[SOLVED] Windows 7- WU Restart Loop

Amcd

Member
Joined
Feb 6, 2016
Posts
5
Hello

I am having a problem with windows update wanting to constantly restart. I saw that multiple people here had the same problem and had gotten helped fixing it. I get the message:

Restart your computer to install important updates. Windows cant update important files and services while the system is using them. Make sure to save your files before restarting.

Obviously I have tried restarting multiple times only for it to come right back up. I also noticed that the update history is empty. I tried running the fixit tool but it did nothing. I saw somewhere that uninstalling some updates may help and I have tried that to no avail.

Please can someone help me get this figured out?

Thanks in advance.
 
Hi and welcome to Sysnative. Let's see if we can get you fixed up. Please start with the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
 
Hello, thanks for the response. I have done as you asked. Here is what I got in notepad::



HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ 0bd6757d-710f-4042-ba00-9af91e109941
SusClientIdValidation REG_BINARY 060228011C2A53003200530055004A003900410043003500300034003300340038002000200020002000200020000610604BDBE08F5000430055005200450052003200570056003300450035004E00510043006800610073007300690073002000530065007200690061006C0020004E0075006D00620065007200
LastRestorePointSetTime REG_SZ 2015-11-17 21:18:26


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
ElevateNonAdmins REG_DWORD 0x1
NextSqmReportTime REG_SZ 2016-02-08 05:02:54
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x923
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2015-12-21 20:09:19
AUOptions REG_DWORD 0x2
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2015-11-21 09:00:00
EnableFeaturedSoftware REG_DWORD 0x1
NextDetectionTime REG_SZ 2016-02-08 02:49:18
NextFeaturedUpdatesNotificationTime REG_SZ 2016-02-06 23:19:31


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
AULastForcedRebootType REG_DWORD 0x5


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2016-02-07 05:19:39
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
ReservationsAllowed REG_DWORD 0x2
KickoffDownload REG_DWORD 0x0
KickoffSource REG_DWORD 0x0
AllowOSUpgrade REG_DWORD 0x1
Refresh REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0x3
OSUpgradeStateTimeStamp REG_SZ 2015-11-20 18:39:58
OSUpgradePhase REG_DWORD 0x2


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x12f
SamplingValue2 REG_DWORD 0x2f1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\7971f918-a847-4430-9279-4a52d1efe18d
CurrentCacheFile REG_SZ C:\Windows\SoftwareDistribution\EventCache\{D803558C-B8EB-4AC6-B675-2177112231DD}.bin
FlushCacheFiles REG_MULTI_SZ


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2014-08-21 07:03:55
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0
 
Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

I just did that and came up with this:

SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-07 15:34:13.591
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Austin\Desktop\SFCScript.txt [1]






Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-02-07 15:34:13.591
Script hash: 8cBTXjLGq0q++/xNupcrYQ+Nj3rCL68skrWdyU6TF+o=
----------------------EOF-----------------------

Is this correct or was it supposed to say something else?
 
This what it shows now:

SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-07 16:31:02.449
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Austin\Desktop\SFCScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-02-07 16:31:02.511
Script hash: vygNwPGEbuf7ax4r4PQ3Orn5Te4Tu0ODgIsBwsyvrTM=
----------------------EOF-----------------------
 
It worked, it did not come back up asking for a restart and I can now see new updates it wants to install. Thanks a lot for the help it's much appreciated.
 

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top