[SOLVED] Windows 8.1 attempting to apply KB3000850 is failing, 0x80092004 in log

[wkwood]

Hi, I'm attempting to install KB3000850 and repeatedly it fails with a CRYPT_E_NOT_FOUND 0x80092004 error in the CBS log.
I've run a DISM /cleanup-image with the Windows 8.1 Source and nothing is found or fixed, sfc /scannow shows no errors.

Here's the output from SFCFix.exe

Welcome to SFCFix by niemiro and sysnative.com.

Checking for updates . . .
No new update is available at this time.

Processing directive 1 of 1 (AutoAnalysis::)
Checking store directories . . .
Checking CBS.log . . .
Checking CBS.persist.log . . .
Checking CheckSUR.log . . .
Checking CheckSUR.persist.log . . .

Attempting repair . . .
Stage 1
Stage 2
Stage 3

SUMMARY:
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0

Press any key to continue to explanation of summary . . .

 

[zcomputerwiz]

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start
   
   button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   
   Dism /Online /Cleanup-Image /RestoreHealth
   
   
3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:
   
   C:\Windows\Logs\CBS\CBS.log

 

[wkwood]

Here's the file after a dism/online...

 

[zcomputerwiz]

Run Windows Repairs
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.

6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:

10 - Remove Policies Set By Infection
14 - Remove Temp Files
17 - Repair Windows Updates

11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

When your computer has restarted, run Windows Update and click Check for Updates. This will take much longer than usual.
Try to install the update again. If it fails, include the KB#, Error Code, and CBS.log with your reply.

 

[wkwood]

It found KB3000850 again, attempted to install it and died with an 80092004 cbs.log is attached.

 

[zcomputerwiz]

Please zip and attach
C:\Windows\WinSxS\Catalogs\27851cbb32b8132a0efa7881e648991316a8228276bfedf007f70e12865c096a.cat
C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-m..console-nodemanager_31bf3856ad364e35_6.3.9600.17415_none_713ab83df4c5c51c.manifest

 

[wkwood]

Here are the files.

 

[zcomputerwiz]

Looks like the manifest is corrupted.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

 

[wkwood]

applied.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-19 07:37:14.634
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\will\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-m..console-nodemanager_31bf3856ad364e35_6.3.9600.17415_none_713ab83df4c5c51c.manifest

Successfully copied file C:\Users\will\AppData\Local\niemiro\Archive\WinSxS\Manifests\amd64_microsoft-windows-m..console-nodemanager_31bf3856ad364e35_6.3.9600.17415_none_713ab83df4c5c51c.manifest to C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-m..console-nodemanager_31bf3856ad364e35_6.3.9600.17415_none_713ab83df4c5c51c.manifest.

Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-m..console-nodemanager_31bf3856ad364e35_6.3.9600.17415_none_713ab83df4c5c51c.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-m..console-nodemanager_31bf3856ad364e35_6.3.9600.17415_none_713ab83df4c5c51c.manifest
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-08-19 07:37:14.830
Script hash: SYnYXDDq1mU+4OldmT7TNDNHmf6LumoldfgP4G5EiOc=
----------------------EOF-----------------------

 

[wkwood]

After applying the fix, I rebooted then tried KB3000850 once again, it failed in thesame spot with the CRYPT NOT FOUND ERROR.:huh: Attached is the CBS.log View attachment CBS.zip

 

[zcomputerwiz]

Please attach C:\windows\inf\setupapi.dev.log

 

[wkwood]

Please attach C:\windows\inf\setupapi.dev.log

Here you go.

 

[zcomputerwiz]

Would you be willing to uninstall the Logitech drivers for your mouse?

 

[wkwood]

Would you be willing to uninstall the Logitech drivers for your mouse?

Sure no problem. I definitely want to get to the bottom of this. :huh: I'll remove them and run the update again and post the results. Thanks!

 

[wkwood]

I removed the Logitech setpoint app and drivers, still no change in terms of being able to install KB3000850, it still fails with the 0x80092004 error. :huh:

 

[zcomputerwiz]

Please zip up and attach C:\windows\inf\setupapi.dev.log and C:\Windows\Logs\CBS\CBS.log

 

[wkwood]

Please zip up and attach C:\windows\inf\setupapi.dev.log and C:\Windows\Logs\CBS\CBS.log

 

[zcomputerwiz]

Follow these instructions to configure Windows for a Clean Boot, then after restarting try the installation again.
Which antivirus product are you using?

Clean Boot Windows 8.1 and Windows 8

1. Swipe in from the right edge of the screen, and then tap Search.
   if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
2. Type msconfig in the search box, and then tap or click msconfig.
3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
6. Close Task Manager.
7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

 

[wkwood]

Follow these instructions to configure Windows for a Clean Boot, then after restarting try the installation again.
Which antivirus product are you using?

Clean Boot Windows 8.1 and Windows 8

1. Swipe in from the right edge of the screen, and then tap Search.
   if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
2. Type msconfig in the search box, and then tap or click msconfig.
3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
6. Close Task Manager.
7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

Yeah, I've done that too, done a chkdsk /f . I'm pretty much at a loss here what's causing it. I've even uninstalled my AV software, KIS 2015 and it still craps out at the same location with 0x80092004 installing the update. DISM /cleanup-image finds nothing out of the ordinary, so I'm thinking how do I just reinstall the cryptography component or whatever is causing the grief?:banghead:

 

[wkwood]

Follow these instructions to configure Windows for a Clean Boot, then after restarting try the installation again.
Which antivirus product are you using?

Clean Boot Windows 8.1 and Windows 8

1. Swipe in from the right edge of the screen, and then tap Search.
   if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
2. Type msconfig in the search box, and then tap or click msconfig.
3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
6. Close Task Manager.
7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

Yeah, I've done that too, done a chkdsk /f . I'm pretty much at a loss here what's causing it. I've even uninstalled my AV software, KIS 2015 and it still craps out at the same location with 0x80092004 installing the update. DISM /cleanup-image finds nothing out of the ordinary, so I'm thinking how do I just reinstall the cryptography component or whatever is causing the grief?:banghead:

I finally gave up trying to fix this as a point fix. I did a Windows 8.1 Upgrade (downgrade) install and re-applied all of the windows updates. After that KB3000850 would install. It seems pretty unusual that as users we have
to go through this kind of grief from Microsoft, especially considering how SFC and DISM don't show any problems.

Anyway, thanks for the help. We can close this out.