[SOLVED] Windows 7 Service Pack 1 Wont Install

Onetouch · Jun 2, 2015

Hi,

I really need help. Ive tried and tried to Install Service Pack 1. But it just wont!
I kept getting the Error 8024200D.

I've tried Readiness and downloading standalone verison but it will wont install.
I have done an error check and nothing come up.

Checksur Log results

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-01 21:38

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2845
No errors detected
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

Please Help

Onetouch · Jun 2, 2015

Results for the SFCFix

SFCFix version 2.4.4.0 by niemiro.
Start time: 2015-06-02 13:18:12.541
Microsoft Windows 7 - x86
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.4.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-06-02 13:21:40.151
----------------------EOF-----------------------

BrianDrab · Jun 7, 2015

Hi and welcome to Sysnative. Please do the following.

Step#1 - SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip/attach this to your next post.
Please also zip/attach c:\windows\inf\setupapi.dev.log

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Onetouch · Jun 7, 2015

HI Brian

Thanks for your reply

PleaseView attachment cbs.zip find Zip file attached.

It could not find c:\windows\inf\setupapi.dev.log

Onetouch · Jun 7, 2015

However I did find this

View attachment setupapi.dev.20150605_153015.zip

BrianDrab · Jun 7, 2015

Thanks for the info. OK, here's what I need you to do. Download Windows 7 SP1 and save it to your desktop (if you haven't already).

Now go ahead and attempt to install SP1 from the downloaded installer. Please record the Start time. I need to know exactly when this was started. After it fails, please send me the following two logs. Remember to tell me the start time as well.

C:\Windows\Logs\CBS\CBS.log
C:\Windows\Inf\setupapi.dev* <----Any of these that you see in this directory where it begins with this name

Onetouch · Jun 8, 2015

Hi Brian

Tried update and it failed again.

It Took 1.03 mins to prepare and

4.13 to fail

C:\Windows\Logs\CBS\CBS.log - Came up saying access denied

View attachment setupapi.dev.20150605_153015 (2).zip

BrianDrab · Jun 8, 2015

You need to copy your CBS.log to your desktop. Then you can zip/send.

BrianDrab · Jun 8, 2015

Also, I need to know the start time of when you began the SP1 install.

Also, is there any other setupapi.dev logs located at C:\Windows\INF ??

Onetouch · Jun 8, 2015

Hi Brian.

It would let me open the CBS.Log to copy it. I can try again when I am home from work.

It was also the only Setupapi.dev log

Do you mean the actually GMT start time? Beacuse it took 4min.13secs to fail

BrianDrab · Jun 8, 2015

Correct. The actual GMT or local time. Whichever will work. Just let me know. By the time you get home the CBS log will likely have changed too much to be useful. So please repeat the steps again when you get home and attach new logs. Thank you.

Onetouch · Jun 8, 2015

Hi Brian

I rang the install at 19:54:30 - It ran for 4min 28 secs

When I try to do C:\Windows\Logs\CBS\CBS.log - I get access denied weather i do it in the search box or command prompt. It wont let me save as a zip either

View attachment setupapi.dev.20150605_153015 (3).zip

Onetouch · Jun 8, 2015

Brian

Here the CBS File doing it by copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

View attachment cbs.zip

BrianDrab · Jun 8, 2015

Good, that gave me more to go on. Thank you. Please try the following.

Attempt to Uninstall Package
1. Click your Start button and type cmd in the Search box.
2. Right-click on cmd.exe that shows up in the search results and choose Run as administrator. Allow if prompted.
3. You will now be at a black command-prompt screen.
4. Copy/Paste the following into the command-prompt window. Note: To paste, right-click in the command-prompt window and choose paste.
dism /online /remove-package /packagename

ackage_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514

5. Let me know the results of this command.

Onetouch · Jun 9, 2015

Hi Brian

Please see screen print of the results

BrianDrab · Jun 9, 2015

Excellent. Let's go ahead and try to install SP1 again.

Onetouch · Jun 9, 2015

Hi Brian

Do i need to Install from the Stand Alone option or Windows Update?

BrianDrab · Jun 9, 2015

Try the Stand Alone first.

Onetouch · Jun 10, 2015

Brian,

Thank you so much.. All Sorted.

BrianDrab · Jun 10, 2015

Thanks for letting us know.

[SOLVED] Windows 7 Service Pack 1 Wont Install

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