[SOLVED] Windows 7 SP1 6 updates constant failure

Snakey · Jul 27, 2015

Hi,

We have one of our Laptops constantly failing on KB3033929, 3045999, 3057154, 3061518 and 3067505. I have run sfcfix and also exported the CBS folder and i have attached this for you.

I've spent hours on this and i really hope we can sort this.

The link to the CBS.zip is here https://onedrive.live.com/redir?resid=92F69F2FFCEF94E0!371&authkey=!ALMxBsvHbGt64w8&ithint=file,zip

Thank you for your support.

Snakey

bobsabo1 · Jul 27, 2015

Try this for help. https://support.microsoft.com/en-us/kb/3033929

Aura · Jul 27, 2015

Hi Snakey :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

View attachment Packs.zip

bobsabo1 said:
Try this for help. https://support.microsoft.com/en-us/kb/3033929

This is indeed the update from which the corrupted packages are from, but just downloading it won't do anything. You need to fix them using SURT, so you need to download the update, extract the packages you need, relocate them and then run SURT again, which is what I instructed Snakey to do :)

Snakey · Jul 28, 2015

Hi Aura,

Thank you for your very prompt reply :)

The fix has worked I'm very grateful for the help

I've attached the checksur as requested.

Thanks
Snakey

Aura · Jul 28, 2015

Glad to see that the fix worked :) Let's run SFC again and grab a fresh CBS.log to see if there's anything left in it.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

Snakey · Jul 28, 2015

Hi Aura,

I've uploaded cbs.txt for you to look here Microsoft services

Thanks
Snakey

Aura · Jul 28, 2015

Your CBS.log looks clean :) Can you try to install the updates again? If they fail, upload the following files for me.
C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

Snakey · Jul 28, 2015

Aura,

Fantastic they have installed fine.

Thanks lots

Aura · Jul 28, 2015

No problem Snakey, you're welcome :)

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[SOLVED] Windows 7 SP1 6 updates constant failure

Snakey

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