Windows 7 Update & SURT Errors

[Fred Garvin]

I'm in need of one of you geniuses. Windows 7 x64, I'm having a problem with KB4074598 failing to install. Zip file with logs, let me know if you need any additional info. TY in advance.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-03-12 18:23:46.264
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          104
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-03-12 18:33:01.329
----------------------EOF-----------------------

 

[Sysnative Windows Update]

Hi :) Please attempt to update again and attach CBS.log when it fails.

 

[Fred Garvin]

CBS.log after attempting to install update.

 

[Sysnative Windows Update]

Is Device Manager clean or are there any yellow triangles? Also, which printers are connected? Does the update fail during the install or does it install and revert back on reboot?

 

[Fred Garvin]

There is one item in Device Manager that doesn't have a driver installed "tap901". It could be a VPN remnant, though no VPN is being used.
-An HP Officejet 3830 printer is connected.
-The update attempts to install then it reverts back before rebooting.

Looking through some of the logs, there seemed to be an issue with either Avast or some component stores. I uninstalled Avast as a test, but then KB407598 was no longer an available update.

 

[Sysnative Windows Update]

Try disconnecting the printer and then running the update.

 

[Fred Garvin]

The printer is connected wirelessly so I turned it off and retried the update. Same error: failure configuring Windows updates reverting changes.

 

[Sysnative Windows Update]

Get me these two:

c:\windows\inf\setupapi.dev.log
c:\windows\inf\setupapi.app.log

 

[Fred Garvin]

setupapi.dev.log
setupapi.app.log

 

[Sysnative Windows Update]

Could you retry the update from the Clean Boot state?

 

[Fred Garvin]

Still no change.

 

[Sysnative Windows Update]

We'll pick this up in the morning.
Good night.

 

[Fred Garvin]

No problem, thank you very much for your help.

 

[Sysnative Windows Update]

Step#1 - FRST Scan
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt.

 

[Fred Garvin]

Addition Log
FRST.txt

 

[Sysnative Windows Update]

Please remove Avast again, and let me know which updates are showing up.

 

[Fred Garvin]

As I mentioned earlier, I've tried removing Avast and then KB407598 is no longer available for update.

 

[Sysnative Windows Update]

Is there anything else available then?

 

[Fred Garvin]

Yes, a Windows Defender update.

 

[Sysnative Windows Update]

Is KB4038777 installed?