[SOLVED] Windows 7 SP1 - KB3138962 installation fail with error 0x8007371c

T

timm

New member
Joined
Aug 23, 2016
Posts
4
Hello,

I tried different things to install the update KB3138962, e.g. clean boot with only windows services, manual install with msu-file from Microsoft Update Catalog, deleting SoftwareDistribution folder, chkdsk, "sfc /scannow". Nothing did help. We have a own WSUS-Server, it is the only computer which fails with this installation.
I did run SFCFix and it found a few errors:
---------------------------------------------------------------
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-08-23 15:19:45.191
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Failed to get store name from identity name with return code 2 for component prnbr003.inf and file Amd64\BRPTUI2.DLL. File is reported as corrupt by SFC.
CORRUPT: Amd64\BRPTUI2.DLL of component prnbr003.inf.

WARNING: Failed to get store name from identity name with return code 2 for component prnep00a.inf and file Amd64\EP0NUI60.DLL. File is reported as corrupt by SFC.
CORRUPT: Amd64\EP0NUI60.DLL of component prnep00a.inf.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 2
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-08-23 15:23:58.408
----------------------EOF-----------------------

Thank you for your help!
Timm
 
Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named CKing123. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Hello Tim and :welcome: to Sysnative :wave:

Lets do a fix, and do another SURT scan afterwards:

SFCFix Fix
This fix is very specific for timm's computer. Trying this fix on your own computer might damage your computer. If you are after assistance, create a new thread, and you will be assisted shortly.

Download SFCFix.exe (by niemiro) and move the executable on your Desktop.
Download the attached View attachment SFCFixScript.txt and move the archive to your Desktop
Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
Save any work you have open, and close every programs
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it
1p8eDnI.gif


SFCFix will launch, let it complete
Once done, a file will appear on your Desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply

Run SURT again and copy and paste the contents of C:\Windows\Logs\CBS\CheckSUR.log

-CKing
 
Hi Tim

Its been a couple of days since you have responded. Have you run SFCFix yet? If you are busy, just let me know :)

-CKing
 
Hi,

I had no access to the system last week. I will try tomorrow again.
Thank you for your response. I will post as soon as possible!

Best regards
Timm
 
Thank you CKing123! After a few months I was able to run your fix. It worked! Every Windows update is installed now!
 
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