I fixed it myself.

BITS needs two services to be running, even though they're not in the dependencies.

They are:
Network List Service
Network Location Awareness
 
Re: Windows 8.1 "Background Intelligent Transfer Service" error "2147023838"

Gunther said:
Well, noone helped so I fixed it myself.

BITS needs two services to be running, even though they're not in the dependencies.

They are:
Network List Service
Network Location Awareness
Click to expand...

Hello this one help a lot for windows 10 too
 
Re: Windows 8.1 "Background Intelligent Transfer Service" error "2147023838"

Gunther said:
Well, noone helped so I fixed it myself.

BITS needs two services to be running, even though they're not in the dependencies.

They are:
Network List Service
Network Location Awareness
Click to expand...

I registered only to say big thank you, to someone, who was so nice, that shared his own findings publicly! Thank you, you saved my day!
 
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