windows 7 sp1 update error 80070308

[wspeth]

Windows update downloads the updates, installs them, than come back with a failure error code 80070308.
Running the windows update diagnostic it comes back with error 0x80070057.
When the computer is shutdown it gives the message Do not shutdown or unplug the computer and it installs the updates.
When the computer is restarted it also says it is installing the updates, but when Win updates is run the same updates reappear.

The following was tried:
Windows update diagnostic it comes back with error 0x80070057.

Ran MSfixit says it is fixed, it isn't.

Did a clean boot, same problem.

Renamed SoftwareDistribution file, same problem.

Ran SFCFix it found no problem, but it does the same thing.

Help

 

[Aura]

Hi wspeth :)

My name is Aura and I'll be assisting you with your issue, follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[wspeth]

The CBS log Google drive:
https://drive.google.com/folderview...1YZEY3Y0tfcUlYV1JEaklqcEFvR05ldlU&usp=sharing

Bill

 

[Aura]

Alright follow the instructions below please.

SFCFix - Fix Time
Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Download the attached SFCFix.zip and move the archive to your Desktop;
  Note: Make sure that the file is named SFCFix.zip, do not rename it.
• Save any work you have open, and close every programs;
• Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

SFCFix.zip

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is:
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

Therefore your next post should contain:

• Copy/pasted SFCFix log;
• Copy/pasted CheckSUR.log;

 

[wspeth]

Please see attached file.

 

[Aura]

Is it possible to get a CheckSUR.log like instructed above please?

 

[wspeth]

Aura,
Should I try WU now?

 

[Aura]

I would like to see a CheckSUR.log from SURT first.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is:
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

 

[wspeth]

Please see attached.

 

[Aura]

Alright, now you can try to install the Windows Updates. If they fail, please upload the two following files for me.

C:\Windows\Logs\CBS\CBS.log
C:\Windows\WindowsUpdate.log

 

[wspeth]

Update Did not work.

You will find logs CBS and WU at https://drive.google.com/folderview...c5ak9fcy1XQ3RFNlMyNVI0dnpIaHpNblk&usp=sharing

Thank you

 

[Aura]

Can you upload the following file for me?

C:\Windows\WinSxS\pending.xml

 

[wspeth]

Aura,
When I shut it off the computer goes thru the updating windows 1-16, and when It is restarted on it goes thru the updating 1 file. but all 16 are still listed as failed to updated.

Pending files: https://drive.google.com/folderview...RHTGppVnlTd0N1bmdOYnVOeEZ1a3c0ajA&usp=sharing

 

[Aura]

Alright, follow the instructions below please.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator;
• Enter the following command: DISM /image:C:\ /cleanup-image /revertpendingactions
• Once done, post here what message is returned, then restart your computer;

 

[wspeth]

Please see error message attached.

 

[Aura]

Try this command instead:

DISM /online /cleanup-image /revertpendingactions

 

[wspeth]

New error.
Bill

 

[Aura]

It seems like you'll have to launch that command from the Recovery Environment of Windows 7 in order for it to work.

System Recovery Options - Windows 7 Help Forums

From there, open the command prompt (last option) and enter the first command:

DISM /image:C:\ /cleanup-image /revertpendingactions

 

[wspeth]

Aura,

Ran CMD in recovery mode, see attached screen. Updates still failed.

Bill

 

[Aura]

Alright, follow the instructions below please.

• Click on the Windows Start Menu and enter cmd. Right-click on the cmd icon that will appear and select Run as Administrator;
• In the command prompt, enter the commands below, one at the time;
  • REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
  • REG DELETE HKLM\COMPONENTS /V PendingRequired
• Once done, restart your computer;
• Try to install the Windows Updates again;

If the Windows Updates fail, upload the following files for me to review.

• C:\Windows\WindowsUpdate.log
• C:\Windows\Logs\CBS\CBS.log

Thank you.