[SOLVED] windows 7 x86 windows update error 80073701

youngjunpark · Feb 13, 2019

Hi,

Windows update error code : 80073701 occurs when I try KB4486563 update.

Here's my CBS.zip file link.

https://drive.google.com/open?id=1ypN_ov9JKMtZuT6u925hpU4GOwFFg_Ji

Thank you!

PeterJ · Feb 13, 2019

Hello and welcome,

Follow the instructions below please.

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:4462923

4. Let me know if it says it was successful or if there are any errors.

youngjunpark · Feb 13, 2019

Hi,

After excuting wusa /uninstall /KB:4462923, error code 0x80070490 came out.
What should I do now?

PeterJ · Feb 13, 2019

Please wait. I have to setup a Windows 7 with IE10 and the languagepack ko-KR first.

PeterJ · Feb 14, 2019

Do you still have IE10 installed ?
Do you have the Korean language pack installed ?

youngjunpark · Feb 14, 2019

I have IE 11 & Korean language pack installed.

PeterJ · Feb 14, 2019

Please do following:

FRST Registry Search

Click your Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Download the Farbar Recovery Scan Tool and save it to your Desktop:
32-bit: https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Right-click on the file FRST.exe and choose Run as administrator.
Copy and paste InternetExplorer-LanguagePack into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

youngjunpark · Feb 14, 2019

I opened "Turn windows features on or off" link, but it was empty.

Here's the txt file after running FRST.

PeterJ · Feb 15, 2019

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

youngjunpark · Feb 17, 2019

Hi, Here's log files after running step 1 & 2.

Thank you.

PeterJ · Feb 18, 2019

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

youngjunpark · Feb 18, 2019

Here's log files.

Thank you.

PeterJ · Feb 18, 2019

Well done.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

youngjunpark · Feb 18, 2019

Here's log files again.

Thank you.

PeterJ · Feb 19, 2019

Good. The SUR tool is happy now.
Please do following:

FRST Registry Search

Click your Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Right-click on the file FRST.exe and choose Run as administrator.
Copy and paste KB4462923 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

youngjunpark · Feb 19, 2019

The server manager dialog is recovered from blank!

I'm attaching serchreg.txt file.

Thank you!

PeterJ · Feb 20, 2019

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Check Windows Update again and report the result.
If it fails, run sfc /scannow again and attach the zipped cbs.log to your next reply.

youngjunpark · Feb 21, 2019

Windows update is working perfectly!

Thanks a lot!

Have a great day, Peter!

PeterJ · Feb 21, 2019

Great.

Take care.

[SOLVED] windows 7 x86 windows update error 80073701

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