[SOLVED] Windows 7 to Windows 10 upgrade crash

[Han Solo]

So I was trying to upgrade win 7 to win 10 via media creation tool. Unfortunately it crashed with error code 0xC1900101 - 0x30017. "The installation failed in the FIRST_BOOT phase with an error during BOOT operation.".

 

[Sysnative Windows Update]

Hi!

Please do the following:

Windows Update Forum Posting Instructions

 

[Han Solo]

CBS.zip

 

[Sysnative Windows Update]

Please search your system for setuperr.log and attach it to your reply.

 

[Han Solo]

Sorry.

 

[Sysnative Windows Update]

SFC Scan

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

 

[Han Solo]

CBS Log.

 

[Sysnative Windows Update]

Please unplug everything except the keyboard and the mouse + the monitor and retry the upgrade.

 

[Han Solo]

I tried the upgrade again by unplugging the Webcam, the speakers and the wifi adapter. Unfortunately it was not successful and I got the same message as before. Also the initial blue screen (as before) stated "SYSTEM THREAD EXCEPTION NOT HANDED". It seems to stall when installing at 74% for 10 minutes.

 

[Sysnative Windows Update]

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

• Download the portable version of GSmartControl and save it on your Desktop;
• Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
• Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
• You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
• Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
• Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
• Please note: If the SMART Status reads: Unsupported, stop and let me know.
  
  

 

[Han Solo]

This is a new Samsung Evo SSD (July/August 2019). I cloned it using Samsung Magician and at the the time I cloned it all but one last partition which had a linux OS wasn't cloned. I didn't mind saving that last partition. I have also recently updated the SSD's firmware and optimized it using Samsung software. Lately I have noticed some odd messages from windows when I double click on an image file, specifically "The directory name is invalid". I am able to open the file with any image viewer except for an old program that I have called d'peg. Also I have tried to copy and paste the files to another partition and I get a message stating that "Could not find this item... This is no longer located in .......Verify this item's location and try again." The GSmartControl test didn't show any errors.
smartctl 6.6 2017-11-05 r4594 [x86_64-w64-mingw32-win7-sp1] (sf-6.6-1)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model: Samsung SSD 860 EVO 1TB
Serial Number: S3Z8NB0M318087W
LU WWN Device Id: 5 002538 e40da03f7
Firmware Version: RVT03B6Q
User Capacity: 1,000,204,886,016 bytes [1.00 TB]
Sector Size: 512 bytes logical/physical
Rotation Rate: Solid State Device
Form Factor: 2.5 inches
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ACS-4 T13/BSR INCITS 529 revision 5
SATA Version is: SATA 3.2, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Wed Dec 18 11:59:07 2019 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Unavailable
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Disabled, frozen [SEC2]

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 0) seconds.
Offline data collection
capabilities: (0x53) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 85) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
5 Reallocated_Sector_Ct PO--CK 100 100 010 - 0
9 Power_On_Hours -O--CK 099 099 000 - 2041
12 Power_Cycle_Count -O--CK 099 099 000 - 224
177 Wear_Leveling_Count PO--C- 099 099 000 - 7
179 Used_Rsvd_Blk_Cnt_Tot PO--C- 100 100 010 - 0
181 Program_Fail_Cnt_Total -O--CK 100 100 010 - 0
182 Erase_Fail_Count_Total -O--CK 100 100 010 - 0
183 Runtime_Bad_Block PO--C- 100 100 010 - 0
187 Reported_Uncorrect -O--CK 100 100 000 - 0
190 Airflow_Temperature_Cel -O--CK 064 052 000 - 36
195 Hardware_ECC_Recovered -O-RC- 200 200 000 - 0
199 UDMA_CRC_Error_Count -OSRCK 100 100 000 - 0
235 Unknown_Attribute -O--C- 099 099 000 - 30
241 Total_LBAs_Written -O--CK 099 099 000 - 9864850802
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning

