Windows 7 update error

mauriceblanchot · Sep 19, 2013

Hi,

I have seen some folks post on this forum about an almost identical problem, but I also understand that the fixes that have been made are specifically for them, unless I am mistaken. Anyway, long story short, I have not been able to update Windows for ages; it keeps giving me this "Windows update error" (the error number is 80070246). What can I do about this?

I would be so grateful if someone would help me.

Thanks a lot in advance!

MB

----------------------------------------

My machine is a LENOVO X220
And here is the MGADiag info:

(Hope all of this is right!)

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 55041-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {5F03DDC4-3109-4058-9D3E-57E7384705D1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5F03DDC4-3109-4058-9D3E-57E7384705D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-2384114017-1655144946-50946353</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4290XF1</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8DET59WW (1.29 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20120402000000.000000+000</Date></BIOS><HWID>26950100018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8D </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700437-02-1033-7601.0000-0462011
Installation ID: 006400389514304066408720172981654193776871448342467670
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 24367
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 9/18/2013 6:39:29 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:2:2013 18:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAAAAQABAAEAAAACAAAABAABAAEAln2yrFam5vZuPyzibgaYUmQ3XsyWRi5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-8D
FACP LENOVO TP-8D
HPET LENOVO TP-8D
MCFG LENOVO TP-8D
SLIC LENOVO TP-8D
SSDT LENOVO TP-SSDT2
SSDT LENOVO TP-SSDT2
SSDT LENOVO TP-SSDT2
ECDT LENOVO TP-8D
ASF! LENOVO TP-8D
TCPA PTL LENOVO
SSDT LENOVO TP-SSDT2
SSDT LENOVO TP-SSDT2
UEFI LENOVO TP-8D
UEFI LENOVO TP-8D
UEFI LENOVO TP-8D

tom982 · Sep 19, 2013

Hello Maurice, welcome to Sysnative!

I'd be more than happy to help you, but first we need some more information: can you zip up and upload your CBS folder please?

https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

Tom

mauriceblanchot · Sep 20, 2013

Hi Tom,
Thanks for the response. Here it is (attached). Sorry that wasn't in the original post!
MB

tom982 · Sep 21, 2013

Hi Maurice,

No worries! Your CheckSUR log indicates that you system has had a lot of problems, but the System Update Readiness Tool was able to fix all but 9 of them, so we need to fix the rest:

Code:

Summary:
Seconds executed: 513
 Found 7538 errors
 Fixed 7529 errors
  CSI Could Not Open file Total count: 1
  CSI Manifest Missing Total count: 5
  Fixed: CSI Manifest Missing.  Total count: 3
  CSI Missing Component Key Total count: 1612
  Fixed: CSI Missing Component Key.  Total count: 1612
  CSI Missing Pinned Component Key Total count: 121
  Fixed: CSI Missing Pinned Component Key.  Total count: 121
  CSI Missing Identity Total count: 1732
  Fixed: CSI Missing Identity.  Total count: 1732
  CSI Corrupt Identity Total count: 3
  CSI Missing C Mark Total count: 1766
  Fixed: CSI Missing C Mark.  Total count: 1766
  CSI Replacement File: CreateFile Failed Total count: 6
  CSI Payload File Missing Total count: 3
  CSI F Mark Value Wrong Total count: 1
  Fixed: CSI F Mark Value Wrong.  Total count: 1
  CSI F Mark Missing Total count: 2415
  Fixed: CSI F Mark Missing.  Total count: 2415

Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-f..e-microsofƒjhenghei_31bf3856ad364e35_6.1.7600.16385_none_c135aa29f9c5f8da.manifest
	winsxs\manifests\x86_microsoft€windows-magnify_31bf3856ad364e35_6.1.7600.16385_none_6e042d8ffa
37534.manifest
	winsxs\manifests\amd64_microsoót.interop.security.azroles_31bf3856ad364e35_6.1.7600.16385_noneí7387dbc5f9eeb001.manifest

This indicates that your registry is corrupt.

Upload a file to Dropbox

Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.

