[SOLVED] Windows 7 x64 Update Error Code 80070490

S

Saiber77

Well-known member
Joined
Jul 15, 2015
Posts
86
Location
Redwoods California
I have 8 Critical Updates and 3 optional, all of which fail to update singly or as a group.
Have run windows update readiness tool, done a complete purge and reset of windows update cache, ran system file checker (no integrity violations found) , ran the full barrage of tweaking.com repairs, checked for infections, checked for corruption on the hard drive. You name it, I have probably done it, with the exception of having someone check the CBS.log, it's posted to my onedrive

CBS.zip


TIA.

:thumbsup2:
 
Duh, forgot to mention the failing updates.... :huh:
8 Important updates:
KB3004375
KB3031432
KB3033929
KB3045999
KB3057154
KB3061518
KB3067505
KB3068708

3 Optional Updates:
KB2574819
KB2592687
KB2830477
 
sorry for the incomplete CBS, here is the whole folder... I admit I didn't read the forum posting instructions but ... better late than never.... :lolg:
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-16 03:08:41.123
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-07-16 03:20:31.315
----------------------EOF-----------------------


Full CBS.log


 
Hi and welcome to Sysnative. I see the following error in your logs. As a result, please try the following.

Code: 
2015-07-15 21:23:21, Error                 CBS    Failed to resolve package 'Package_105_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:3023562

4. Let me know if it says it was successful or if there are any errors.
 
Thanks, I'll let you know.


BrianDrab said:
Hi and welcome to Sysnative. I see the following error in your logs. As a result, please try the following.

Code: 
2015-07-15 21:23:21, Error                 CBS    Failed to resolve package 'Package_105_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:3023562

4. Let me know if it says it was successful or if there are any errors.
Click to expand...
 
Thanks. Please do the following.

Step#1 - Fix Corrupt/Missing Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing a folder named Packages
  5. Open the Packages folder and copy the files into the following folder. If the Packages folder doesn't exist within Servicing you will need to create it.
    C:\Windows\Temp\CheckSur\Servicing\Packages

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 

Attachments

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-16 17:57:54.216
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Owner\Desktop\SFCScript.txt [0]




FileScan::
[0: 1] C:\Windows\Temp\CheckSUR\servicing\Packages\Package_105_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.cat
File is untraceable.
Found: g9xcOA/TynJEfOCpNEhYOEiquSrtHCOlJacFUbMaSZI=
Version number not available.
Trace not available.



[1: 1] C:\Windows\Temp\CheckSUR\servicing\Packages\Package_105_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
File is untraceable.
Found: 0eVLzealjJbD10uX/v3BFFnsi3Cg5acbvJ5Y5iGuMAk=
Version number not available.
Trace not available.
FileScan:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-07-16 17:58:07.788
Script hash: Y2TNIHBpisYgreNMcvVR30OxwIOOY2eA754wxJfg/pI=
----------------------EOF-----------------------
 
Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-16 18:20:21.709
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Owner\Desktop\SFCScript.txt [0]




CopyFiles::
Successfully copied file \\?\C:\Windows\Temp\CheckSUR\servicing\Packages\Package_105_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.cat to \\?\C:\Windows\Servicing\Packages\Package_105_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.cat.
Successfully copied file \\?\C:\Windows\Temp\CheckSUR\servicing\Packages\Package_105_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum to \\?\C:\Windows\Servicing\Packages\Package_105_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum.
CopyFiles:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-07-16 18:20:21.756
Script hash: 4V0A4Hx+dKGSiD2ZIrqfjtMdVGRHQmkq5pA7OtJvjLk=
----------------------EOF-----------------------
 
Good, now let's do the following.

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
No worries. The log looks real good. So the next step is the following.

Manual Install of an Update
1. Download KB3004375 and save it to your desktop.
2. Install this update from the downloaded file.
3. If it fails to install, please zip and send me the following two logs
C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

Thank you.
 
If the update doesn't install, please do the following. I think there are registry entries we need to remove.

Retrieve Components Hive

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBack program now.
 
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