General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 1 Comprehensive SMART error log
0x03 GPL R/O 1 Ext. Comprehensive SMART error log
0x04 GPL,SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x09 SL R/W 1 Selective self-test log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x13 GPL R/O 1 SATA NCQ Send and Receive log
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xa1 SL VS 16 Device vendor specific log
0xa5 SL VS 16 Device vendor specific log
0xce SL VS 16 Device vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (1 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 2041 -
# 2 Extended offline Aborted by host 90% 2038 -
# 3 Short offline Aborted by host 90% 181 -
# 4 Offline Completed without error 00% 181 -
# 5 Short offline Completed without error 00% 181 -
# 6 Short offline Completed without error 00% 179 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version: 3
SCT Version (vendor specific): 256 (0x0100)
SCT Support Level: 1
Device State: Active (0)
Current Temperature: 36 Celsius
Power Cycle Min/Max Temperature: 28/43 Celsius
Lifetime Min/Max Temperature: 27/49 Celsius
Under/Over Temperature Limit Count: 0/0
SMART Status: 0xc24f (PASSED)

SCT Temperature History Version: 2
Temperature Sampling Period: 1 minute
Temperature Logging Interval: 10 minutes
Min/Max recommended Temperature: 0/70 Celsius
Min/Max Temperature Limit: 0/70 Celsius
Temperature History Size (Index): 128 (99)

Index Estimated Time Temperature Celsius
100 2019-12-17 14:40 36 *****************
101 2019-12-17 14:50 36 *****************
102 2019-12-17 15:00 36 *****************
103 2019-12-17 15:10 38 *******************
104 2019-12-17 15:20 37 ******************
... ..( 11 skipped). .. ******************
116 2019-12-17 17:20 37 ******************
117 2019-12-17 17:30 36 *****************
118 2019-12-17 17:40 37 ******************
119 2019-12-17 17:50 36 *****************
... ..( 3 skipped). .. *****************
123 2019-12-17 18:30 36 *****************
124 2019-12-17 18:40 ? -
125 2019-12-17 18:50 35 ****************
126 2019-12-17 19:00 30 ***********
127 2019-12-17 19:10 34 ***************
0 2019-12-17 19:20 29 **********
1 2019-12-17 19:30 35 ****************
2 2019-12-17 19:40 36 *****************
3 2019-12-17 19:50 35 ****************
4 2019-12-17 20:00 38 *******************
... ..( 2 skipped). .. *******************
7 2019-12-17 20:30 38 *******************
8 2019-12-17 20:40 29 **********
9 2019-12-17 20:50 ? -
10 2019-12-17 21:00 ? -
11 2019-12-17 21:10 36 *****************
... ..( 12 skipped). .. *****************
24 2019-12-17 23:20 36 *****************
25 2019-12-17 23:30 37 ******************
26 2019-12-17 23:40 36 *****************
... ..( 2 skipped). .. *****************
29 2019-12-18 00:10 36 *****************
30 2019-12-18 00:20 37 ******************
... ..( 3 skipped). .. ******************
34 2019-12-18 01:00 37 ******************
35 2019-12-18 01:10 38 *******************
36 2019-12-18 01:20 39 ********************
37 2019-12-18 01:30 38 *******************
38 2019-12-18 01:40 37 ******************
39 2019-12-18 01:50 37 ******************
40 2019-12-18 02:00 36 *****************
... ..( 2 skipped). .. *****************
43 2019-12-18 02:30 36 *****************
44 2019-12-18 02:40 37 ******************
45 2019-12-18 02:50 37 ******************
46 2019-12-18 03:00 37 ******************
47 2019-12-18 03:10 36 *****************
... ..( 8 skipped). .. *****************
56 2019-12-18 04:40 36 *****************
57 2019-12-18 04:50 37 ******************
58 2019-12-18 05:00 37 ******************
59 2019-12-18 05:10 34 ***************
60 2019-12-18 05:20 35 ****************
61 2019-12-18 05:30 34 ***************
62 2019-12-18 05:40 37 ******************
63 2019-12-18 05:50 35 ****************
64 2019-12-18 06:00 38 *******************
65 2019-12-18 06:10 39 ********************
66 2019-12-18 06:20 38 *******************
67 2019-12-18 06:30 39 ********************
68 2019-12-18 06:40 ? -
69 2019-12-18 06:50 ? -
70 2019-12-18 07:00 38 *******************
71 2019-12-18 07:10 37 ******************
... ..( 5 skipped). .. ******************
77 2019-12-18 08:10 37 ******************
78 2019-12-18 08:20 36 *****************
79 2019-12-18 08:30 36 *****************
80 2019-12-18 08:40 37 ******************
81 2019-12-18 08:50 37 ******************
82 2019-12-18 09:00 36 *****************
83 2019-12-18 09:10 38 *******************
84 2019-12-18 09:20 36 *****************
85 2019-12-18 09:30 36 *****************
86 2019-12-18 09:40 ? -
87 2019-12-18 09:50 43 ************************
88 2019-12-18 10:00 30 ***********
89 2019-12-18 10:10 28 *********
90 2019-12-18 10:20 36 *****************
91 2019-12-18 10:30 34 ***************
92 2019-12-18 10:40 40 *********************
93 2019-12-18 10:50 41 **********************
94 2019-12-18 11:00 41 **********************
95 2019-12-18 11:10 41 **********************
96 2019-12-18 11:20 42 ***********************
97 2019-12-18 11:30 42 ***********************
98 2019-12-18 11:40 36 *****************
99 2019-12-18 11:50 36 *****************

