Windows 7 Update problem KB 80244019

[Mehmet]

Hello,

I get error KB 80244019 when I try to update via Windows Update.

What should I do to eliminate it?

Thank you. :wave:

- Windows 7 32 bit
- I have actually tried Microsoft's solutions (https://support.microsoft.com/en-us/kb/971058), but it did not changed anything because some steps could not be done for some reason.

 

[Mehmet]

cbs file:
Dropbox - cbs.zi

 

[Mehmet]

Is my situation helpless?:thud:

 

[BrianDrab]

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[Mehmet]

I would be glad if I can do anything to contribute Sysnative, even when it is by just waiting.

I should, however, say that I am unfortunately not by my computer for now, I may delay you after your reply a little, for a couple of days.

 

[LiquidTension]

Hello Mehmet,

Please run the following programme when you are ready:

System Update Readiness Tool (SURT) Scan

• Download and run the latest version of SURT.
• Click Yes when prompted to install. Installation can take ~15 minutes. Please do not cancel.
• Upon completion (when Installation Complete appears), copy the contents of the SURT log found atC:\Windows\Logs\CBS\CheckSUR.log and paste in your next reply.
• Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.