Windows 7 Update failing 4 updates

G

GhostMjr

New member
Joined
Jun 13, 2015
Posts
4
Hi,

I am having issues with my windows 7 sp1 on my g73-sw asus laptop.

Right the updates that still need to be installed are but fail when trying to install are:



kb3004375
kb3031432
kb3033929
kb3045999
kb3068708

(none of these updates are in the installed updates section of the control panel)



I have tried installing manually by searching for these updates in download centre and then installing but they still fail.

Watching resource monitor (ctrl shift esc then performance then resource monitor) cbs.log is using a huge amount of write/read on the hdd aswell as processes which seem to relate to trusted installer- windows update?, the named updates above and software distribution? No task manager processes are taking much cpu, ram or anything else. watching movies in vlc is becoming next to impossible due to them stuttering I guess as the laptop is busy trying to install these updates? Pc is up to date with all other updates, has avg free 2015, has had virus scan, spybot search and destroy scan and malware bytes scan.

cbs log uploaded to your servers it was 3.58gb!

SFCFix report:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-14 01:37:47.358
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 8
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-06-14 02:13:35.239
----------------------EOF-----------------------
 
Hi and welcome to Sysnative. Sorry for the delay. If you are still in need of assistance please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Hi,

pasted and attached.

This took a few hours to run.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-19 21:04

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_34_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_34_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_37_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_37_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_38_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_38_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 93804
Found 8 errors
CBS MUM Corrupt Total count: 4
CBS Catalog Corrupt Total count: 4

Unavailable repair files:
servicing\packages\Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_34_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_34_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_37_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_37_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_38_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_38_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_34_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_34_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_37_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_37_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_38_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_38_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat
Click to expand...
View attachment CheckSUR.logView attachment CheckSUR.log
 
Thank you. Let's fix those corrupt/missing files.

Step#1 - Fix Corrupt/Missing Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Ignore the Manifests folder.
  6. Open the Packages folder and copy the files into the following folder. If the Packages folder doesn't exist within Servicing you will need to create it.
    C:\Windows\Temp\CheckSur\Servicing\Packages
  7. Run the System Update Readiness Tool (SURT) again.
  8. When the SURT finishes installing, zip up and attach the following log file:
    C:\Windows\Logs\CBS\CheckSUR.log
 

Attachments

thanks for your reply.

Should I re-enable windows update? As its currently disabled.

Here's the result:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-21 00:55

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(fix) CBS Paired File CBS File also Replaced Package_33_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_34_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_34_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(fix) CBS Paired File CBS File also Replaced Package_34_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_37_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_37_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(fix) CBS Paired File CBS File also Replaced Package_37_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_38_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_38_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(fix) CBS Paired File CBS File also Replaced Package_38_for_KB3031432~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 74180
Found 4 errors
Fixed 4 errors
CBS MUM Corrupt Total count: 4
Fixed: CBS MUM Corrupt. Total count: 4
Fixed: CBS Paired File. Total count: 4
 

Attachments

thanks for your help with this brian!

i re-enabled windows update and all the updates downloaded and installed fine.

However, there are still problems with vlc and other programs not running very well as there is still a process called "c:\windows\logs\cbs\cbspersist_20150619195152.log" using over 4 million bytes in resource manager on/off.

Any idea what this is?
 
No problem. Let's do one more check to make sure that everything looks good. The process that is writing to the CBS location is expected and is related to Windows Updates/Servicing but it shouldn't impact the performance of your machine.

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
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