[SOLVED] windows 7 update issues (security monthly not installing)

[stan]

I am having problems with updates not installing and found this forum in my quest.

I have these logs prepared. the cbs was done last . I was able to repair some issues it seems , but the update issue remains.
I did a sfc /scannow made a copy showing initial repairs, then did checkSur.log then SFCfix.log, then sfc /scannow again with new log which is the one posted.

Thanks in advance for this forum.

 

[Sysnative Windows Update]

Hello and welcome to Sysnative!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put
   tags around the log to break up the text.

Afterwards, run SURT again and attach CheckSUR.log.

 

[stan]

View attachment SFCFixnew.txtView attachment CheckSUR.log
here are the new logs.

 

[Sysnative Windows Update]

Please run updates and if any fail, attach CBS.log.

 

[stan]

I didn't run the scan before creating the log. Should I have?

The KB4457144 security monthly failed as before .

It did fix another issue I had with "turn windows features on or off" window not populating.

here is the cbs log View attachment sfcdetails1.txt

 

[Sysnative Windows Update]

No, I need CBS.log. You have provided is sfcdetails.

Run the update, let it fail, and attach CBS.log after the update has failed.

 

[stan]

View attachment cbs.txt
here it is.

 

[Sysnative Windows Update]

No, you have run SFC and attached that log.

Step 1: Try update.
Step 2: After the update has failed, do not run SFC, but immediately go to C:\Windows\Logs\CBS and copy CBS.log to your Desktop.
Step 3: Zip it up and attach it to your next reply.

 

[stan]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\D
esktop\cbs.txt

C:\Windows\system32>

it is the cbs. log I watched it change size before I used command prompt to copy
here it is after attempted update failure
View attachment cbs.txt

 

[Sysnative Windows Update]

Nope. That is still the same SFC run CBS. Please attempt the update and export the whole CBS folder for me.

 

[stan]

I tried to compress the cbs folder but it said I have no read permission

 

[Sysnative Windows Update]

Copy it to the Desktop, and then retry compressing.

 

[stan]

View attachment cbs.zip

OK realized my error in copying.Thanks for being patient..

 

[Sysnative Windows Update]

Great work!

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4338821 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

 

[stan]

View attachment SearchReg.txt
here you go sir the file.

 

[Sysnative Windows Update]

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Extract it.
4. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
5. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
7. Try updates and if any fail, attach CBS.log.

 

[stan]

Here is the Fixlog.txt..View attachment Fixlog.zip

The security monthly update installed. It was the only one in the queue. Going to restart now.

 

[stan]

Restarted config of update finished, did a check for update, got a 'windows is up to date'.

I believe my pc should update properly after this. I googled KB4338821 it led me to an article on IT news, careers, business technology, reviews | Computerworld talking about the issue.

I want to thank you Softwaremaniac a true MVP. :)https://www.sysnative.com/forums/members/7009-softwaremaniac/

 

[Sysnative Windows Update]

No problem. Glad to have helped!