Windows 7 won't detect my Kodak Hero 4.2 printer- went all bad after a windows update

mbayless · Oct 18, 2013

I have a Kodak Hero 4.2 printer that I can't get my driver to install on my Windows 7. Everything was just fine until I woke up to a windows update that effected both my wife and my laptops. Now we can't get our wi-fi or usb connections to work. When I try to go to control panel and and click on "ADD PRINTER" I get a DENIED ACCESS message. Kodak tech support worked on this remote and said that it was a windows issue and after 3 hours they have given up. Can someone please help me or show me what I can do to fix this. It's a shame that Microsoft know this is a problem yet I can't find one fix to this problem by them.

Thank you,
Maurice

mbayless · Oct 19, 2013

I got it to work by going in and deleting all the windows update on the date of the crash. Re-installed my printer software and it worked.

tom982 · Oct 19, 2013

Hello Maurice, welcome to Sysnative!

Glad to hear you're up and running again! Thank you for sharing your solution with us, I'm sure it will benefit others!

Tom

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Windows 7 won't detect my Kodak Hero 4.2 printer- went all bad after a windows update

mbayless

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mbayless

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tom982

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