[SOLVED] Windows 7 Update Error #80070490 and #64C

M

Magme

Member
Joined
Feb 12, 2015
Posts
11
Hello Sysnative

Someone have asked me for help to fix their Acer laptop, because Internet Explorer wont install or work.
It i currently running Windows 7 Home Premium SP1 64 bit.

When i try to update the machine, so i can install the godless browser known as Internet Explorer. It throws out 2 errors, which is #80070490 and #64C. I've tried to repair the system with a windows disk, and countless other methods from Microsoft sites, like System Update Readiness Tool, sfc /scannow, clearing the temp folder, and the like but to no avail.

I have 8 updates in total that wont be installed, which is:

KB2574819
KB2592687
KB2830477
KB2977218
KB3004375
KB3021952
KB3023562
KB3031432

I've seen that you need a few logs and the like from the other posts on the forum.
I have attached what i have managed to collect myself in this Skydrive:

https://onedrive.live.com/redir?resid=A8CFD4482A5E393C!628

Please notice that some of it unfortunately is in my native tongue.

I hope that somebody is able to help me ^^
 
Hello and welcome to the forum.

Thank you for providing all that information, it makes things a lot easier for me to get an understanding as to what is going on :)

To take a further look into this can you please follow the below instructions for SURT?

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log
 
Hello again

SURT did not find any errors unfortunately. With this error it can a few things causing the issue. What I would like you to do is to run Windows Update again, let it fail. Then provided the two following logs. The reason why I am asking for this is to get the exact timestamps in each log to determine when this error occurred.

Convert CBS.log to CBS.txt

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button => Inside the search box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  2. Press Enter
  3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Windows Update Log

  1. Click on the Start button -> Inside the search box copy and paste the following command
    cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
  2. Please go to your desktop and attach WindowsUpdate.txt to your next post
 
Good work, you did it perfectly!

Windows update extracts:
Code: 
2015-02-14	12:37:50:095	4436	9ac	Handler	:::::::::::::
2015-02-14	12:37:50:095	4436	9ac	Handler	:: START ::  Handler: CBS Install
2015-02-14	12:37:50:095	4436	9ac	Handler	:::::::::
2015-02-14	12:37:50:095	4436	9ac	Handler	Starting install of CBS update 74FC95CA-6BB2-44C0-9FD7-B06804B40DD8
2015-02-14	12:37:50:189	4436	9ac	Handler	CBS package identity: Package_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0
2015-02-14	12:37:50:189	4436	9ac	Handler	Installing express with source=C:\Windows\SoftwareDistribution\Download\3f3ae854dc373bef9cb81a85d16bc6ca, workingdir=C:\Windows\SoftwareDistribution\Download\3f3ae854dc373bef9cb81a85d16bc6ca
2015-02-14	12:37:55:071	 612	c40	Report	REPORT EVENT: {8AF5F5E4-1A56-4E33-8C6C-97600DFDE52D}	2015-02-14 12:37:50:048+0100	1	182	101	{24D9F79B-E55E-4F43-8A63-0368A351B1F9}	204	80070490	AutomaticUpdates	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x80070490: Sikkerhedsopdatering til Windows 7 til x64-baserede systemer (KB3023562).
2015-02-14	12:37:55:087	 612	c40	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
2015-02-14	12:37:55:087	 612	c40	Report	WER Report sent: 7.5.7601.17514 0x80070490 24D9F79B-E55E-4F43-8A63-0368A351B1F9 Install 101 Unmanaged
2015-02-14	12:37:55:087	 612	c40	Report	CWERReporter finishing event handling. (00000000)
2015-02-14	12:38:00:516	4436	c38	Handler	FATAL: CBS called Error with 0x80070490, 
2015-02-14	12:38:00:516	4436	9ac	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070490
2015-02-14	12:38:00:516	 612	164c	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {3499C1BE-FD47-48BA-9023-1259DC2477DA}]
2015-02-14	12:38:00:516	 612	164c	AU	  # WARNING: Install failed, error = 0x80070490 / 0x80070490
2015-02-14	12:38:00:578	4436	9ac	Handler	:::::::::
2015-02-14	12:38:00:578	4436	9ac	Handler	::  END  ::  Handler: CBS Install
2015-02-14	12:38:00:578	4436	9ac	Handler	:::::::::::::

