Windows 7 Ultimate 64bit random freezing

D

Dezio

Member
Joined
Jul 13, 2013
Posts
15
Hello,
I've some problems with random freezing of my pc with w7 64 bit Ultimate.
This problem exist for a long time..

- Hardware is not overclocked
- No temperature problems, all temp were ok
- ram and hd checked
- Updated, no others updates to do
- all drivers were ok:
-- last version of nvidia nforce for my Intel 790i ultra
-- last version of nvidia geforce for my Nvidia GTX 460

Can you help me?
Im tired to reeboot it 3/4 times every day during a work..
 

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Welcome to Sysnative!

Your Corsair SSD is an older design and does not have a good reputation: Corsair Force CSSD-F80GB2-BRKT-A Solid State Drive - Newegg.com (53% 1* rated!).

I would save all valuable data to another drive and buy a new SSD and reinstall Windows; my choices for a reliable SSD brand would be between Intel, Crucial, Samsung and perhaps Plextor; 128 - 256GO is usually enough in a multi-drive system, bigger is usually faster.
 
satrow said:
Welcome to Sysnative!

Your Corsair SSD is an older design and does not have a good reputation: Corsair Force CSSD-F80GB2-BRKT-A Solid State Drive - Newegg.com (53% 1* rated!).

I would save all valuable data to another drive and buy a new SSD and reinstall Windows; my choices for a reliable SSD brand would be between Intel, Crucial, Samsung and perhaps Plextor; 128 - 256GO is usually enough in a multi-drive system, bigger is usually faster.
Click to expand...
Hi and thanks for your answer.
SSD Corsair is my second drive, I use it for swapping during videoediting. Windows 7 is installed on a Samsung 840 256Gb :)
 
Ah yes, in one section of MSInfo32, the Corsair is listed at the top, I should have double-checked with the adjoining section :embarrasment5:

Is that all you use the Corsair for, scratch space? I see Spazio libero 57,44GB so something 'lives' there in ~17GB? of space? If there is a problem with the Corsair, any drive access, by Explorer or A/V checks, or normal Windows background tasks for example, may trigger crashes/freezes like the ones you see.

Can you check whether TRIM is supported for both SSDs? I suspect that the nVidia drivers/chipset may be blocking it (and possibly other checks/firmware updating, etc.) for the Corsair. The Samsung comes with some software which may bypass this issue for the 840. With my old nVidia 'board, I had to change (from Device Manager) the SATA controller driver type to the standard (dual channel IDE?) Microsoft one to enable trim and firmware updating on my SSD.

Do you have any drive monitoring software to check with? I use Hard Disk Sentinel: Hard Disk Sentinel - HDD health and temperature monitoring, for me, this gives a good 'translation' of SMART data, does a good job of reading the other stats in the drives too. I think the free/trial version allows you to run some tests as well - it would be a good idea to run these and give the results and any useful SMART or drive data in a reply.

In case you're wondering, I'm trying to rule out hardware errors first, and the Corsair is a (very) weak link - any hardware problem will override software issues, hardware is trumps!
 
I tried to physically disconnect the Corsairs from SATA and power to see if windows freezing again. The result? same.. so it's not an hard disk problem with Corsairs.. Anyway this error appears also before upgrading my C: with a new Samsung 840.
 
I'm thinking possible malware after a further look at your crash dump data; let's have a better look at the system logs before I send you there to get checked, gaining some stability first would be good.

Please do the following:
- open Event Viewer (eventvwr.msc)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
 
Hey there,

I've just been looking at your reports, and I'm seeing some kind of pattern here. Please let me know if you don't understand any of the following and I can explain further!

I can see a lot of Event #41 - Kernel-PowerL
Code: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I presume these are you force shutting down the PC after it freezes.

Before each of those event's, I can see a reoccurring event type. This is event ID#3011 and 3012. These two events are related to the registry performance counters.

#3012 seems to be the most common -
Code: 
The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

There are 194 of these events dating from today to the start of the month. I think they would continue on further if event viewer didn't clear them out.

