windows 7 update restart loop again

[sydeburnz]

had this solved on this computer a few months back and fixed it. and it came back this week.

update says:
Windows cant update important files and services while the system is using them. Save any open files and restart the computer and then try to check for new updates.

have tried turning off and on the updater, made sure all ther proper services were running. did and sfc /scannow with no errors.

cbs files too big and will follow.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-28 09:29:46.538
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-11-28 09:31:34.182
----------------------EOF-----------------------

 

[Aura]

Hi sydeburnz :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

 

[sydeburnz]

https://drive.google.com/file/d/0B835MKT_Tmb2c2lNbXpkalA4dlk/view?usp=sharing

 

[Aura]

SFC returned a clean CBS.log. Let's see if SURT have anything to report.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is:
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

 

[sydeburnz]

here is the log. View attachment CheckSUR.log

 

[Aura]

Alright, SURT didn't return any error. When you restart your computer, do you have a message saying that updates are being installed?

 

[sydeburnz]

"windows cant update important files and services while the system is using them. make sure to save your files before restarting"

 

[Aura]

This is the message you get on the Windows Update panel, but are you getting a message during the restart (either shutdown or boot)? Usually, it's being displayed while you are on the winlogon (blue background) screen.

 

[sydeburnz]

oh, i get what you are saying. when i restart, during the going down and going up, there is not any notifications that it is performing updates.

 

[Aura]

And when you are about to click on the "Shut down" button, do you see a little icon which indicates that Windows Update are pending (which means that they'll be installed on shut down or reboot)?

 

[sydeburnz]

nope.

 

[Aura]

Alright, follow the instructions below please.

SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the commands below one at the time (press Enter to send it);
  

  net stop wuauserv
  ren %SystemRoot%\SoftwareDistribution\Download DL.bak
  ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
  net start wuauserv

 

[sydeburnz]

then what? restart?

 

[Aura]

Yes, restart your computer, then try to check for Windows Update and see if you still have the same error message.

 

[sydeburnz]

same thing.

 

[Aura]

Alright, follow the instructions below please.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

 

[sydeburnz]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientIdValidation REG_BINARY 06022802161020002000200020002000200052004300300035003500410043004200300054005000450044004A00064851B74B36FF0668F7282C8CF031005A0053005500410034004200460035003500540050004600300035003400310030004500
SusClientId REG_SZ 5254a6cc-9372-44b6-bbb8-27aae807ea12
LastRestorePointSetTime REG_SZ 2015-12-01 15:28:18

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
NextSqmReportTime REG_SZ 2015-12-03 16:30:50
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x1ef3
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2015-11-30 17:51:41
ElevateNonAdmins REG_DWORD 0x1
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2015-06-26 08:00:00
NextDetectionTime REG_SZ 2015-12-03 11:26:14
NextFeaturedUpdatesNotificationTime REG_SZ 2015-11-28 14:38:45
ScheduledInstallDate REG_SZ 2015-12-03 09:00:00

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
AULastForcedRebootType REG_DWORD 0x4

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2015-12-02 14:08:41
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
ReservationsAllowed REG_DWORD 0x2
KickoffDownload REG_DWORD 0x0
KickoffSource REG_DWORD 0x0
Refresh REG_DWORD 0x1
AllowOSUpgrade REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0xe
OSUpgradeStateTimeStamp REG_SZ 2015-08-06 20:15:06
OSUpgradePhase REG_DWORD 0x2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x29b
SamplingValue2 REG_DWORD 0xc5

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\9482f4b4-e343-43b6-b170-9a65bc822c77
CurrentCacheFile REG_SZ C:\Windows\SoftwareDistribution\EventCache\{A5B63F72-F8A6-4625-96DB-D125D4EA8FCE}.bin
FlushCacheFiles REG_MULTI_SZ

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2015-05-29 18:14:08
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0

 

[Aura]

Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
• Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
  

  ::
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired]

• Save any work you have open, and close every programs;
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
  
  
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

 

[sydeburnz]

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-03 07:10:41.275
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\jpeters\Desktop\SFCFixScript.txt [0]




PowerCopy::
Line blocked (invalid double quotation marks or line structure): Code:.
Line blocked (invalid double quotation marks or line structure): ---------.
Line blocked (invalid colon position): [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired].
Line blocked (invalid double quotation marks or line structure): ---------.
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-12-03 07:10:41.316
Script hash: +8Iac71og06p3pIh6218IXDMOa+IyrGxmM89fndVlAc=
----------------------EOF-----------------------

 

[sydeburnz]

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-03 08:12:52.988
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\jpeters\Desktop\SFCFixScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-12-03 08:12:53.296
Script hash: vygNwPGEbuf7ax4r4PQ3Orn5Te4Tu0ODgIsBwsyvrTM=
----------------------EOF-----------------------