- Feb 22, 2012
- 205
Hi guys, I've got a Win 7 .7601, x64 PC that can't check for updates since 7/13/19. I've run all the pre-reqs, SURT, SFC & SFCFix. CBS log files. Let me know if you need anything else. Thanks!
[SOLVED] Windows 7 Update Error 80072F8F
- Thread starter Fred Garvin
- Start date
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Hi, Fred!
Please attempt to check for updates again and attach CBS.log when it fails.
Is your system clock set correctly (date/time/year)?
Please attempt to check for updates again and attach CBS.log when it fails.
Is your system clock set correctly (date/time/year)?
- Feb 22, 2012
- 205
CBS.log. Updates failed with 80072EE2. Yes, the Windows clock and time zone are correct. I checked it a few times earlier and synced it with Windows time a few times as well.
Forgot to attach the SFC Fix log file
Forgot to attach the SFC Fix log file
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
It looks like the log is incomplete. Please provide the most recent CBSPersist log.
What AV/FW are you using?
Are you getting updates through WSUS or directly from MS?
What AV/FW are you using?
Are you getting updates through WSUS or directly from MS?
- Feb 22, 2012
- 205
There are no CBSPersist logs, only the CBSPersist.CAB files.
Avast antivirus. I uninstalled it earlier, tried the updates again, then reinstalled it after the updates failed. Updates are direct from MS, this is a Workgroup PC
Avast antivirus. I uninstalled it earlier, tried the updates again, then reinstalled it after the updates failed. Updates are direct from MS, this is a Workgroup PC
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
That's what I meant. Please provide the most recent CAB file.
- Feb 22, 2012
- 205
Sorry, I misunderstood. CBSPersist Cab file
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Clean as a whistle.
Farbar Service Scanner
1. Download Farbar Service Scanner from here, and move it to the Desktop
2. Right-click on FSS.exe > Run as Administrator
3. Checkmark everything, and click Scan
4. Once it finishes, Notepad will open FSS.txt on your Desktop. Copy and paste everything in it in your next reply
Farbar Service Scanner
1. Download Farbar Service Scanner from here, and move it to the Desktop
2. Right-click on FSS.exe > Run as Administrator
3. Checkmark everything, and click Scan
4. Once it finishes, Notepad will open FSS.txt on your Desktop. Copy and paste everything in it in your next reply
- Feb 22, 2012
- 205
Farbar Service Scanner Version: 27-01-2016
Ran by Andrew (administrator) on 21-08-2019 at 22:10:57
Running from "C:\Users\Andrew\Desktop"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Policy:
========================
Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
**** End of log ****
Ran by Andrew (administrator) on 21-08-2019 at 22:10:57
Running from "C:\Users\Andrew\Desktop"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Policy:
========================
Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
**** End of log ****
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Looks okay.
Let's check the registry:
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Afterwards, please retry updates and if they fail, attach C:\Windows\WindowsUpdate.log.
Let's check the registry:
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Afterwards, please retry updates and if they fail, attach C:\Windows\WindowsUpdate.log.
- Feb 22, 2012
- 205
Fixlog is below. I already tried creating a Windows update key in the registry earlier (there wasn't one), but there was no change when trying to run updates.
Windows update failed again and here is the Windows update log.
Fix result of Farbar Recovery Scan Tool (x64) Version: 14-08-2019
Ran by Andrew (21-08-2019 22:26:37) Run:1
Running from C:\Users\Andrew\Desktop
Loaded Profiles: Andrew (Available Profiles: Andrew)
Boot Mode: Normal
==============================================
fixlist content:
*****************
ExportKey: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate
*****************
================== ExportKey: ===================
"HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate" => not found
=== End of ExportKey ===
==== End of Fixlog 22:26:37 ====
Windows update failed again and here is the Windows update log.
Fix result of Farbar Recovery Scan Tool (x64) Version: 14-08-2019
Ran by Andrew (21-08-2019 22:26:37) Run:1
Running from C:\Users\Andrew\Desktop
Loaded Profiles: Andrew (Available Profiles: Andrew)
Boot Mode: Normal
==============================================
fixlist content:
*****************
ExportKey: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate
*****************
================== ExportKey: ===================
"HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate" => not found
=== End of ExportKey ===
==== End of Fixlog 22:26:37 ====
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Thanks!
Restart Windows in Safe Mode w/networking.
Download Windows Repair (All-in-One) Portable
I am off for the night. It's very late. Good night.
Restart Windows in Safe Mode w/networking.
Download Windows Repair (All-in-One) Portable
- Extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
- Execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder, accept the Security warning and the EULA
- Click the button Jump To Repairs
- Click the Open Repairs button to access the following screen:
- Click the box All Repairs to uncheck all the boxes
- Check only the following boxes:
- 16 - Repair Windows Updates
- Check the box Restart/Shutdown System When Finished > Restart System
- Click the Start Repairs button
- When the system reboots, attempt the update again.
I am off for the night. It's very late. Good night.
