[SOLVED] windows 7 sp1 (spanish) doesn't update

[tripmatrix]

First, Windows update would hang searching for updates. After following a set of instructions found online (https://support.microsoft.com/en-us/kb/971058) aimed at solving this issue, windows update now says it can't search for new updates (error 8008005, unknown error).

A microsoft auto fix it tool offered on the aformentioned troubleshooting guide yields the following.



These instructions include re-registering a series of DLL BITS files. About half of the DLL registrations were unsuccessful.

Then I tried your SFCfix tool, see log below. I suspect the issue has to do with CBS core. Kindly find my CBS folder here. Any help will be greatly appreciated.


SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-04 14:59:38.799
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.


AutoAnalysis::
WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.


WARNING: Components hive failed load test and may be corrupt.


WARNING: Components hive failed final reload test with error code 0x5AA and may be corrupt.


SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-02-04 15:03:03.694
----------------------EOF-----------------------

 

[BrianDrab]

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named CKing123. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[CKing123]

Hello tripmatrix and :welcome: to Sysnative!

It looks like your COMPONENTS hive may be corrupt.

[COLOR=9000]SFCFix Fix[/COLOR]
This fix is very specific for tripmatrix's computer. Trying this fix on your own computer might damage your computer. If you are after assistance, create a new thread, and you will be assisted shortly.

Download SFCFix (by niemiro) and move the executable on your Desktop
Download the attached View attachment SFCFixScript.txt and move the archive to your Desktop
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it

SFCFix will launch, let it complete
Once done, a file will appear on your Desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply

Now, you will find COMPONENTS.zip on your Desktop. Please upload it to a cloud service such as such as Dropbox or OneDrive or SendSpace, and send the link here

-CKing

 

[tripmatrix]

Hi CKing123 and BrianDrab. Thanks for the help! I followed your instructions. Here is my COMPONENTS.ZIP and the contents of my SFCFix.txt follows. Thanks again. -tripmatrix


SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-11 08:51:29.024
Microsoft Windows 7 Service Pack 1 - x86
Using .txt script file at C:\Users\agua\Desktop\SFCFixScript.txt [1]


PowerCopy::
Successfully took permissions for file or folder C:\Users\agua\Desktop
Successfully copied file C:\Windows\System32\Config\COMPONENTS to C:\Users\agua\Desktop\COMPONENTS.
Successfully restored ownership for C:\Users\agua\Desktop
Successfully restored permissions on C:\Users\agua\Desktop
PowerCopy:: directive completed successfully.


Zip::
Successfully copied file C:\Users\agua\Desktop\COMPONENTS to zip file at C:\Users\agua\Desktop\COMPONENTS.zip.
Zip:: directive completed successfully.


Delete::
Successfully deleted files matching pattern C:\Users\agua\Desktop\COMPONENTS.
Delete:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-02-11 08:51:48.041
Script hash: bFbQ6yONmmddVKcgw7ixAYfD55UXD5Of/B83XmeccUM=
----------------------EOF-----------------------

 

[CKing123]

Hello tripmatrix!

Please boot Windows into Clean Mode by following the instructions here

Once you have booted into Clean Mode, we will try to load the COMPONENTS hive using Reg

[COLOR=9000]Loading the COMPONENTS hive with reg[/COLOR]
1. Click on :startorb:
2. Type cmd. When Command Prompt shows up, right-click>Run As Administrator
3. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

[COLOR=#0000ff]reg load COMPONENTS %WinDir%\System32\Config\COMPONENTS[/COLOR]

4. If there is any errors when you run the command, let me know!

-CKing

 

[tripmatrix]

Hi CKing :wave:

First, should I clear "Load system services" when I configure Clean Boot?
More importantly, I am having problems running the command. I think there might be a syntax error. The following is copy/past of my attempts at CMD promp. Sorry it's in Spanish!

-tripmatrix


Microsoft Windows [Versión 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Reservados todos los derechos.


C:\Windows\system32>reg load COMPONENTS %WinDir%\System32\Config\COMPONENTS
ERROR: nombre de clave no válido.
Escriba "REG LOAD /?" para obtener detalles de uso.


C:\Windows\system32>REG LOAD /?


REG LOAD clave archivo


clave CLAVERAIZ\subclave (sólo equipo local)
CLAVERAIZ [ HKLM | HKU ]
subclave El nombre de clave para cargar en el archivo de subárbol.
Crea una nueva clave.
archivo Nombre del archivo de subárbol para cargar.
Debe usar REG SAVE para crear este archivo.


Ejemplos:


REG LOAD HKLM\Subarbtemp Subarbtemp.hiv
Carga el archivo Subarbtemp.hiv en la clave HKLM\Subarbtemp


C:\Windows\system32>reg load %WinDir%\System32\Config\COMPONENTS.hiv
ERROR: sintaxis incorrecta.
Escriba "REG LOAD /?" para obtener detalles de uso.


C:\Windows\system32>reg load %WinDir%\System32\Config\COMPONENTS COMPONENTS.hiv
ERROR: nombre de clave no válido.
Escriba "REG LOAD /?" para obtener detalles de uso.


C:\Windows\system32>

 

[CKing123]

Hello tripmatrix! Yes, the command was incorrect, so we will do it again with the correct command this time

Boot into Clean Boot again (Do not uncheck Load system services
[COLOR=9000]
Loading the COMPONENTS hive with reg[/COLOR]
1. Click on :startorb:
2. Type cmd. When Command Prompt shows up, right-click>Run As Administrator
3. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

[COLOR=#0000ff]reg load HKLM\COMPONENTS %WinDir%\System32\Config\COMPONENTS[/COLOR]

4. If there is any errors when you run the command, let me know!

-CKing

 

[tripmatrix]

Hi CKing,
I got another error message: "insufficient system resources" this time. Please see below.
Thanks for your continued support.
-tripmatrix


Microsoft Windows [Versión 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Reservados todos los derechos.