CBS log extract:
Code: 
2015-02-14 12:37:11, Error                 CBS    Failed to resolve package 'Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-02-14 12:37:11, Info                  CBS    Failed to resolve package [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-02-14 12:37:11, Info                  CBS    Failed to get next package to re-evaluate [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-02-14 12:37:11, Info                  CBS    Failed to process component watch list. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-02-14 12:37:11, Info                  CSI    000001c2@2015/2/14:11:37:11.407 CSI Transaction @0x1511510 destroyed
2015-02-14 12:37:11, Info                  CBS    Perf: InstallUninstallChain complete.
2015-02-14 12:37:11, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-02-14 12:37:11, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-02-14 12:37:11, Info                  CBS    WER: Generating failure report for package: Package_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1, status: 0x80070490, failure source: Execute, start state: Staged, target state: Installed, client id: WindowsUpdateAgent
2015-02-14 12:37:11, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-02-14 12:37:11, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2015-02-14 12:37:11, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2015-02-14 12:37:11, Info                  CBS    Reboot mark refs: 0
2015-02-14 12:37:11, Info                  CBS    SQM: Reporting package change for package: Package_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1, current: Staged, pending: Default, start: Staged, applicable: Installed, target: Installed, limit: Installed, hotpatch status: DisabledBecauseNoHotpatchPackagesInitiated, status: 0x0, failure source: Execute, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 1001, first merged sequence: 1001
2015-02-14 12:37:11, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1, session id: 142859, sample type: Standard
2015-02-14 12:37:11, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2015-02-14 12:37:11, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1, current: Staged, original: Staged, target: Installed, status: 0x80070490, failure source: Execute, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 1001, first merged sequence: 1001
2015-02-14 12:37:11, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-02-14 12:37:11, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1, session id: 142862, sample type: Standard
2015-02-14 12:37:11, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2015-02-14 12:37:11, Info                  CBS    Enabling LKG boot option
2015-02-14 12:37:11, Info                  CBS    Exec: End: nested restore point - complete.
2015-02-14 12:37:11, Info                  CBS    Restored system sleep block state: 0x80000000
2015-02-14 12:37:11, Info                  CBS    Exec: Processing complete.  Session: 30427210_2319049143, Package: Package_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-02-14 12:37:13, Info                  CBS    Session: 30427210_2476765420 initialized by client WindowsUpdateAgent.

I believe we have an issue with this key Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7, it is either inside the registry (most likely and more complex to fix) or an issue with the actual file. Before we start diffing through the registry lets check the integrity of the files.

SFCFix script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.
  3. Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.
    Code: 
    FileScan::
Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat
Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.mum
  4. Click on File -> Save. Close out of SFCFixScript.txt.
  5. Save any open documents and close all open windows.
  6. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  7. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  8. SFCFix will now process the script.
  9. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  10. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 
Hello again

This is what it spit out

Code: 
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-02-16 16:22:32.152
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\pc\Desktop\SFCFixScript.txt [0]








FileScan::
[0: 1] C:\Windows\servicing\Packages\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat
File is untraceable.
 Found: VtgvWXHdhc2c7xUwbcK+GI4L12sJUOkQuCQWD67udeY=
 Version number not available.
Trace not available.






[1: 1] C:\Windows\System32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat
File is untraceable.
 Found: VtgvWXHdhc2c7xUwbcK+GI4L12sJUOkQuCQWD67udeY=
 Version number not available.
Trace not available.






[2: 1] C:\Windows\servicing\Packages\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.mum
File is untraceable.
 Found: fBkT91P7Ok5BHdy1zvmk8hIi2tkYmW7E4lbN9SSd3EQ=
 Version number not available.
Trace not available.
FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-02-16 16:23:06.098
Script hash: r5nJHFkGbVf1GtxjzitMDzYCpcb+gnqPQE4eDE74Ykk=
----------------------EOF-----------------------
 
The file hashes I have a bit different to the ones I have.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Please run Windows update again, if it fails please upload a new CBS log.

Thanks
Alex
 
Unfortunately it didn't work D:
I've uploaded the new CBS log to my onedrive:

https://onedrive.live.com/redir?resid=A8CFD4482A5E393C!646

And here is what the script threw out:
Code: 
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-02-18 17:14:48.941
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\pc\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\Packages\package_26_for_kb2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat
Successfully took permissions for file or folder C:\Windows\servicing\Packages\package_26_for_kb2574819~31bf3856ad364e35~amd64~~6.1.1.7.mum


Successfully copied file C:\Users\pc\AppData\Local\niemiro\Archive\servicing\Packages\package_26_for_kb2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat to C:\Windows\servicing\Packages\package_26_for_kb2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat.
Successfully copied file C:\Users\pc\AppData\Local\niemiro\Archive\servicing\Packages\package_26_for_kb2574819~31bf3856ad364e35~amd64~~6.1.1.7.mum to C:\Windows\servicing\Packages\package_26_for_kb2574819~31bf3856ad364e35~amd64~~6.1.1.7.mum.


Successfully restored ownership for C:\Windows\servicing\Packages\package_26_for_kb2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat
Successfully restored permissions on C:\Windows\servicing\Packages\package_26_for_kb2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat
Successfully restored ownership for C:\Windows\servicing\Packages\package_26_for_kb2574819~31bf3856ad364e35~amd64~~6.1.1.7.mum
Successfully restored permissions on C:\Windows\servicing\Packages\package_26_for_kb2574819~31bf3856ad364e35~amd64~~6.1.1.7.mum
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-02-18 17:14:50.625
Script hash: q/CZ8LHpJzGF4C747D0NEdFwLBt9z8g1diEn5zC8Cc4=
----------------------EOF-----------------------

Thanks for the help so far :)
 
We have a lot of errors here referring to KB3004394.

