[SOLVED] Windows 7 x64 Updates failing with 80073701 - KB4503292 & KB4503277

adstillf · Jun 23, 2019

Hi All.

Once again I've got problems with Windows update failing to install packages. This time it's both the Security Monthly Quality Rollup (KB4503292) and the Preview of Monthly Quality Rollup (KB4503277) both for June both with error Code 80073701.

Looking back at the update history I can 2019-03 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4489878) and 2019-01 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4480970) failed but all the other in between were successful if that has any effect on things.

I've gone through the posting instructions and attached the requested file and logs.

This is the second time this has happened so I'm wondering if the root cause can be identified? If it's something I or some software on my PC is doing that I should stop to prevent this from happening in the future.

Sysnative Windows Update · Jun 24, 2019

Hello and welcome!

Please retry one of the updates and attach CBS.log after the failure. Thank you.

adstillf · Jun 25, 2019

Done and attached. I retried Security Monthly Quality Rollup (KB4503292) which failed.

Sysnative Windows Update · Jun 25, 2019

FRST Registry Search
1. Click your Start button and type in cmd. Press Enter.
2. Copy paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

3. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
4. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
5. Copy and paste KB4499164 into the Search box and click the Search Registry button.
6. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

adstillf · Jun 25, 2019

SearchReg.txt is attached as requested.

Sysnative Windows Update · Jun 25, 2019

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

adstillf · Jun 25, 2019

Fixlog.txt from running Fix as requested.

Sysnative Windows Update · Jun 25, 2019

Try updates and attach CBS.log if they fail.

adstillf · Jun 25, 2019

That did the trick. Thank you very much.

Can you tell what the root cause was? I'm keen to avoid something like this happening in the future.

Sysnative Windows Update · Jun 25, 2019

Great! KB4499164 has been partially installed and it blocked later updates from installing.

adstillf · Jun 25, 2019

Ah right. Is that something that I'd have done to cause that or is it just something that can happen?

Sysnative Windows Update · Jun 25, 2019

It can just happen, but it's easy to fix.

adstillf · Jun 25, 2019

Got you, just one of those things then. Thank you kindly for your help.

Sysnative Windows Update · Jun 25, 2019

Glad to have been of assistance.

Search

Search

[SOLVED] Windows 7 x64 Updates failing with 80073701 - KB4503292 & KB4503277

adstillf

Contributor

Attachments

Sysnative Windows Update

Inactive

adstillf

Contributor

Attachments

Sysnative Windows Update

Inactive

adstillf

Contributor

Attachments

Sysnative Windows Update

Inactive

Attachments

adstillf

Contributor

Attachments

Sysnative Windows Update

Inactive

adstillf

Contributor

Sysnative Windows Update

Inactive

adstillf

Contributor

Sysnative Windows Update

Inactive

adstillf

Contributor

Sysnative Windows Update

Inactive