If you haven't already created a Dropbox account, please do so Here
Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:

https://www.dropbox.com/install
After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.
To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon

found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
Copy all of the following files to the Public folder in your Dropbox:
- C:\Windows\system32\config\components (it has no file extension)
Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
This will create a .zip

file in your Public folder.
Right-click on this file and select

Copy Public Link then Paste (Ctrl+V) this link into your next post for me please

Tom

mauriceblanchot · Sep 21, 2013

Tom,
Many thanks! I really appreciate you helping me so much here :)
Hopefully i did this right: https://dl.dropboxusercontent.com/u/17628173/components.zip
MB

tom982 · Sep 22, 2013

Hi Maurice,

It's my pleasure! :)

Thanks for uploading your COMPONENTS hive, I've managed to fix all of the corruption manually so all that's left to do now is to replace your current hive with this one.

Download this file please: https://dl.dropboxusercontent.com/u/16537616/Fixes/COMPONENTS/mauriceblanchot/components.zip

Extract the contents to your Desktop, there should be one file named components.

Then navigate to C:\Windows\system32\config

And rename the file components to components.bak.

Then copy and paste the components file on your Desktop to this folder. Reboot and try updating again.

If, at any point, you are displayed an error saying the file is in use, or access denied, reboot and try again.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u/16537616/Fixes/SFCFix/Scripts/mauriceblanchot/SFCFix.zip

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Then I would like you to re-run the System Update Readiness Tool and upload the log upon completion please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

mauriceblanchot · Sep 23, 2013

Hi Tom,

Thanks a lot. Went through these steps.

Everything seemed to work fine, but I was still not able to execute the update.

Below, I included the SFCFix text, and I also went ahead and attached the CBS log and the checkSUR log. Is this all correct?

Many thanks. I guess my system is in pretty rough shape! :)

Here is the fix text:

Code:

SFCFix version 1.5.7.0 by niemiro.
Start time: 2013-09-23 16:36:06.883
Using .zip script file at C:\Users\Ryan\Desktop\SFCFix.zip








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_pt-pt_bcd447c1f0c30137
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-comctl32-v5.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_c13cbb631bb77948
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-cdosys.resources_31bf3856ad364e35_6.1.7601.17514_pt-pt_c0eed64b44b300c0


Successfully copied file \\?\C:\Users\Ryan\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_pt-pt_bcd447c1f0c30137\comctl32.dll.mui to \\?\C:\Windows\winsxs\amd64_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_pt-pt_bcd447c1f0c30137\comctl32.dll.mui.
Successfully copied file \\?\C:\Users\Ryan\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-comctl32-v5.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_c13cbb631bb77948\comctl32.dll.mui to \\?\C:\Windows\winsxs\amd64_microsoft-windows-comctl32-v5.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_c13cbb631bb77948\comctl32.dll.mui.
Successfully copied file \\?\C:\Users\Ryan\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-cdosys.resources_31bf3856ad364e35_6.1.7601.17514_pt-pt_c0eed64b44b300c0\cdosys.dll.mui to \\?\C:\Windows\winsxs\amd64_microsoft-windows-cdosys.resources_31bf3856ad364e35_6.1.7601.17514_pt-pt_c0eed64b44b300c0\cdosys.dll.mui.


Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_pt-pt_bcd447c1f0c30137
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_pt-pt_bcd447c1f0c30137
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-comctl32-v5.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_c13cbb631bb77948
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-comctl32-v5.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_c13cbb631bb77948
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-cdosys.resources_31bf3856ad364e35_6.1.7601.17514_pt-pt_c0eed64b44b300c0
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-cdosys.resources_31bf3856ad364e35_6.1.7601.17514_pt-pt_c0eed64b44b300c0
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 1.5.7.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2013-09-23 16:36:07.649

tom982 · Sep 23, 2013

Hi Maurice,

Thanks for the logs, that's exactly what I wanted. I'm afraid I have some bad news for you! Due to the extent of your problem now, I'm afraid the only way forward is to do a repair install. You have 154 unfixed errors in your CheckSUR log, which equate to about 120 actual problems that require attention and would simply take too long to fix, and who knows what corruption it will detect as soon as we fix these.

https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html

I'm really sorry it's come to this but it's truly the only way.

Tom

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