[SOLVED] Windows 7 update keeps failing

Aura · Oct 17, 2015

Alright, one last time since I forgot a manifest file, after we should be done with SURT.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

joimaiveer · Oct 17, 2015

Aura said:
Alright, one last time since I forgot a manifest file, after we should be done with SURT.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;

Once it's downloaded, right-click on it and select Extract All...;

Check the Show extracted files when complete checkbox, and click on Extract;

On completion, a folder will open with two folders inside it, Manifests and Packages;

Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests

Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages

Run the System Update Readiness Tool (SURT) again;

On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

Here are the logs
View attachment CheckSUR.log

Aura · Oct 17, 2015

Good, now let's see if SFC have anything to report.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

joimaiveer · Oct 17, 2015

Aura said:
Good, now let's see if SFC have anything to report.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);

On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the command below and press on Enter;

Code:

sfc /scannow

Note: There's a space between "sfc" and "/scannow";

Once the scan is complete, enter the command below and press on Enter

Code:

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

Here it is

https://drive.google.com/file/d/0B1kUX8SDIWR8bmhVTXlRczBCTE0/view?usp=sharing

I hope I upload this right.

Aura · Oct 17, 2015

Alright, SFC only falsely report two files as corrupt (but they aren't, it's a known issue with the KB3022345). Can you try to install your Windows Updates again? If they fail, upload the two logs below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

joimaiveer · Oct 18, 2015

Aura said:
Alright, SFC only falsely report two files as corrupt (but they aren't, it's a known issue with the KB3022345). Can you try to install your Windows Updates again? If they fail, upload the two logs below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

windows update
https://drive.google.com/file/d/0B1kUX8SDIWR8dXA1NF9aMWJSM2c/view?usp=sharing

cbs
https://drive.google.com/file/d/0B1kUX8SDIWR8ZS1oNC04RjdHM1U/view?usp=sharing

Aura · Oct 18, 2015

Alright, I'll need to take a look at your COMPONENTS Hive. Follow the instructions below please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
Right-click on it, and select Send to... and choose Compressed (zipped) folder;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

joimaiveer · Oct 18, 2015

Aura said:
Alright, I'll need to take a look at your COMPONENTS Hive. Follow the instructions below please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;

In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.

Right-click on it, and select Send to... and choose Compressed (zipped) folder;

Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Here you go
https://drive.google.com/file/d/0B1kUX8SDIWR8MkVFZVAwZXpPczg/view?usp=sharing

Aura · Oct 20, 2015

Alright follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
Code:
```
wusa /uninstall /KB:2922229
```
Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

joimaiveer · Oct 20, 2015

Aura said:
Alright follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);

On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):

Code:

wusa /uninstall /KB:2922229

Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

it uninstall the update.

Aura · Oct 20, 2015

Good :) Now restart your computer and try to install your updates again. If they fail, upload the two files below for me once more.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

joimaiveer · Oct 20, 2015

Aura said:
Good :) Now restart your computer and try to install your updates again. If they fail, upload the two files below for me once more.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

WindowsUpdate
https://drive.google.com/file/d/0B1kUX8SDIWR8dUl6ZUo0aEk0YTA/view?usp=sharing

LOGS
https://drive.google.com/file/d/0B1kUX8SDIWR8dmZvbjhvcTlyVk0/view?usp=sharing

Aura · Oct 20, 2015

Good, a simple 0x800b0100 error code. Follow the instructions below please.

SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the commands below one at the time (press Enter to send it);

Code:

net stop wuauserv
ren %SystemRoot%\SoftwareDistribution\Download DL.bak
ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
net start wuauserv

joimaiveer · Oct 20, 2015

Aura said:
Good, a simple 0x800b0100 error code. Follow the instructions below please.

SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);

On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the commands below one at the time (press Enter to send it);

Code:

net stop wuauserv ren %SystemRoot%\SoftwareDistribution\Download DL.bak ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak net start wuauserv

Ok now what?

EDIT: I didn't do one by one, I copy the whole thing and paste it.

Aura · Oct 20, 2015

You need to do them one by one. Enter the first line, then press on Enter. Once done, enter the second line, and press on Enter. And so on :)

joimaiveer · Oct 20, 2015

Aura said:
You need to do them one by one. Enter the first line, then press on Enter. Once done, enter the second line, and press on Enter. And so on :)

It's already completed. I could not do them one by one since I did them all at once.

Aura · Oct 20, 2015

Alright, then try to install your Windows Update again and if it fails, upload the two files for me once more please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

joimaiveer · Oct 20, 2015

Aura said:
Alright, then try to install your Windows Update again and if it fails, upload the two files for me once more please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

Windows Update
https://drive.google.com/file/d/0B1kUX8SDIWR8MWFkNVlDd2tPYkE/view?usp=sharing

LOGS
https://drive.google.com/file/d/0B1kUX8SDIWR8eDRvdDZLbDdYb3c/view?usp=sharing

Aura · Oct 21, 2015

It's still a 0x800b0100 error code. Go in your C:\Windows\SoftwareDistribution folder. Do you see two folders named DL.bak and DS.bak?

joimaiveer · Oct 21, 2015

Aura said:
It's still a 0x800b0100 error code. Go in your C:\Windows\SoftwareDistribution folder. Do you see two folders named DL.bak and DS.bak?

Yes I see them both.

[SOLVED] Windows 7 update keeps failing

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