- Feb 22, 2012
- 205
I appreciate your help, Softwaremaniac! I ran the repairs above and windows update still fails, with error code 80072EE2
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
How are you connected to the internet? Wirelessly or wired?
Can you try another method?
Are your network drivers up-to-date?
Step#1 - FRST Scan
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
Can you try another method?
Are your network drivers up-to-date?
Step#1 - FRST Scan
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
- Feb 22, 2012
- 205
This is a desktop PC and it's hard wired. I installed every bit of this network about 6 months ago and tested everything with Fluke meters. It runs flawlessly at 700Mbps and there's no indication of packet loss or connection errors anywhere else.
Network drivers are up to date as far as the MS database is concerned. I'd have to dig for the NIC model to check any further.
There is a Hamachi VPN connection, but I've disabled it more than once when trying to check for updates and it made no difference.
addition log
FRST Log
Network drivers are up to date as far as the MS database is concerned. I'd have to dig for the NIC model to check any further.
There is a Hamachi VPN connection, but I've disabled it more than once when trying to check for updates and it made no difference.
addition log
FRST Log
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
I see. If you attempt to download the standalone installer for the update and install it manually does it error out?
- Feb 22, 2012
- 205
I haven't tried to download any standalone updates since I don't know what the PC needs. I could try and find some current updates tomorrow and manually install them and see what happens, but that doesn't resolve Windows ability to automatically update the system.
I appreciate your help, but I was hoping someone would be able to find an answer in the logs as to where the problem is. I don't want to keep throwing random ideas out just to see what sticks.
I appreciate your help, but I was hoping someone would be able to find an answer in the logs as to where the problem is. I don't want to keep throwing random ideas out just to see what sticks.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
The only errors I have seen thus far are these:
The things I'm trying here are not random. I'm trying them because they've worked before.
Please hold off on manual updating then until we dig deeper:
Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
Code:
2019-08-14 14:51:37:372 416 3e44 Misc WARNING: Send failed with hr = 80072f8f.
2019-08-14 14:51:37:372 416 3e44 Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2019-08-14 14:51:37:372 416 3e44 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://fe2.update.microsoft.com/v11/3/win7sp1/windowsupdate/selfupdate/wuident.cab>. error 0x80072f8f
2019-08-14 14:51:37:372 416 3e44 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2019-08-14 14:51:37:372 416 3e44 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2019-08-14 14:51:37:372 416 3e44 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2019-08-14 14:51:37:372 416 3e44 Misc WARNING: Library download error. Error 0x80072f8f. Will retry. Retry Counter:0
2019-08-14 14:51:37:610 416 3e44 Misc WARNING: Send failed with hr = 80072f8f.
2019-08-14 14:51:37:610 416 3e44 Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2019-08-14 14:51:37:610 416 3e44 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://fe2.update.microsoft.com/v11/3/win7sp1/windowsupdate/selfupdate/wuident.cab>. error 0x80072f8f
2019-08-14 14:51:37:610 416 3e44 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2019-08-14 14:51:37:610 416 3e44 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2019-08-14 14:51:37:610 416 3e44 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2019-08-14 14:51:37:610 416 3e44 Misc WARNING: Library download error. Error 0x80072f8f. Will retry. Retry Counter:1
2019-08-14 14:52:40:616 416 3e44 Misc WARNING: Send failed with hr = 80072ee2.
2019-08-14 14:52:40:616 416 3e44 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2019-08-14 14:52:40:616 416 3e44 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://fe2.update.microsoft.com/v11/3/win7sp1/windowsupdate/selfupdate/wuident.cab>. error 0x80072ee2
2019-08-14 14:52:40:616 416 3e44 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2019-08-14 14:52:40:616 416 3e44 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2019-08-14 14:52:40:616 416 3e44 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2019-08-14 14:52:40:616 416 3e44 Misc WARNING: DownloadFileInternal failed for https://fe2.update.microsoft.com/v11/3/win7sp1/windowsupdate/selfupdate/wuident.cab: error 0x80072f8f
2019-08-14 14:52:40:616 416 3e44 Setup FATAL: DownloadCab failed, err = 0x80072F8F
2019-08-14 14:52:40:616 416 3e44 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072F8F
2019-08-14 14:52:40:616 416 3e44 Setup FATAL: SelfUpdate check failed, err = 0x80072F8F
2019-08-14 14:52:40:617 416 3e44 Misc Registering binary: C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\wintrust.dll"
2019-08-14 14:52:40:638 416 3e44 Setup Checking for agent SelfUpdate
2019-08-14 14:52:40:638 416 3e44 Setup Client version: Core: 7.6.7601.24436 Aux: 7.6.7601.24436The things I'm trying here are not random. I'm trying them because they've worked before.
Please hold off on manual updating then until we dig deeper:
Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
- Feb 22, 2012
- 205
Thanks for your help, Softwaremaniac. I resolved the problem by changing DNS servers.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Excellent!
Thanks for letting me know! What were they set to prior to changing and what did you change them to?
Thanks for letting me know! What were they set to prior to changing and what did you change them to?
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