[SOLVED] Windows 7 SP1 6 updates constant failure

Hi Snakey :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

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System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);
  • Download the attached archive file, Packs.zip and save it on your Desktop;
  • Once it's downloaded, right-click on it and select Extract All...;
  • Check the Show extracted files when complete checkbox, and click on Extract;
  • On completion, a folder will open with two folders inside it, Manifests and Packages;
    • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
    • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
  • Run the System Update Readiness Tool (SURT) again;
  • On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;
View attachment Packs.zip

bobsabo1 said:
Try this for help. https://support.microsoft.com/en-us/kb/3033929
Click to expand...

This is indeed the update from which the corrupted packages are from, but just downloading it won't do anything. You need to fix them using SURT, so you need to download the update, extract the packages you need, relocate them and then run SURT again, which is what I instructed Snakey to do :)
 
Hi Aura,

Thank you for your very prompt reply :)

The fix has worked I'm very grateful for the help

I've attached the checksur as requested.

Thanks
Snakey
 

Attachments

Glad to see that the fix worked :) Let's run SFC again and grab a fresh CBS.log to see if there's anything left in it.

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System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Your CBS.log looks clean :) Can you try to install the updates again? If they fail, upload the following files for me.
C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
No problem Snakey, you're welcome :)
 
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