Windows 7 Windows Update has stopped to work

[ibraevdal]

Hi

I have a problem with a windows 7 x64 computer where WU no longer is working

Outputput from the SFCFix tool looks like:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-02 00:01:09.751
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0.
FIXED: Orphaned package Microsoft-Windows-SimpleTCP-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 (Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0) on package watchlist.
FIXED: Orphaned package Microsoft-Windows-Help-Customization-Package~31bf3856cd364e35~amd64~~6.1.7600.16385 (Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0) on package watchlist.
FIXED: Orphaned package Microsoft-Windows-RemoteAssistance-Package-Client~31bf3856ad364e35~amd64~~6.1.7600.16385 (Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0) on package watchlist.


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 17
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 3
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-08-02 00:01:33.267
----------------------EOF-----------------------




Hope you will be able to help me so I can work further and upgrade to windows 10
Thanks in advance

 

[Aura]

Hi ibraevdal :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is:
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)