[SOLVED] Windows 7 Update/ Upgrade Error

Ron_B · Oct 3, 2013

Windows 7 Ultimate ** Update/ Upgrade Error**

Hello,

I am running win7 Ultimate and the update has not worked for some time now. When I attempt to upgrade I get error 80070002 I have also tried to do an upgrade to no avail. any help on this matter would be greatly appreciated.

Thanks,
Ron

tom982 · Oct 3, 2013

Hi Ron,

Looking at your CBS log, it appears you have an embedded null in your registry, so let's have a look :)

Upload a file to Dropbox

Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.

If you haven't already created a Dropbox account, please do so Here
Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:

https://www.dropbox.com/install
After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.
To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon

found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
Copy all of the following files to the Public folder in your Dropbox:
- C:\Windows\system32\config\components (it has no file extension)
Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
This will create a .zip

file in your Public folder.
Right-click on this file and select

Copy Public Link then Paste (Ctrl+V) this link into your next post for me please

Tom

Ron_B · Oct 3, 2013

Thank You Tom982 here is the link as instructed

https://dl.dropboxusercontent.com/u/75551229/components.zip

tom982 · Oct 3, 2013

Hi Ron,

All sorted! It was much easier than I was expecting.

Replace COMPONENTS Hive

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the below file, components.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing a file: components (it has no file extension)
Then navigate to C:\Windows\system32\config and rename the file components to components.bak.
Copy (Ctrl+C) and Paste (Ctrl+V) the components file on your Desktop into this folder.
Run the System Update Readiness Tool (SURT) again and when it finishes installing, attach the log to your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Note: If, at any point, you are displayed an error saying the file is in use, or access denied, reboot and try again.

https://dl.dropboxusercontent.com/u/16537616/Fixes/COMPONENTS/RonB/components.zip

Tom

Ron_B · Oct 3, 2013

That is good news tom here is the requested log file

tom982 · Oct 4, 2013

Hi Ron,

How is Windows Update behaving now? If you are still having problems, attach your CBS log please.

Tom

Ron_B · Oct 4, 2013

tom982 said:
Hi Ron,

How is Windows Update behaving now? If you are still having problems, attach your CBS log please.

Tom

Still no go on the update Tom. see attached log.

tom982 · Oct 6, 2013

Hi Ron,

Sorry for the delay. I have inspected your COMPONENTS hive for further details on the error appearing in your CBS log and have found that it is damaged beyond repair. I attempted to perform a few fixes on the raw binary of the hive, but to no avail.

A repair install should work here, so I suggest you give that a try:

https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html

Tom

Ron_B · Oct 6, 2013

tom982 said:
Hi Ron,

Sorry for the delay. I have inspected your COMPONENTS hive for further details on the error appearing in your CBS log and have found that it is damaged beyond repair. I attempted to perform a few fixes on the raw binary of the hive, but to no avail.

A repair install should work here, so I suggest you give that a try:

https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html

Tom

Tom982,

Thanks for all your help Tom But it seems I am no further ahead , the upgrade fails consistently at the same spot every time any suggestions other than erase and reload ?

tom982 · Oct 6, 2013

I was hoping it wouldn't do that, but not all that surprised that it did.

Do you have any backups? There's a good chance that the backup will also contain the corrupt file, but it might be worth a try if you do. If not, then I'm afraid a format and reinstall is the only way forward from here!

Tom

Ron_B · Oct 6, 2013

tom982 said:
I was hoping it wouldn't do that, but not all that surprised that it did.

Do you have any backups? There's a good chance that the backup will also contain the corrupt file, but it might be worth a try if you do. If not, then I'm afraid a format and reinstall is the only way forward from here!

Tom

Tom,

Where might I look for a backup (directory) what is the file name ?
is it the registry ?

tom982 · Oct 6, 2013

Hi Ron,

You would know if you've made a backup of it, so if you're unsure about what to look for then I think it's safe to say you haven't got a backup as Windows doesn't do it by default, you have to do it yourself with a full disk backup.

Tom

Ron_B · Oct 6, 2013

thanks Tom you can close this thread
Thanks for your help
Ron

tom982 · Oct 7, 2013

My pleasure, Ron. Let me know if you have any future problems with this!

Tom

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[SOLVED] Windows 7 Update/ Upgrade Error

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