[SOLVED] Windows 7 update broken when 10 didn't install

T

thunderstick

Member
Joined
Dec 12, 2016
Posts
9
Location
North Yorkshire, UK
Hi everyone,

View attachment CBS.logView attachment SFCFix.txt

So I tried to upgrade to Win 10 out of casual disregard for my sanity, but upon reaching the final stages, the installation decided not to continue and downgraded back to 7. Ever since then, when I've opened Windows Update, it has greeted me with the cheerful news that Win10 didn't install, and not actually found any WU things to install. On the occasions when I've used WindowsUpdateDiagnostic.diagcab I have occasionally made it through to see what updates there are to install, but they stay on 0% downloaded and installed. Bear in mind that this has been this way now for months, and I've tried pretty much everything I've found to try and sort it...

Any thoughts? CBS and SFCFix logs uploaded as required :)

All the best,

David
 
Hi and welcome to Sysnative. Sorry for the delay. Please start with the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
 
Thanks Brian! Here's the gubbins:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ 856ea490-384b-44f5-b558-9241a3c2f21d
LastRestorePointSetTime REG_SZ 2016-12-12 09:58:41
SusClientIdValidation REG_BINARY 0602280102022000200020002000200020002000200020002000200020005A0034005900320032004C003500530006FCAA1455201520002000

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
NextSqmReportTime REG_SZ 2016-12-20 19:56:26
FeaturedUpdatesNotificationSeqNum REG_DWORD 0xcb3
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-12-09 16:50:08
AUOptions REG_DWORD 0x2
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
ActionCenterLastPossibleRestartNotification REG_SZ 2014-08-08 02:00:00
ElevateNonAdmins REG_DWORD 0x0
IncludeRecommendedUpdates REG_DWORD 0x0
EnableFeaturedSoftware REG_DWORD 0x1
LastRestoreId REG_SZ {A43E896F-2EF1-49C1-B0F8-F7E7A3482F00}
NextDetectionTime REG_SZ 2016-12-20 08:36:32
NextFeaturedUpdatesNotificationTime REG_SZ 2016-10-20 18:12:16
BalloonTime REG_SZ 2016-12-09 21:04:58
BalloonType REG_DWORD 0x13
OfflineDetectionPending REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
KickoffDownload REG_DWORD 0x0
KickoffSource REG_DWORD 0x0
Refresh REG_DWORD 0x0
AllowOSUpgrade REG_DWORD 0x0
ReservationsAllowed REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback\10.0.10586.0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback\10.0.10586.0\0000
ErrorCode REG_DWORD 0xc1900101
LocationCode REG_DWORD 0x4000d
TimeStamp REG_QWORD 0x1d1e43bbf31adce

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0x1
OSUpgradeStateTimeStamp REG_SZ 2015-07-28 07:07:37

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x14a
SamplingValue2 REG_DWORD 0xee

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2015-01-29 16:33:24
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0
 
Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Thanks, here goes:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-12-21 09:11:54.655
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\David\Desktop\SFCScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback.

Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback.

Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-12-21 09:11:55.399
Script hash: ExzGGxb/xJzrPpd5p8HXuE6hAKuikQutGCIVD0MpQJQ=
----------------------EOF-----------------------
 
Ran it again and got this:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-12-21 09:44:02.362
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\David\Desktop\SFCScript.txt [1]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade.

Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-12-21 09:44:02.388
Script hash: ExzGGxb/xJzrPpd5p8HXuE6hAKuikQutGCIVD0MpQJQ=
----------------------EOF-----------------------
 
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