[SOLVED] Windows 7 SP1 80073712 Error

Q

quic

Member
Joined
Jun 20, 2015
Posts
5
Hi All

First all of all, thanks to everyone here that works on this forum. Your hard work I am sure is very much appreciated by everyone who finds their way here!

I am unable to install any updates on my Windows 7 SP1 install. Hope someone can help!

Components: Microsoft services
CBS Log: Microsoft services

Ran SFCFix results below:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-21 10:28:36.000
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
WARNING: Manifest damage on component "amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7601.23002_none_d313ffef31d0e577". See CBS logfile for more details.


FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de82236c5fac8\utc.app.json.
FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.ASM-WindowsDefault.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de82236c5fac8\telemetry.ASM-WindowsDefault.json.


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 2
SURT total detected corruption count: 4
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-06-21 10:31:08.688
----------------------EOF-----------------------
 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-21 09:50


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum


Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7601.23002_none_d313ffef31d0e577.manifest amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7601.23002_none_d313ffef31d0e577


Summary:
Seconds executed: 1083
Found 4 errors
CSI Manifest Failed Catalog Check Total count: 1
CBS MUM Missing Total count: 3


Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7601.23002_none_d313ffef31d0e577.manifest
servicing\packages\Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum
servicing\packages\Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.mum
servicing\packages\Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum
servicing\packages\Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.cat
servicing\packages\Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.cat
servicing\packages\Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.cat
 
Hi and welcome to Sysnative. Let's see if we can get you fixed up. Please do the following.

Step#1 - Fix Corrupt/Missing Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files). If the Manifests folder doesn't exist within Winsxs you will need to create it.
    C:\Windows\Temp\CheckSur\Winsxs\Manifests
  6. Open the Packages folder and copy the files into the following folder (if there are any files). If the Packages folder doesn't exist within Servicing you will need to create it.
    C:\Windows\Temp\CheckSur\Servicing\Packages
  7. Run the System Update Readiness Tool (SURT) again.
  8. When the SURT finishes installing, zip up and attach the following log file:
    C:\Windows\Logs\CBS\CheckSUR.log
 

Attachments

Thank you. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Items for your next post
1. SFCFix.txt
2. CheckSUR.log
 

Attachments

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