Windows 7 SP1 x64: WSUS error code 0x80073712

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Gekus123

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Mar 10, 2015
Posts
4
Hi!

I'm experienced a problem during the installation of MS15-009: Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3021952) and MS15-018: Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3032359).

WSUS shows 0x80073712 error during the patching.

SFC /SCANNOW goes up 100% but last note is: Windows Resource Protection could not perform the requested operation

SFCFix results is:
Code: 
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-03-12 10:33:47.481
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically and others were unimportant. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          10
   SURT total unimportant corruption count:       4
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-03-12 10:34:48.556
----------------------EOF-----------------------

CBS folder after Windows6.1-KB947821-v34-x64 (CheckSUR) implementation:
HTML: 
https://onedrive.live.com/redir?resid=7F3CA4D95E30947!160&authkey=!ADkr6m8X7b4p5QQ&ithint=file%2czip

COMPONENTS:
HTML: 
https://onedrive.live.com/redir?resid=7f3ca4d95e30947!162&authkey=!AM2tbNdoavHf4BM&ithint=file%2czip
COMPONENTS file was taken from C:\Windows\System32\config\ because RegBak didn't create this file in C:\Windows\RegBak\{Date}\

Could you please help to resolve this issue?

Thank you!
 
Hello and welcome to the forum :)

I am not convinced this is a COMPONENTS hive issues (yet), nothing is really showing of concern in the CBS log.

We will start of by fixing the SURT errors and go from there.

SFCFix script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.
  3. Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.
    Code: 
    Trace::
amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.17509_none_11ac2db52f16b27a
wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.17509_none_1c00d80763777475
  4. Click on File -> Save. Close out of SFCFixScript.txt.
  5. Save any open documents and close all open windows.
  6. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  7. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  8. SFCFix will now process the script.
  9. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  10. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 
Hi!

Here is the listing:
Code: 
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-03-16 12:21:21.979
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\yury.timofeev\Desktop\SFCFixScript.txt [0]




Trace::
Failed to trace component amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.17509_none_11ac2db52f16b27a with return code -3.

Failed to trace component wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.17509_none_1c00d80763777475 with return code -3.
Trace:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-03-16 12:21:22.839
Script hash: mTCWVu6kQBTgzVPEqO6a3PMM7x8YIqCsF2u9ngIwoFQ=
----------------------EOF-----------------------
 
Unfortunately that did not find the update.

How many other users are connected to the WSUS server?

I am not having much luck tracking down these manifest files:
amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.17509_none_11ac2db52f16b27a.manifest
wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.17509_none_1c00d80763777475.manifest

If you have a few clients connected on this domain would you be able to check on these machines inside C:\Windows\WinSxS\Manifests for the above two files? If you find them can you please attach both of them to this post?
 
Hi!

There are 14 other computers connected to the same WSUS.

I copied these files from one computer of the 14.

View attachment amd64.txt
View attachment wow64.txt

I renamed these files because downloader doesn't allow to upload .manifest files.

On affected computer: both files exist, have the 80KB and 75.1RB size, but are empty (filled by zero).


Thank you for your help.
 
Hi all!

The problem has been resolved.

These two manifest files were corruped.

I changed the owner of Manifests folder (to domain user with Administative rights on this PC instead of TrustedInstaller) and select Replace owner on subcontainers and objects.
I gave full permissions on Manifests folder for this user with child objects inheritance.
I renamed these two manifest files and copy uncorrupted files from other PC.
I revoked permissions on Manifests folder for this user with child objects inheritance.
I changed the owner of Manifests folder back to TrustedInstaller (NT Service\TrustedInstaller in local (not domain) location) and select Replace owner on subcontainers and objects.

Patches have been installed succesfully.

Thank you for you help!
 
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