Can you please uninstall this update from add/remove programs? This update was pulled by MS last year due to bugs.
 
Hello again


I've removed KB3004394 and tried to update again, and some updates went though YAY. But i still have 8 updates that won't install, and throws the #64C and #80070490 errors.


I've uploaded a bunch of new logs to my Onedrive:


https://onedrive.live.com/redir?resid=A8CFD4482A5E393C!656


Here's a list of the updates that fail to install:


KB2574829
KB2592687
KB2830477
KB2977218
KB3004375
KB3021952
KB3023562
KB3031432

Hope that is everything you need :)
 
Thank you, I think we should try to clear out the WU cache before trying again.

Software Distribution rename

  • Click Start -> Type in CMD in the search -> Right click on cmd.exe and choose Run as Administrator
  • Entre in the following commands:
    net stop wuauserv
    ren %SystemRoot%\SoftwareDistribution\Download DL.bak
    ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
    net start wuauserv

Once completed please try and run windows update again.


Please try Widows update again, if it fails please upload a new CBS log and upload it to OneDrive. After this has been done can you please run a new scan with SFC /SCANNOW and upload another cbs.log file. You should end up with two CBS files at the end. One before and one after.

Alex
 
Sorry for the delay.

Can you please run the following script:

SFCFix script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.
  3. Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.
    Code: 
    FileScan::
Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat
Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.mum
  4. Click on File -> Save. Close out of SFCFixScript.txt.
  5. Save any open documents and close all open windows.
  6. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  7. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  8. SFCFix will now process the script.
  9. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  10. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 
No problem :thumbsup2:

Here is the output from the script:

Code: 
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-02-27 17:21:37.587
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\pc\Desktop\SFCFixScript.txt [1]








FileScan::
[0: 1] C:\Windows\servicing\Packages\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat
File is untraceable.
 Found: sTEFdq47UGHt2qtL6cz3vHI2wPjeEYnneDez3h2VqTQ=
 Version number not available.
Trace not available.






[1: 1] C:\Windows\System32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat
File is untraceable.
 Found: VtgvWXHdhc2c7xUwbcK+GI4L12sJUOkQuCQWD67udeY=
 Version number not available.
Trace not available.






[2: 1] C:\Windows\servicing\Packages\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.mum
File is untraceable.
 Found: nV0Z/GYGH98f9aEPPo2HEYyVv0H20Xb75xgL6Wwq764=
 Version number not available.
Trace not available.






[3: 1] C:\SFCFix\Backups\C\Windows\servicing\Packages\package_26_for_kb2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat
File is untraceable.
 Found: VtgvWXHdhc2c7xUwbcK+GI4L12sJUOkQuCQWD67udeY=
 Version number not available.
Trace not available.






[4: 1] C:\SFCFix\Backups\C\Windows\servicing\Packages\package_26_for_kb2574819~31bf3856ad364e35~amd64~~6.1.1.7.mum
File is untraceable.
 Found: fBkT91P7Ok5BHdy1zvmk8hIi2tkYmW7E4lbN9SSd3EQ=
 Version number not available.
Trace not available.
FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-02-27 17:21:50.457
Script hash: r5nJHFkGbVf1GtxjzitMDzYCpcb+gnqPQE4eDE74Ykk=
----------------------EOF-----------------------
 
These files are supposed to be the same:

Code: 
[0: 1] C:\Windows\servicing\Packages\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat
File is untraceable.
[COLOR="#FF0000"] Found: sTEFdq47UGHt2qtL6cz3vHI2wPjeEYnneDez3h2VqTQ=[/COLOR]
 Version number not available.
Trace not available.






[1: 1] C:\Windows\System32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat
File is untraceable.
[COLOR="#FF0000"] Found: VtgvWXHdhc2c7xUwbcK+GI4L12sJUOkQuCQWD67udeY=[/COLOR]
 Version number not available.
Trace not available.

But they have different hashes.

Can you please upload this file for me? I just want to double check something, corruptions in this folder are not as common as the Servicing folder.
C:\Windows\System32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7.cat

Can you please also go into folder C:\Windows\WinSxS\Catalogs, do you have either of this file?
B1310576AE3B5061EDDAAB4BE9CCF7BC7236C0F8DE1189E77837B3DE1D95A934.cat
 
Sorry for the delay.

Can you please go back into C:\Windows\WinSxS\Catalogs do you have the following file:
12ACA0BF4D640B1B1410505D2C72F7C3CB0F99EB.cat
 
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