[SOLVED] Windows 7 SP1 fails with error 800B0100

[mikeb]

Hi There

I have an issue (like many others on here) where Windows 7 SP1 won't install and gives the error 800B0100. I've run the usual troubleshooter and System update readiness tool with no joy. The CheckSUR log file shows 10 errors and I've uploaded a copy of the log with this post.

Hoping someone can help me avoid having to do a Windows repair install

Thanks in advance
Mike

 

[Aura]

Hi mikeb :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

• Download the attached archive file, Packs.zip and save it on your Desktop;
• Once it's downloaded, right-click on it and select Extract All...;
• Check the Show extracted files when complete checkbox, and click on Extract;
• On completion, a folder will open with two folders inside it, Manifests and Packages;
  • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
  • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
• Run the System Update Readiness Tool (SURT) again;
• On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

 

[mikeb]

Thanks Aura for the quick response. I did discover how to fix the problem myself just before I saw your post. I found a program called KB_Extract.exe (although I guess I could have used a command line to achieve the same result) and this allowed me to extract the relevant package files from the Windows Update identified by the KB number in the CheckSUR log file. You post did come in useful though as it confirmed this was the correct course of action and Microsoft's official guide is to create a folder in the Temp\CheckSUR folder called Packages which seems to be incorrect as they need to go in the Temp\CheckSUR\Servicing\Packages folder as shown in your post.

SP1 has now successfully installed and another 150+ updates are currently installing.

Thanks again
Mike

 

[Aura]

No problem Mike, I'm glad that you found the solution to your issue :) And yes, KBExtract.exe is a little tool created by a Windows Update Expert here.