Windows 7 (x64) Service Pack 1 (KB976932) with an error code 800B0100

[el.lobo]

Hello there, i've formatted my HP Laptop and since then i'm getting the error 800B0100 during the Service Pack 1 (KB976932) update. So the update hasn't been installed. How can i install this update? Every single suggestion is welcomed, since i don't know what to do with this problem right now.

 

[tom982]

Hello el.lobo, welcome to Sysnative!

My name is Tom and I'll be assisting you along with one of our trainees: ganjeii. Please don't be worried about being helped by a trainee though, firstly he's very good and secondly I'll be reviewing all of his scripts before he posts them! There might be a slight delay between our posts as there's time zone differences between us, but we'll do our best to get you up and running as soon as possible!

I'll post a note to ganjeii but in the mean time if you could upload your logs to us then that would be great:

Export CBS folder

1. Click the Start button
   
   then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
8. Attach this to your next post please. If it is too big, please use an alternative uploading method then send me the link (Dropbox, SkyDrive, SendSpace etc.).

Tom

 

[ganjeii]

Hi el.lobo! I will be working on the fix for your issue. Are you still with us? Do you need any further assistance in getting us your CBS log?