#3011 occurs 97 times. This event has a couple of different details, depending on the exact fault but they are similar to this:
Code: 
Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

A variety of services are causing these 3011 events including:
  • WmiApRpl
  • MSDTC Bridge 4.0.0.0
  • SMSvcHost 4.0.0.0

WmiApRpl is by far the most common, by far.

I think the first thing to do here is to re-build the Performance counters and see if that resolves anything. To do this:

  1. Open an Elevated Command Prompt: https://www.sysnative.com/forums/wi...-prompt-window-windows-windows-vista-7-a.html
  2. When command prompt opens, copy and paste the following commands into it, press enter after each

    lodctr /r

  3. Wait for this to finish. When it finishes, you should see the following:

    Info: Successfully rebuilt performance counter setting from system backup store

  4. Reboot

Once you've done that, let me know how the system performs.

If you still have issues, I have more ideas.

Regards,
Stephen

---

FOR MY PERSONAL REFERENCE ONLY
 
Have you rebooted since you ran the command? If you haven't, please do so. If you have, do it again. Ensure to go Start --> Restart.

The reason I ask, the two latest events logged are:

Code: 
Performance monitoring cannot be initialized for the gatherer service, because the counters are not loaded or the shared memory object cannot be opened. This only affects availability of the perfmon counters. Restart the computer.

I'm intrigued by this -

Code: 
Could not get performance counter registry info for WSearchIdxPi for instance   due to the following error: Operazione completata.   0x0.

Operazione completata. - The operation completed successfully

So it's erroring because it was successful??? :confused2: Confusing!

If another reboot does not solve it, I'd like you to try a clean boot please: How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista and see if that solves anything
 
Could you upload some updated event viewer logs please?

I'm also starting to feel this may be hardware related - if I don't see anything in the logs, I may run some h/w diagnostics
 
OK, that was going to be another idea, but you're one step ahead! :-)

Sorry, but I'm not going to get a chance to look at this tonight, I'm just too busy, but I'll take a proper look tomorrow. Thank you for your patience.

Stephen
 
Hi,

I've been looking through all your files looking for some ideas....

I see you had a BSOD on the 8th July. Looking at the dump file, I see that it seems to be related to networking. What network adapters do you have installed? Do you have a USB adapter? I can see your drivers are up to date though, so that's good :)

I don't see anything obvious in any files that would be causing/the result of this freezing.

Would you mind posting me your system temps? Use this program to find them, take a screenshot --> HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Can you post your full system specs please?

Then, would you mind booting the system up in Safe Mode (or Safe Mode with Networking) and see if it freezes at all? I know it's not an ideal working environment at all, but if it freezes in Safe Mode, it's more of an indication it's a hardware issue.

Just to keep you busy, would you mind running the following hardware diagnostics?

RAM - Please run Memtest86+ to check your RAM. A tutorial on how to do this is available here: Test RAM With Memtest86+ - Sysnative Forums

HDD - Check your main, mechanical HDD (not SSD) for errors using Seatools. A tutorial for this is available here: Hard Drive (HDD) Diagnostics - Sysnative Forums

I know there's a fair amount to do here, sorry about that!

Kind regards,
Stephen
 
Hello,
No, I don't have usb adapter, network card is onboard-motherboard.
I already checked ram with Memtest for 24 hours without problems.
Actually I've disconnect my mechanical HDD (I've just one SATA disk).
My full specs:

Enermax Infiniti 720W :: Q6600 step g0 :: Nirvana NV120 :: XFX 790i Ultra BIOS P09 :: 8GB CORSAIR DDR3 1333MHz :: GTX 460 XLR8 :: Zalman ZM-MFC2

Thanks
 

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I'm seeing 90c on TIMPIN0. My theory here is that HWMonitor is making up temperatures for a sensor that doesn't exist on your system, or for a sensor that's not actually a sensor. However, at times, TIMPIN0 can be certain motherboard temperature related senors as well.

My advice to you is to check your temperatures via the BIOS, or possibly with another monitoring software such as Speccy to see if it's reporting similar temperatures.

Regards,

Patrick
 

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