Windows 7 Professional - Failure to Update to IE11 (Error Code 9c59) (Error 40025)

lkmyers1 · Jun 17, 2019

PLEASE HELP

I have Windows 7 Professional installed. I have IE9 currently installed.

Windows 7 was Ghost imaged to the laptop and I am unable to install IE11. I have tried both the offline installer (EIE11_EN-US_WOL_WIN7.EXE downloaded directly from the Microsoft Website), and I have tried updating to IE11 from the Windows Updates, updated everything except for IE11 and failed with error code 9c59 & error code 40025.

I ran SFC /SCANNOW and completed with no integrity Violations

I ran the System Update Readiness Tool (SURT) and attached the CBS.log including CheckSUR.log, CheckSUR.persist.log, FilterList.log, 3 CBSPersist .cab files.

CBSLog: CBS.log
CBSPersist: CbsPersist_20140326192935.cab
Checksur: CheckSUR.log
Checksur.persist: CheckSUR.persist.log

Sysnative Windows Update · Jun 24, 2019

Hello and welcome!

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as the it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.

lkmyers1 · Jun 25, 2019

Logfile.PML Found here----https://www.dropbox.com/s/5ckk38dcx3x1adk/Logfile.PML?dl=0
CBS File Found here----https://www.dropbox.com/s/m18d5pb8vf3nz7d/CBS.zip?dl=0

Sysnative Windows Update · Jun 25, 2019

Please try installing all of the pre-req updates listed here: https://support.microsoft.com/en-za/help/2847882/prerequisite-updates-for-internet-explorer-11

lkmyers1 · Jun 25, 2019

For the KB2729094 is already installed
For the KB2731771 update is not applicable to computer
For the KB2533623 update is not applicable to computer
For the KB2670838 is already installed
For the KB2786081 is already installed
For the KB2834140 installed and rebooted PC following update

Just for historical reference.....This is my 3rd PC I have had this issue (unable to update to IE11). Its always been an update that blocked IE11 from being installed.

Sysnative Windows Update · Jun 25, 2019

Thank you. Please try the following steps: (Solved) IE11 Install Problem: Neutral package installation failed (exit code = 0x00003715 (14101)) and Setup exit code: 0x00009C59 (40025)

lkmyers1 · Jul 1, 2019

Not having any luck with he above instructions. Failing during the commands I ran following the C:\Windows\Temp file. Screen shot of the error attached

Sysnative Windows Update · Jul 1, 2019

Please try installing IE10 first and then 11.

lkmyers1 · Jul 1, 2019

IE10 failed to install. IE11 failed to install as well.

Sysnative Windows Update · Jul 1, 2019

Did IE10 fail with the same error? Please attach C:\Windows\IE11_main.log

lkmyers1 · Jul 2, 2019

Yes, same error for both executables. Please see attached log per your request.

Sysnative Windows Update · Jul 2, 2019

Can you zip these files and provide me with a link to them?

lkmyers1 · Jul 2, 2019

What files are you referring to?

Sysnative Windows Update · Jul 2, 2019

IEIE5DC folder.

lkmyers1 · Jul 2, 2019

Very weird....this folder no longer exists in C:\Windows\Temp

Sysnative Windows Update · Jul 4, 2019

Extract the files again as you did previously.

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Windows 7 Professional - Failure to Update to IE11 (Error Code 9c59) (Error 40025)

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