C:\Windows\system32>reg load HKLM\COMPONENTS %WinDir%\System32\Config\COMPONENTS


ERROR: Recursos insuficientes en el sistema para completar el servicio solicitado.


C:\Windows\system32>reg load HKLM\COMPONENTS %WinDir%\System32\Config\COMPONENTS


ERROR: Recursos insuficientes en el sistema para completar el servicio solicitado.


C:\Windows\system32>

 

[CKing123]

Hello tripmatrix! We will collect some information about the computer hives

Calculating Hive Size
1. Click on :startorb: and type Command Prompt. When Command Prompt shows, rightclick > Run as Administrator
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

dir %SystemRoot%\System32\config >%UserProfile%\Desktop\Attach.txt

3. Once the command has run, attach the Attach.txt on your Desktop in your next reply

-CKing

 

[tripmatrix]

:thumbsup2: CKing!
Here it is: Attach.txt It's contents is also pasted below.
-tripmatrix

El volumen de la unidad C no tiene etiqueta.
El n£mero de serie del volumen es: 6821-05A5


Directorio de C:\Windows\System32\config


02/17/2016 05:18 p.m. <DIR> .
02/17/2016 05:18 p.m. <DIR> ..
08/18/2013 05:56 a.m. 28,672 BCD-Template
02/17/2016 05:18 p.m. 46,923,776 COMPONENTS
02/17/2016 05:18 p.m. 524,288 DEFAULT
07/13/2009 09:04 p.m. <DIR> Journal
02/11/2016 10:23 a.m. <DIR> RegBack
02/18/2016 08:56 a.m. 262,144 SAM
02/17/2016 05:18 p.m. 262,144 SECURITY
02/18/2016 08:59 a.m. 103,284,736 SOFTWARE
02/18/2016 08:58 a.m. 15,728,640 SYSTEM
05/08/2014 09:08 a.m. <DIR> systemprofile
11/16/2013 08:40 a.m. <DIR> TxR
7 archivos 167,014,400 bytes
6 dirs 235,269,193,728 bytes libres

 

[CKing123]

Hello Tripmatrix!

We need more information about your system using Speccy:

Download and open Speccy (This is a portable version because the installer bundles unwanted programs)
You will see a spinning circle at the bottom. Wait for it to finish and disappear
Go to File > Publish Snapshot
A warning will appear of publishing the snapshot, click Yes
Now, a window will come, and click on Copy to Clipboard and paste it into your next reply.

-CKing123

 

[tripmatrix]

Yo CKing!

I ran Speccy and published a snapshot online. Kindly view results here.

Thanks so much :dance:
-tripmatrix

 

[CKing123]

Hello tripmatrix! We will run SFC after booting your computer in Safe Mode

Click on :startorb: and type msconfig. Click on msconfig to launch it

Go to Boot tab
Checkmark Safe boot
Click Apply

It will ask you to restart
Click Restart

After restarting, you will notice that everything will be bigger, and that your Desktop picture should be black

Now, click on :startorb: again, and type cmd, and then right-click on Command Prompt > Run as Administrator

When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

sfc /scannow

Once it finishes, copy and paste the following into the command-prompt window and press Enter.

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

-CKing

 

[tripmatrix]

Hi Cking!


Thanks for the detailed instructions. 'sfc /scannow' gave me the following error message which translates to "Windows Resource Protection could not start the repair service." Non the less, I executed the second command instructed and copied my cbs log View attachment cbs.zip.

Best, tripmatrix




Microsoft Windows [Versión 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Reservados todos los derechos.


C:\Windows\system32>sfc /scannow


Protección de recursos de Windows no pudo iniciar el servicio de reparación.


C:\Windows\system32>

 

[CKing123]

Hello Tripmatrix. We will check for any interference again using Process Monitor

Boot into Clean Boot again (Do not uncheck Load system services​)

Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Click on :startorb:
3. Type cmd. When Command Prompt shows up, right-click>Run As Administrator
4. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

reg load HKLM\COMPONENTS %WinDir%\System32\Config\COMPONENTS

5. Stop Process Monitor. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

6. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
7. Zip up and attach the LogFile.PML file as well as your CBS.log.

-CKing

 

[tripmatrix]

Hi CKing,

I generated a logfile with Process Monitor and added it to a ZIP with the CBS.log which i generated previously, on Feb 22nd. Kinly download the ZIP through the following link.

cbs_logfile.zip - Google Drive

When I ran the "reg load" command as instructed, I recieved the "Insufficient system resources" error message again.


Best, tripmatrix

 

[CKing123]

Hello Tripmatrix!

I think we will probably need to do a repair install. Do you have your Windows 7 install media?

-CKing

 

[tripmatrix]

Waddup CKing!

Repair install sounds good as long as my programs aren´t affected. I do have the Windows 7 spanish sp1 DVD. Please outline the steps.

tripmatrix

 

[CKing123]

Hello Tripmatrix

Here are the instructions you would need to repair Windows 7. Scroll down to Method 2 and then follow the instructions

If you have any questions, let me know

-CKing

 

[tripmatrix]

Hi Cking,

I apologizefor taking so long to reply. I unsuccessfully attempted a repair install as per your Method 2 instructions. Please see the error message below which translates to "The installation could not continue. Restart the system and installation program. When asked, attempt getting the most recent updates." I tried both options, to download most recent updates and not to do so. Both attempts resulted in the same error. What can we do? Thanks for the support.

tripmatrix