SCT Error Recovery Control:
Read: Disabled
Write: Disabled

Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 1) ==
0x01 0x008 4 224 --- Lifetime Power-On Resets
0x01 0x010 4 2041 --- Power-on Hours
0x01 0x018 6 9864850970 --- Logical Sectors Written
0x01 0x020 6 141252128 --- Number of Write Commands
0x01 0x028 6 23900967086 --- Logical Sectors Read
0x01 0x030 6 424153830 --- Number of Read Commands
0x01 0x038 6 929000 --- Date and Time TimeStamp
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 0 --- Number of Reported Uncorrectable Errors
0x04 0x010 4 0 --- Resets Between Cmd Acceptance and Completion
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 36 --- Current Temperature
0x05 0x020 1 49 --- Highest Temperature
0x05 0x028 1 27 --- Lowest Temperature
0x05 0x058 1 70 --- Specified Maximum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 403 --- Number of Hardware Resets
0x06 0x010 4 0 --- Number of ASR Events
0x06 0x018 4 0 --- Number of Interface CRC Errors
0x07 ===== = = === == Solid State Device Statistics (rev 1) ==
0x07 0x008 1 0 N-- Percentage Used Endurance Indicator
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value

SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0001 2 0 Command failed due to ICRC error
0x0002 2 0 R_ERR response for data FIS
0x0003 2 0 R_ERR response for device-to-host data FIS
0x0004 2 0 R_ERR response for host-to-device data FIS
0x0005 2 0 R_ERR response for non-data FIS
0x0006 2 0 R_ERR response for device-to-host non-data FIS
0x0007 2 0 R_ERR response for host-to-device non-data FIS
0x0008 2 0 Device-to-host non-data FIS retries
0x0009 2 10167 Transition from drive PhyRdy to drive PhyNRdy
0x000a 2 0 Device-to-host register FISes sent due to a COMRESET
0x000b 2 0 CRC errors within host-to-device FIS
0x000d 2 0 Non-CRC errors within host-to-device FIS
0x000f 2 0 R_ERR response for host-to-device data FIS, CRC
0x0010 2 0 R_ERR response for host-to-device data FIS, non-CRC
0x0012 2 0 R_ERR response for host-to-device non-data FIS, CRC
0x0013 2 0 R_ERR response for host-to-device non-data FIS, non-CRC

 

[Sysnative Windows Update]

What OSes (if multiple) are present on the SSD or your drives in general?

 

[Han Solo]

Just Windows 7 Ultimate. Like I said the Linux OS in that partition was never cloned so I don't have it in the SSD. At least I don't think so.

 

[Sysnative Windows Update]

Can I please get a screenshot of your disk management?

 

[Han Solo]

Here it is.

 

[Sysnative Windows Update]

Please run the following utility and post the zip in your next reply: SysnativeBSODCollectionApp

 

[Han Solo]

Here it is.

 

[Sysnative Windows Update]

I'm not clear on where the BSOD occurs exactly? Just when the installer starts?

 

[Han Solo]

It happens when it reboots and it says on the screen something like working on updates. At which point I leave to do something else and I leave the screen at about 27% done. When I come back I see the BSOD.

 

[Sysnative Windows Update]

That's because your network is working, please detach the network cable, so it can't update and let me know whether you can upgrade from the ISO directly.