[SOLVED] Windows 7 Update/ Upgrade Error

R

Ron_B

Member
Joined
Oct 3, 2013
Posts
7
Windows 7 Ultimate ** Update/ Upgrade Error**

Hello,

I am running win7 Ultimate and the update has not worked for some time now. When I attempt to upgrade I get error 80070002 I have also tried to do an upgrade to no avail. any help on this matter would be greatly appreciated.

Thanks,
Ron
 

Attachments

Hi Ron,

Looking at your CBS log, it appears you have an embedded null in your registry, so let's have a look :)

Upload a file to Dropbox

Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.

  1. If you haven't already created a Dropbox account, please do so Here
  2. Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:

    https://www.dropbox.com/install
  3. After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.

    Favourites%20list.PNG


  4. To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon
    icon.jpg
    found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
  5. Copy all of the following files to the Public folder in your Dropbox:
    • C:\Windows\system32\config\components (it has no file extension)

  6. Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
  7. This will create a .zip
    zip_icon.png
    file in your Public folder.
  8. Right-click on this file and select
    icon.jpg
    Copy Public Link then Paste (Ctrl+V) this link into your next post for me please

Tom
 
Hi Ron,

All sorted! It was much easier than I was expecting.

Replace COMPONENTS Hive

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Please download the below file, components.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing a file: components (it has no file extension)
  5. Then navigate to C:\Windows\system32\config and rename the file components to components.bak.
  6. Copy (Ctrl+C) and Paste (Ctrl+V) the components file on your Desktop into this folder.
  7. Run the System Update Readiness Tool (SURT) again and when it finishes installing, attach the log to your next post please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log


Note: If, at any point, you are displayed an error saying the file is in use, or access denied, reboot and try again.

https://dl.dropboxusercontent.com/u/16537616/Fixes/COMPONENTS/RonB/components.zip

Tom
 
Hi Ron,

How is Windows Update behaving now? If you are still having problems, attach your CBS log please.

Tom
 
tom982 said:
Hi Ron,

Sorry for the delay. I have inspected your COMPONENTS hive for further details on the error appearing in your CBS log and have found that it is damaged beyond repair. I attempted to perform a few fixes on the raw binary of the hive, but to no avail.

A repair install should work here, so I suggest you give that a try:

https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html

Tom
Click to expand...


Tom982,

Thanks for all your help Tom But it seems I am no further ahead , the upgrade fails consistently at the same spot every time any suggestions other than erase and reload ?
 
I was hoping it wouldn't do that, but not all that surprised that it did.

Do you have any backups? There's a good chance that the backup will also contain the corrupt file, but it might be worth a try if you do. If not, then I'm afraid a format and reinstall is the only way forward from here!

Tom
 
tom982 said:
I was hoping it wouldn't do that, but not all that surprised that it did.

Do you have any backups? There's a good chance that the backup will also contain the corrupt file, but it might be worth a try if you do. If not, then I'm afraid a format and reinstall is the only way forward from here!

Tom
Click to expand...

Tom,

Where might I look for a backup (directory) what is the file name ?
is it the registry ?
 
Hi Ron,

You would know if you've made a backup of it, so if you're unsure about what to look for then I think it's safe to say you haven't got a backup as Windows doesn't do it by default, you have to do it yourself with a full disk backup.

Tom
 
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